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I concur with J. Thompson. Ditto. 

1- italian 
2- Android
3- Android 8.1.0 version
4-  Samsung s8
5- iGP Manager Version 3.35
6- Both and mobile 
7- Yes. Only once 
8- i cant receive...
9- I dont know exactly 
10- Yes I have. No, all of my accounts can't receive the parts (but I just play in one account)

What country are you located in?
Italy

Are you having the problem on Android, iOS, or both?
Android

What OS version of Android and/or iOS are you running?
7.1

What is the model name of your Android or iOS device(s)?
Samsung s8

What version of the iGP Manager app are you running?
3.35

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
Both

In the iGP Manager app, do you see a 'Free Parts' button? 
Yes

If yes, how many ads are you able to watch?
0

Do you have more than one iGP Manager account? 
No

Tinka lazy chris
Cut throat racing 
Full race f1
What country are you located in?
Uganda 
Are you having the problem on Android, iOS, or both?
Android 
What OS version of Android and/or iOS are you running?
Android 6
To check the version of your Android device, follow the steps below:
- Open Settings
- Find and open System
- Open Advanced
- Tap on System update (if you do not see 'Advanced', tap About phone)
- View 'Android version' and 'Security patch level'
To check the version of your iOS device, follow the steps below:
- Open Settings
- Find and open General
- Tap on About
- Look for Version in the list
What is the model name of your Android or iOS device(s)?
What version of the iGP Manager app are you running?
To check the version of our app on Android, follow the steps below (some steps may be different based on your Android version):
3.35
- Open Settings
- Find and open Apps & Notifications
- Find the iGP Manager app and tap on it
- At the bottom of the page about the app's info, there should be a version number
To check the version of our app on iOS, follow the steps below:
- Open Settings
- Find and open General
- From the list of apps shown, find the iGP Manager app and tap on it
- Next to the app icon, underneath the name 'iGP Manager' it will show your app version number.
Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
Both
In the iGP Manager app, do you see a 'Free Parts' button? 
Sometimes, other just loading signs
If yes, how many ads are you able to watch?
2-7
If you are able to receive parts, how many are you able to get before the problem returns?
2-7
How long does it take for the 'Free Parts' button to return?
30 sec approx
Do you have more than one iGP Manager account? 
Nop
Can your other accounts view ads and receive parts?

I have 3 parts n can't watch anything

What country are you located in?
France

Are you having the problem on Android, iOS, or both?
iOS

What OS version of Android and/or iOS are you running?
10.3.1

What is the model name of your Android or iOS device(s)?
Iphone 4s

What version of the iGP Manager app are you running?
3.35

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
Both

In the iGP Manager app, do you see a 'Free Parts' button?
Yes

If yes, how many ads are you able to watch?
0

Do you have more than one iGP Manager account?
No

What country are you located in?
Italy

Are you having the problem on Android, iOS, or both?
iOS

What OS version of Android and/or iOS are you running?
12.1

What is the model name of your Android or iOS device(s)?
IPhone 6

What version of the iGP Manager app are you running?
3.35

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
Both

In the iGP Manager app, do you see a 'Free Parts' button? 
Yes

If yes, how many ads are you able to watch?
0/1

Do you have more than one iGP Manager account? 
No

I saw that there is a new feature with Free Healing but it doesn’t work. I already posted my info about the video bug in this forum page

What country are you located in?
Italy
Are you having the problem on Android, iOS, or both?
iOS 
What OS version of Android and/or iOS are you running?
12.1.3
What is the model name of your Android or iOS device(s)?
iPhone SE
What version of the iGP Manager app are you running?

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
Both
In the iGP Manager app, do you see a 'Free Parts' button? If yes, how many ads are you able to watch?
Yes.  Zero
If you are able to receive parts, how many are you able to get before the problem returns?
0
How long does it take for the 'Free Parts' button to return?
When app closed and reopened 
Do you have more than one iGP Manager account? Can your other accounts view ads and receive parts?
No. No.

Again no ads. It has worked out last week but today it doesn’t even after all the steps mentioned about privacy and location reset.

It is still not working here since weeks :( Can't watch more than 1 or 2 a day so still can't keep up with the parts.
I have to buy parts with coins constantly to have my car working fully.

I have 4-5 days no free parts showed up on my app. now today I have seen there is a Free Healing button and this and parts now unable to do any. 


It looks like iGP gave me a load of parts a while back so I have a small hoard but its going quickly. 

Same here Anthony. Getting beyond the joke. Followed all criteria on this thread and nothing

USA

Android

8.1.0

LG K20

Version 3.3

Data and wifi

I was able to see the ad button at first but could only watch 5 ads then it disappeared

I reloade the app multiple times and the button didn't appear

I only have 1 account

Uk 
iPhone X
Latest updated game
Phone updated to latest 
Data and WiFi

Not able to get free parts or free healing

61 Deep.
UK 
iPhone 6
Latest update
iPhone updated
No ads. 
No healing either. 

Isn’t it time this was sorted by who ever? Pls. 

Why has the number of times you can receive a free part changed from 10 to four?  

What country are you located in?
-Poland

Are you having the problem on Android, iOS, or both?
-iOS

What OS version of Android and/or iOS are you running?
-iOS 12.1.3

What is the name of your Android or iOS device(s)?
-iPhone SE

What version of the iGP Manager app are you running?
-3.35

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
-Both

In the iGP Manager app, do you see a 'Free Parts' button?
-Yes

If yes, how many ads are you able to watch?
-0

If you are able to receive parts, how many are you able to get before the problem returns?
-N/A

How long does it take for the 'Free Parts' button to return?
-Have to close the app, so the button re-activates (but still don't open an add, just showing 3 dots at the button, like loading a new video, when it worked back in the days). But button doesn't disappear.

Do you have more than one iGP Manager account?
-No

Can your other accounts view ads and receive parts?
-N/A

First i tried all the steps in the first post but it does not help
So here are my answers (hope i helps):

What country are you located in?
- Slovenia

Are you having the problem on Android, iOS, or both?
- iOS

What OS version of Android and/or iOS are you running?
- 12.1.2

What is the model name of your Android or iOS device(s)?
- iPhone SE

What version of the iGP Manager app are you running?
- 3.35

Does the problem happen when connected to a wi-fi network, while using mobile data, or both?
- All cases.
  - wifi only
  - data only
  - both turned on

In the iGP Manager app, do you see a 'Free Parts' button? If yes, how many ads are you able to watch?
- I see button for free parts and button for free healing.
  - If i click either of them there is a quick loading indicator and nothing happens.
  - If i click it again there are tree small dots animating on button and button is semi transparent and non clickable.
  - I can not watch any ads at all

If you are able to receive parts, how many are you able to get before the problem returns?
- O and that also applies for healing in training tab. Can't heal with ads at all.

How long does it take for the 'Free Parts' button to return?
- I have to quit app.

Do you have more than one iGP Manager account? Can your other accounts view ads and receive parts?
- I only have one account.

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