Official

Trouble watching ads? Read and Post here

Hello all! Recently, some among you have been unable to watch ads to receive free parts.

We're investigating possible reasons why this may be.
This thread has been created to gather as much information possible regarding each player experiencing the problem.

Please help us out by answering all of the following list below. We are going to actually be reading these posts so please answer each and every one of them. Use 'N/A' for answers not applicable. Instructions are included for some of the items on the list in case you do not know how to find the answer.

EDIT 1/23/19: Try these steps before answering the below questions!

1. Open Settings
2. Go to General
3. At the bottom of General, tap Reset
4. At the bottom of the list, tap Reset Location & Privacy (you may need to confirm this by entering your iPhone numeric passcode)
5. Go back to Settings
6. Go to Privacy
7. Make sure Limit Ad Tracking is disabled
8. Tap Reset Advertising Identifier and confirm the action

Please test to see if you receive ads after confirming the Reset Location & Privacy option. If you receive all 10 ads you are permitted in a day, that's great! Then, if you like to have your location and privacy settings configured in a certain way, please adjust them to your desire and see if it affects your ability to receive parts the next day. 

Remember to use both wi-fi and mobile data, if possible.

1. What country are you located in?


2. Are you having the problem on Android, iOS, or both?


3. What OS version of Android and/or iOS are you running?
   To check the version of your Android device, follow the steps below:
   - Open Settings
   - Find and open System
   - Open Advanced
   - Tap on System update (if you do not see 'Advanced', tap About phone)
   - View 'Android version' and 'Security patch level'
   To check the version of your iOS device, follow the steps below:
   - Open Settings
   - Find and open General
   - Tap on About
   - Look for Version in the list


4. What is the model name of your Android or iOS device(s)?


5. What version of the iGP Manager app are you running?
   To check the version of our app on Android, follow the steps below (some steps may be different based on your Android version):
   - Open Settings
   - Find and open Apps & Notifications
   - Find the iGP Manager app and tap on it
   - At the bottom of the page about the app's info, there should be a version number
   To check the version of our app on iOS, follow the steps below:
   - Open Settings
   - Find and open General
   - From the list of apps shown, find the iGP Manager app and tap on it
   - Next to the app icon, underneath the name 'iGP Manager' it will show your app version number.


6. Does the problem happen when connected to a wi-fi network, while using mobile data, or both?


7. In the iGP Manager app, do you see a 'Free Parts' button? If yes, how many ads are you able to watch?


8. If you are able to receive parts, how many are you able to get before the problem returns?


9. How long does it take for the 'Free Parts' button to return?


10. Do you have more than one iGP Manager account? Can your other accounts view ads and receive parts?

What country are you located in?
-Finland

Are you having the problem on Android, iOS, or both?
-iOS

What OS version of Android and/or iOS are you running?
-iOS 10.3.3

What is the name of your Android or iOS device(s)?
-iPhone 6 (or the name showing to other devices??)

What version of the iGP Manager app are you running?
-3.35

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
-Mobile data (not tried in wi-fi)

In the iGP Manager app, do you see a 'Free Parts' button?
-Yes

If yes, how many ads are you able to watch?
-None (today 1 add, but in past few days not a single one)

If you are able to receive parts, how many are you able to get before the problem returns?
-N/A

How long does it take for the 'Free Parts' button to return?
-Have to close the app, so the button re-activates (but still don't open an add, just showing 3 dots at the button, like loading a new video, when it worked back in the days). But button doesn't disappear.

Do you have more than one iGP Manager account?
-Nope

Can your other accounts view ads and receive parts?
-N/A

EDIT:
Today got 1 add working and got a part, then same as told up there. I don't know if any matter, (how I got it working once) but I pressed the "fix car"-button (but didn't confirmed fix), and when the "V" and "X" buttons showing up then pressed the blue "free parts"-button and it played the add. Or just got lucky, because it only worked once.

hello its 1 week the video for spare parts does not work as I can do for spare parts.
MAanager: DIAW MAGUETTE
TEAM: HT LW44 
THANKS 
Inviato da iPhone

Hi Diaw, please answer the questions in the first post.

Italy 

italy

Italy
iOS 
12.1.2 
iPhone 7
3.35
Both 
Yes 
None 
2
Have to close the app 
Nope 

What country are you located in?
Uk
Are you having the problem on Android, iOS, or both?
iOS 
What OS version of Android and/or iOS are you running?
11.4
What is the model name of your Android or iOS device(s)?
iPhone SE
What version of the iGP Manager app are you running?
3.35
Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
Both
In the iGP Manager app, do you see a 'Free Parts' button? If yes, how many ads are you able to watch?
Yes.  But None
If you are able to receive parts, how many are you able to get before the problem returns?
0
How long does it take for the 'Free Parts' button to return?
When app closed and reopened 
Do you have more than one iGP Manager account? Can your other accounts view ads and receive parts?
Yes. No

Watch onevthen just get bubbles. 
Happens on both.
iOS 10-13-6. I pad iPhone. 
Tried del app but no joy. Have parts at mo but don’t want to get to buyin them. 

??????

This morning I could watch  ten ads! I’m in Italy. 

Lucky you🤗😞. In UK no ads st all . 

Hi Mattia, have you been experiencing the problem too?

Hi Yunus,
Even today no problem. It's the second day in a row that everything works.

That is some good news at least. Do you play other games on your phone where you watch ads in exchange for free items?

No, IGP is the only game on my Ipad where i watch ads. Mattia , my son, use it.

Have the same problem on iPhoneXS. Cant keep up with the parts to have a full working car :(

Italy
iOS
12.1.2
iphone SE
3.35
while using mobile data
I can see the Free Parts button but can watch only one ad
1
Hours. Sometime have to wait the day after.
Have more accounts but the problem is the same for each account.
Thanks.