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MUST READ: Service Provider Migration (Scheduled Downtime & Lap-by-lap data deletion)

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Gert Rose medal 5007 Super Mod
6 years 116 days ago
Hi Lox, Go to "Team" in the main menu, then click on "History" and you have access to all past races.
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Lo X Pel medal 5002
6 years 116 days ago
Thanks a lot. I didn't know this tip. And thanks for you fast answer. Great support!
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Lucus Dempsey medal 5000
6 years 116 days ago
Just to make sure we are on the same page. If our race runs at 8 central time(US) will it still run a Monday night race?
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Frank Thomas medal 4984 Moderator
6 years 115 days ago

Jack
We'll postpone everything. No need to worry about it. It'll be done in bulk.

Our league runs the races at 22:00. The Tuesday race will be postponed automatically, but how's the Monday race? It'd be still be in progress at 23:00 as it's 100% and real time, so will it be postponed, cut short, if 'all races stop running' means what I think it means, or will still ongoing races (probably) run through?
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Gert Rose medal 5007 Super Mod
6 years 115 days ago (edited 6 years 115 days ago)
Lucus
Just to make sure we are on the same page. If our race runs at 8 central time(US) will it still run a Monday night race?

If you mean 8pm CDT on Monday evening, that would be 1AM GMT Tuesday and all service is stopped already at 11PM GMT Monday, so no, your Monday race will not run anymore.

Frank
Our league runs the races at 22:00. The Tuesday race will be postponed automatically, but how's the Monday race? It'd be still be in progress at 23:00 as it's 100% and real time, so will it be postponed, cut short, if 'all races stop running' means what I think it means, or will still ongoing races (probably) run through?

Interesting one :) I'm not sure about this, so I've pitched the question to Jack.
Although: If I look at your league, it seems to run at 22:00 GMT+2, so 20:00 GMT, which means it will finish well ahead of the 23:00 GMT shutdown time. Still an interesting question for other leagues that may have races going on at 23:00 GMT :)
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Jack Basford medal 5549 CEO & CTO
6 years 115 days ago
I will start postponing races now. If your race is not postponed, it's not going to be. That should be a simpler way of illustrating it. :D
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SOK BMW M POWERR medal 5000
6 years 115 days ago

I wish you the best children good work !!! Let's see something new and better for our fights !!!!!!!
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Frank Thomas medal 4984 Moderator
6 years 115 days ago

Gert
Frank
Our league runs the races at 22:00. The Tuesday race will be postponed automatically, but how's the Monday race? It'd be still be in progress at 23:00 as it's 100% and real time, so will it be postponed, cut short, if 'all races stop running' means what I think it means, or will still ongoing races (probably) run through?

Interesting one :) I'm not sure about this, so I've pitched the question to Jack.
Although: If I look at your league, it seems to run at 22:00 GMT+2, so 20:00 GMT, which means it will finish well ahead of the 23:00 GMT shutdown time. Still an interesting question for other leagues that may have races going on at 23:00 GMT :)

Yes, just a case of 'Too early in the morning to deal with time zones'. I really should stick to the correct order of things. Coffee first (preferably another one 2nd) and everything else should wait.
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Gert Rose medal 5007 Super Mod
6 years 115 days ago

Frank
I really should stick to the correct order of things. Coffee first (preferably another one 2nd) and everything else should wait.


:D perfect plan

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Richard Coulson medal 5000
6 years 115 days ago
Will the race start times be updated as my races always start a hr later than they are planned 
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Mika Skerzo medal 5000
6 years 115 days ago
Hi, 
 today I have (?!?) a gp in Monaco at 22:30 (Italy, Central European Time). It will be finish at 23:09CET...
Do it start? And the qualify? Do it start? Don't tell me that tonight gp start at 22:30 and it will interrupt at 23:00!! That reveal strategy...
Than... Monaco gp start Wednesday at 22:20 with the qualifications??? 
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Dan Tyler medal 5000
6 years 115 days ago
My members got a message saying our race today was postponed, our race starts at 7pm gmt, and tomoz date is gone from calendar.

Is it tonights 7pm race thats postponed or tomorrows as ppl may not show after reading todays race is postponed?

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Gert Rose medal 5007 Super Mod
6 years 115 days ago (edited 6 years 115 days ago)
Mika
Hi, 
 today I have (?!?) a gp in Monaco at 22:30 (Italy, Central European Time). It will be finish at 23:09CET...
Do it start? And the qualify? Do it start? Don't tell me that tonight gp start at 22:30 and it will interrupt at 23:00!! That reveal strategy...
Than... Monaco gp start Wednesday at 22:20 with the qualifications??? 

All schedules have been updated to reflect which races will be postponed. If you look to the race schedule of your league, you will see that today's Monaco race will run, tomorrow there will be no race and on Wednesday you will have the race in Turkey. Today's race will not get interrupted, it will run till the end.



Dan
My members got a message saying our race today was postponed, our race starts at 7pm gmt, and tomoz date is gone from calendar.

Is it tonights 7pm race thats postponed or tomorrows as ppl may not show after reading todays race is postponed?


Tonight's race will run as scheduled, it's indeed tomorrow's race that got postponed. Jack has updated all schedules so what you see in your calendar is correct. I agree it's a bit confusing that the email didn't mention the exact date, but I think it gets automatically generated as soon as a race gets postponed.


Richard
Will the race start times be updated as my races always start a hr later than they are planned 

If your race always starts one hour later than mentioned in the calendar, it could be your timezone settings are incorrect, this would make the calendar show an incorrect starting time. If you go to settings (complete lower left corner of the navigation menu) and then look in the general tab, do you have the correct timezone set?
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Michiel Kreuze medal 5000
6 years 115 days ago

Richard
Will the race start times be updated as my races always start a hr later than they are planned 



Then you should check the timezone your competition is in. I guess your profile and the competition are in 2 different zones. That's why the time displayed in de venue doesn't accord to your realtime.
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Kevin Taylor medal 5000
6 years 115 days ago
Can someone explain what happens to Headquarters which are in the process of upgrading and are scheduled to complete during the outage?
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Jack Basford medal 5549 CEO & CTO
6 years 115 days ago (edited 6 years 115 days ago)
If your race hasn't been postponed already it will run at the time listed.

Kevin
Can someone explain what happens to Headquarters which are in the process of upgrading and are scheduled to complete during the outage?

I believe the time to completion will be extended as a result of the migration.
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Ram Sedie medal 5000
6 years 114 days ago (edited 6 years 114 days ago)
Congratulations with the migration. I logged in, so I am alive. 

Hopefully you are still testing things, because I notice very long loading times in app and on the mobile website. 

Update: speed is back

Good luck! 

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José Trujillo medal 5542 Community Manager
6 years 114 days ago
We are now close to resolving the latest incidents. We are very grateful for the patience you are showing.
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igra formula medal 5000
6 years 114 days ago
 The speed is fast, but not consistent which makes it overall bad. When I cllick something in the menu (or refresh) usually nothing hapenning for some time then its loading fast when it decides to load.
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José Trujillo medal 5542 Community Manager
6 years 114 days ago

igra
 The speed is fast, but not consistent which makes it overall bad. When I cllick something in the menu (or refresh) usually nothing hapenning for some time then its loading fast when it decides to load.


Please read my comment, we’re still working on it.
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