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Race just crashed

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medal 5000
11 years 348 days ago
"Jack

"Jeffrey
Jack, can you restart our race please. 113194

They will start in less than 5 minutes.

Thank you very much
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medal 5000
11 years 348 days ago
restart mine please! http://race.igpmanager.com/?id=118009
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medal 6098 CEO & CTO
11 years 348 days ago
"Daniel
restart mine please! http://race.igpmanager.com/?id=118009

We need confirmation from the host, Pedro Folgosa. Otherwise the race will be postponed to the next calendar slot.
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medal 5000
11 years 348 days ago
Jack, Race 127408 is still 'Live' What's happening about it?
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medal 5000
11 years 348 days ago
restar mine please http://race.igpmanager.com/?id=118009

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medal 5000
11 years 348 days ago
Stuck on Lap 5...
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medal 6098 CEO & CTO
11 years 348 days ago
League hosts of the remaining "stuck" races have until 23:00 GMT (1hr 45mins) to request a restart or resume.

Until that time they will stay in the current frozen state awaiting further instruction. If no instruction is received by 23:00 GMT then we will postpone the race to the next available calendar slot, moving all races forward in sync.
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medal 5000
11 years 348 days ago
Please restart mine: http://igpmanager.com/play/?url=race-launch/134641
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medal 5000
11 years 348 days ago
This is stupid.

Are you seriously saying you can't detect a hung race and automatically restart them?
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medal 5000
11 years 348 days ago
Mikhail, that's not the problem at all.  We are going to postpone affected races by default.  This is only possible because, yes, we can detect all of the affected races.  There will be leagues though where the players would rather have their race go ahead later on today, or some other time other than the next race day.  So we are just giving people an opportunity to decide exactly when they want to race next.

In the past we just restarted hung races as soon as we were able to, as I think you are suggesting we do here.  The problem with doing that is that most players leave after a while and so miss their race.
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medal 5000
11 years 348 days ago
Our race is bugged here also guys...

http://igpmanager.com/play/?url=race-launch/130509

Please, can you tell what's the procedure now? Postponement or restart?
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medal 6098 CEO & CTO
11 years 348 days ago
"Andrew
Mikhail, that's not the problem at all.  We are going to postpone affected races by default.  This is only possible because, yes, we can detect all of the affected races.  There will be leagues though where the players would rather have their race go ahead later on today, or some other time other than the next race day.  So we are just giving people an opportunity to decide exactly when they want to race next.

In the past we just restarted hung races as soon as we were able to, as I think you are suggesting we do here.  The problem with doing that is that most players leave after a while and so miss their race.

I'd also add that yes under normal conditions the system automatically detects and restarts races in the event of a problem with the simulator. But these weren't normal conditions, and the delay went beneath the simulator level, meaning restarting it and resuming the races wasn't enough. We also needed to carry out maintenence on the server itself. By the time that was done many races were delayed such that we think it's more appropriate to manually intervene and give people a choice to resume/restart/postpone.

"Elcio
Our race is bugged here also guys...
http://igpmanager.com/play/?url=race-launch/130509
Please, can you tell what's the procedure now? Postponement or restart?

In this case a postponement seems likely, as Stuart hasn't logged in today. If he logs in within the next hour requesting the race start then it would change.
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medal 5000
11 years 348 days ago
So Jack, please postpone it, as I really don't think Stuart is going to around here soon.

Here is our league, for reference: http://igpmanager.com/play/?url=league-info/149

Thanks.

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medal 6098 CEO & CTO
11 years 348 days ago
It's ok. In about 45mins all of these will be automatically postponed, we don't need the ID for that operation, only for specific requests to not postpone.
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medal 5000
11 years 348 days ago
Qualifying is still "In progress" in our league o_O
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medal 6098 CEO & CTO
11 years 348 days ago
"Jason
Qualifying is still "In progress" in our league o_O

Preparation should be open again now. This was because your race had passed the refit window but didn't actually begin running.
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medal 5000
11 years 348 days ago
Thanks :)
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medal 5000
11 years 347 days ago
Could you please open the preparation for our league again:
http://igpmanager.com/play/?url=league-info/107
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medal 5000
11 years 347 days ago
"Jack
League hosts of the remaining "stuck" races have until 23:00 GMT (1hr 45mins) to request a restart or resume.

Until that time they will stay in the current frozen state awaiting further instruction. If no instruction is received by 23:00 GMT then we will postpone the race to the next available calendar slot, moving all races forward in sync.

Is this whats happening by default now Jack, if so great idea
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medal 5000
11 years 347 days ago
Can you please unlock prep for league 1299?
Top six, or so, who bothered to show up for quali, are on wets.
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