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Forums > Global Forums (English) > Bugs

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Races freezing on an iPhone

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Billy Bob medal 5000
4 years 345 days ago

José
Hello,


Some of them doesn’t help us to our investigations.

From what I recall this season Malaysia, Bahrain, turkey, Great Britain, Hungary, Europe, and Belgium 


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José Trujillo medal 4789 Community Manager
4 years 345 days ago (Last edited by José Trujillo 4 years 344 days ago)
Billy

José
Hello,


Some of them doesn’t help us to our investigations.

From what I recall this season Malaysia, Bahrain, turkey, Great Britain, Hungary, Europe, and Belgium 




Please, to be specific just report the following races (since today).
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Billy Bob medal 5000
4 years 345 days ago (Last edited by Billy Bob 4 years 325 days ago)
Device: iPhone 6+
OS:12.3 (updated today)
Version of app: latest version 
Race ID: Singapore, Monaco, Germany, Europe, Belgium, Brazil 
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José Trujillo medal 4789 Community Manager
4 years 344 days ago

Billy
Device: iPhone 6+
OS:12.3 (updated today)
Version of app: latest version 
Race ID: Singapore 

@jose would you want me to edit this every time it occurs? Or post a new form each time?


Hello,


Would be better if you edit your comment. Thank you!
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Marco Pellegrini medal 5000
4 years 338 days ago
it's very depressing to keep playing.
I lose racing and fun for the problem
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Tony Maloney medal 5000
4 years 330 days ago
any progress? i have a fantastic player in my league (kon m) who is getting annoyed and ready to quit 
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José Trujillo medal 4789 Community Manager
4 years 330 days ago
Hello Tony,

We’re working really hard, is our current #1 priority.
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Tony Maloney medal 5000
4 years 329 days ago
great to hear, thank you.  he posted on the hungarian forums as i think you replied to.  i am not sure he would post on the english thread 
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Marco Pellegrini medal 5000
4 years 317 days ago
Not forget this big problem.
Impossible race
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Billy Bob medal 5000
4 years 316 days ago
I have never froze so much on a track and has to restart the app like I did tonight at turkey!! Do we have any update on what’s going on?
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José Trujillo medal 4789 Community Manager
4 years 316 days ago
Hello Billy,

We’re working in a permanent fix for this situation.
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Billy Bob medal 5000
4 years 316 days ago
Thank u for such a quick response Jose, I really hope it fixes our problem.
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José Trujillo medal 4789 Community Manager
4 years 316 days ago

Billy
Thank u for such a quick response Jose, I really hope it fixes our problem.


Hello,


We hope to release a fix this week or before mid next week. Developers are working hard on this!
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Marco Pellegrini medal 5000
4 years 294 days ago
I have been waiting for the solution to the problem for a long time
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Marco Pellegrini medal 5000
4 years 261 days ago
unsolved problem.  I don't write often But it's always worse
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