"Andrew
Sorry about this. There is a very inconsistent problem with the connections between viewers and the simulator that we have been debugging for several weeks, still without an explanation. This problem reemerged last night. This is the first time I have seen it right itself without manual intervention though. I'm sorry that this nevertheless took about 20 minutes.
Any update on this inconsistent problem?
I'll give you a clue - It started happening after the server migration. You can't see any reason for it in the server logs.
Therefore it must point to the bit between the server and the outside world.
I am not trying to be funny here, this game is being ruined by this issue and to have gone on for so long is really past a joke.