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Service interruption & slow loading times

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medal 5073 CEO & CTO
6 years 208 days ago
The whole team is online now to investigate it. I can see the issue is that the new server is not allowing viewer connections. It's only some races again as with last night, but it's enough that a lot of people will be noticing it.

We're working to get those viewers connecting.
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medal 5000
6 years 208 days ago
Thanks!
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medal 5000
6 years 208 days ago
In IGP Champions, we were able to connect to the viewer 7 mins before race start. However once the race started, the viewer froze in the middle of the first lap for everyone.
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medal 5000
6 years 208 days ago
fast and furious was very late to start 5 mins after race start finnaly got on for it to crash after 2 laps.
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medal 4950
6 years 208 days ago
@boomer same here
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medal 5000
6 years 208 days ago
Mierda de juego dos días dos fallos.
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medal 5000
6 years 208 days ago
Ok, this is anoying.

On my second acc, start the game and didn‘t finnish one lap and stopped. Server crash.

When doing practice, it is difficult, "ooops" "ooops" and "ooops". No time, no fuel consumption, no tyre usage.
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medal 5073 CEO & CTO
6 years 208 days ago
Those races have been moved to another server and should be starting again shortly.

The situation with practice should also be better, as the server has been moved out of use for practice as well.
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medal 5000
6 years 208 days ago
I understand all games have issues but not all games have someone available to talk to and fix.
Good work and good game
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medal 5000
6 years 208 days ago
F1 Active Challenge is also stopped!
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medal 5000
6 years 208 days ago
we can't connect and watch our race..
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medal 5073 CEO & CTO
6 years 208 days ago
Those races should all be going now.
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medal 5000
6 years 208 days ago
ty appreciated.
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medal 5000
6 years 208 days ago
Sorry to be a pain Jack but IGP CHAMPIONS Malaysia GP needs a further re run please, started so late that most didn't attend and have lost vast HOF points and sponsorship money.
Hope the issues aren't causing you too much of a headache mate

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medal 5000
6 years 208 days ago
I want to thank the team for their hard effort in getting the races running, i really hope you guys can get them repaired. on a second note the 'Active Player 4 day kick' League is coming to the conclusion that the host will not be in attendance before the next race so are deciding to just continue regardless and hope the team can work it all out. I hope you do and I'll report in after the race is run at 3AM UK time
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medal 5000
6 years 208 days ago
Most of the managers in our league have not been able to view the past two races.

Super Formula Active League

While attempting to connect to the server, the viewer hangs on the following message:
"Reconnecting (reason: 3)"

My Device:
Model: SM-G930P
O.S: Android 7.0

Is this an error that is currently under investigation?

Thanks.
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medal 5000
6 years 208 days ago
Thank you to the team we have just finished our race and i am happy to announce we had no issues and i achieved my Team Goal of getting 7th or above, i got 7th happy with that
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medal 5000
6 years 208 days ago
To add to Tim asking for another rerun of IGP Champions' Malaysian GP, it was the second time our Malaysian GP was affected by server issues. The championship positions have been heavily skewed due to different managers being active on the different iterations of the Malaysian GP. For instance, the one who won the first iteration didn't score points in the second due to not being able to attend it, and with half the grid not being able to compete in both races, I believe it's fair that we do get another rerun.
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medal 5000
6 years 208 days ago
@Jack: "All the races that were stuck have now been skipped. The reason we waited so long after the incident was to be sure no races that were still running were caught up in the process."

For this reason in IGP Champions the Malaysian GP was runing again after one day but had the same problems. Can we please have another re run at the same hour the race should start?

Thanks.
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medal 5000
6 years 207 days ago
Hey!

Yesterday me and my brother, marcus070, had a race in our competition.
During setup the server stopped working multiple times. So we could not complete our setups and strategy.
The Spain Race started at 20pm. In lap two it seized and stopped working.

Can our competion be set back to a point before the spain race? Competition name; Den Haag.
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