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Race re-run requests due to service issues

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medal 5351 SUPPORT AGENT
1 year 334 days ago
Hello Colin,

The race is now set for rerun.
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medal 5000
1 year 321 days ago
Hi, can I get a race rerun please



Independent racing league

League I'd 75422

Abu Dhabi



Issue was for all active elite players,

No boost available for anyone, no push level accessible and issues with pitting. 



Thanks. 
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medal 5351 SUPPORT AGENT
1 year 321 days ago
Hello Patrick,

The race is now set for rerun.
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medal 5000
1 year 319 days ago
Hello

Could the last race if our season set to be rerun please

League ID 52637

Race Abu Dhabi

No issues other than I made a hash of setting league rules correctly.

Appreciate this may not tick all the boxes you require but would make my league very happy

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medal 5351 SUPPORT AGENT
1 year 319 days ago
Hello Martha-Mary,

Unfortunately, I am unable to schedule a rerun because the new season has been generated.
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medal 5000
1 year 319 days ago
Thanks for looking into it Ovih 
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medal 5229
1 year 308 days ago
Hola buenas tardes,

Soy el admin de la liga "Campeonato FIA de iGP".
Solicito la repetición de la carrera jugada hoy, Singapur.

Hubo problemas con las ruedas, ya que no dejó a gente cambiar de neumáticos, y otros casificaron con ruedas de seco cuando tenían puestas las de lluvia o intermedias.

Ya que es mucha gente de la liga que me pide que se repita, inicio el proceso para ello. Si me falta alguna información que les pueda dar, por favor diganmelo.

Un saludo y muchas gracias. 


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medal 5351 SUPPORT AGENT
1 year 308 days ago
Hola Manuel,

Lamento los problemas que han tenido en la carrera de Singapur. He programado una repetición para mañana. 
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medal 5229
1 year 308 days ago
Buenas noches, 
No pasa nada Ovih, son cosas que pasan💪 Muchas gracias por la rapidez. 
Un saludo!
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medal 4993
1 year 295 days ago
Hello

We are requesting a race rerun, as most players (myself included) were having troubles trying to login into the game (stuck on black/white screen), that they couldn't even enter the game via any platform (browser/the app itself)

League ID 126942
Race Abu Dhabi iGP

Any help would be very appreciated
Thank you
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medal 5351 SUPPORT AGENT
1 year 295 days ago
Hi Charles,

I've skipped the race as these issues could happen again. I've sent some tokens as compensation for these problems.
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medal 5363
1 year 277 days ago (Last edited by Rodrigo Arancibia 1 year 277 days ago)
Good afternoon, yesterday (Friday the 24th) in the "World Brands League 22"(LEAGUE 694610) we had a bug in the German Grand Prix.... running on lap 11, returning from nowhere to lap 3, varying the positions of almost all the managers... we asked for a repeat of the grand prix since the race was in abnormal conditions. thank you, regards! RODRIGO ARANCIBIA.

buenas tardes , el dia de ayer (viernes 24) en liga "mundial de marcas 22" (LIGA 694610) tuvimos un bug en el gran premio de Alemania.... corriendo en vuelta 11 , regreso de la nada a la vuelta 3 , variando las posiciones de casi todos los managers...pedimos repeticion del gran premio ya que la carrera fue en condiciones no normales.gracias , saludos!
RODRIGO ARANCIBIA.
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medal 5351 SUPPORT AGENT
1 year 276 days ago
Hola Rodrigo,

He programado una repetición de la carrera de Alemania. Lamento los problemas ocasionados. 
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medal 5000
1 year 274 days ago
Hello, today in our race of our league "Turnip League" all managers who were online during today's rave in Hungary, experienced the same issue, since lap 5 or 6 we couldn't use the kers, change the push level (was stuck in the one we had when the bug started, so some of us were left with really col tyres) or change anything of the pit stops, we were just spectators for the rest of the race. All the podium finishers were people who weren't online at any moment, since they could use the kers the expected way when you're offline for the whole race. So we ask for the re-run of this race, if it's possible.
Thanks in advance!
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medal 5351 SUPPORT AGENT
1 year 274 days ago
Hello Angel,

The race is now set for rerun.

It sounds like a known bug where someone with an older version joins and cause this problem. Please, advise players to make sure they have the latest version of the App.
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medal 5000
1 year 273 days ago
Hello again!
Related to the re-run, one of the managers (Miguel Ángel Durán) in my league reported that he made all the practice laps for the circuit that we should race today (Azerbaijan), and he has no laps available to setup for the re-run of Hungary. I don't know if this have affected other managers. So I'm asking if you could please give him the practice laps for today's race.
Thanks in advance!
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medal 5351 SUPPORT AGENT
1 year 273 days ago
Hello Angel,

He should be able to do his practice laps now. 
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medal 5228
1 year 273 days ago
Hi! 

Yesterday the race on Liga Interativa (ID 55964) was restarted by the system when it was at the middle and will need to be rerun tomorrow.

Please!

Thanks a lot.
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medal 5351 SUPPORT AGENT
1 year 273 days ago
Hello Bruno,

The race is now set for rerun as requested.
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medal 5228
1 year 273 days ago
Thanks again
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