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Forums > Global Forums (English) > Bugs

Solved
engine import

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This thread is closed because it is solved.
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Zookii   medal 5000
1 year 333 days ago
I also spent 100m and lost 10 tokens without getting the engine
https://igpmanager.com/app/d=profile&team=2349262&tab=overview
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Jack Basford medal 5674 CEO & CTO
1 year 333 days ago
I am working on this as the highest priority issue right now. It's not clear why this has been inconsistent with some people, but when we figure it out we will return everyone's in-game cash and tokens who has posted here.

Thanks for your patience.
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Mike Neville medal 5000
1 year 333 days ago
I'm another victim of this bug gimmie my god damn money and coins back lol
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Chris Richard medal 5048
1 year 333 days ago
Same here
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Sylvain Letestu medal 4872
1 year 333 days ago
J ai investi 100 m et 10 tokens pour la nouvelle fonctionnalité de moteurs mais je n ai rien et ai perdu ma mise
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Jack Basford medal 5674 CEO & CTO
1 year 333 days ago
This is fixed now. It turned out it was nothing to do with code, just the database. Such issues don't even throw obvious errors, which is why it proved a bit of a headache to track down.

Support will be returning cash and/or tokens to everyone impacted and you can get your suppliers set up shortly.
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Álvaro Redondo medal 5210
1 year 333 days ago
Jack
This is fixed now and was a database issue. Anyway, it's fixed, it was nothing to do with code, just the database.

Support will be returning cash and/or tokens to everyone impacted and you can get your suppliers set up shortly.



Glad to know, thanks

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Zookii   medal 5000
1 year 333 days ago

Jack
This is fixed now and was a database issue. Anyway, it's fixed, it was nothing to do with code, just the database.

Support will be returning cash and/or tokens to everyone impacted and you can get your suppliers set up shortly.



Thanks! Do I need to do anything to get the cash returned? Or will the support team do that for me
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Jack Basford medal 5674 CEO & CTO
1 year 333 days ago
Kooshwool

Jack
This is fixed now and was a database issue. Anyway, it's fixed, it was nothing to do with code, just the database.

Support will be returning cash and/or tokens to everyone impacted and you can get your suppliers set up shortly.



Thanks! Do I need to do anything to get the cash returned? Or will the support team do that for me


We'll take care of everything.

I can find you all easily (-100m in finances, no engine manufacturer), and simply return the funds.
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Emerson Guattipaldi medal 5415
1 year 333 days ago
Same here. Lost 200m and 20 T ✌️?
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Ducluuvn Ducluuvn medal 5429
1 year 333 days ago
I lost 100m$ and 10 Token
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Manuel Bolsa medal 5000
1 year 333 days ago
Is same for me :(
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Pol Vilà medal 4578
1 year 333 days ago
I had the same issue 
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Sneaky Snake medal 5028
1 year 333 days ago
Jack
Kooshwool

Jack
This is fixed now and was a database issue. Anyway, it's fixed, it was nothing to do with code, just the database.

Support will be returning cash and/or tokens to everyone impacted and you can get your suppliers set up shortly.



Thanks! Do I need to do anything to get the cash returned? Or will the support team do that for me


We'll take care of everything.

I can find you all easily (-100m in finances, no engine manufacturer), and simply return the funds.

Yeah, it seems like it's not fixed. Tried it now, same thing happend

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Я R medal 5909
1 year 333 days ago (Last edited by Я R 1 year 333 days ago)
The same thing happened to me. However, I'm not sad. They debited 100 million from me, but the tokens remained. 


Thanks for solving the problem. Even the money and tokens were returned)
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Lightning McQueen medal 5000
1 year 333 days ago
Reporting in with the same issue everyone else is having. Thanks.
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Tony Stark medal 5021
1 year 333 days ago
I have the the same issue, thanks in advance.

https://igpmanager.com/app/d=profile&manager=1861588
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Mat Jones-hare medal 4818
1 year 333 days ago
Same here, but worse. Spent £500 million. Didn't notice, so bought more cash using gold. And still didn't activate. So iam down gold and about £700 million. 
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Fynn Schramm medal 5000
1 year 333 days ago
Hello,
A Player from my league, Tom Sattler, lost 200 millions and 20 token but doesn't have his own engine. Would be kind of you if you could help him and give him 100 mio and 10 Tokens back. And of course giving him his own engine??. Thank you
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Ma FO medal 5005
1 year 333 days ago
Same issue here
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