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Races freezing on an iPhone

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medal 4895
4 years 365 days ago
What did you try to do?
In a live game your race will freeze and the only way to solve problem is to stop the app running and log back in, happens 4/8 times a race! For the past month or so.

What happened instead?
.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone X

What is the operating system?
Android

What is the version number of the operating system?
Latest

Can the bug be reproduced?
Bug seems to happen to everyone using iPhone in our league

Additional comments:
Does anyone else have this problem the past month or so?
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Best Solution -- Selected by José Trujillo

medal 4900 Community Manager
4 years 315 days ago
Hello managers,

We are studying the incident, for each report you make about it I need you to fill out the form below.

Device:
OS version:
Version of the app:
Race ID:
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medal 5000
4 years 345 days ago
What did you try to do?
Tried doing a race

What happened instead?
The race proceeds and generally right before or half way after my first pit stop the race freezes or completely crashes.

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
iPhone 6 Plus

What is the operating system?
Android

What is the version number of the operating system?
12.2

Can the bug be reproduced?
I guess but I don’t know what I’m doing too have this bug accrue

Additional comments:
Was racing with WiFi on my phone but this began happening to me so I started racing on my phones data, it still happens... the track freezes but I can back out to main menu and rejoin if it dosnt cras
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medal 5000
4 years 345 days ago
Same thing happens to me.. happens either right before or halfway after my first stop. If the app dosnt fully crash it is just the track that is frozen for me. I can still hit the red back arrow to the main menu to re log to fix the freeze, but I have had it happen multiple times during a single race... I’ve gotten use to when it happens so I’m not sitting there coming out the pit with full push burning my tires by the time I get back but it has happened (affecting my race).. devs please look into this. Thanks for posting this I’m glad I’m not alone on this.
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medal 5000
4 years 344 days ago
Have you tried turning it off then back on again?
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medal 5000
4 years 344 days ago
it also happens to me often and during the races it stops 4 or 5 times. I use two iPhones, sometimes an iPad, impossible to play
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medal 5000
4 years 344 days ago
Lee
Have you tried turning it off then back on again?



Iv literally have tried everything.. turned my phone off, uninstall and reinstall, clear cache, WiFi or just phone data.. don’t get me wrong I have had a couple races that I can race fully but most of the time it acts up for me..
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medal 6084 Super Mod
4 years 339 days ago
Hi all, 
I've flagged this thread for support to look into. 
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medal 6084 Super Mod
4 years 339 days ago
Billy Bob,
I've merged your bug report into this thread because it's about the same problem, as you also indicated already in your reply to this thread. 
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medal 4900 Community Manager
4 years 339 days ago
Hello, 

Can you use mobile data and check if it's still happening to you? Thank you.

I use iPhone X and iPad 5 for testing and it works fine to me always.
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medal 5000
4 years 339 days ago
I use two mobile operators, wind and tim, it happens to both but strangely not in all races
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medal 4900 Community Manager
4 years 339 days ago
Marco
I use two mobile operators, wind and tim, it happens to both but strangely not in all races


Hello Marco, thank you for your answer,

If it doesn't happen at every race, it's probably not related to the app.
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medal 5000
4 years 339 days ago
Since posting i haven’t had the problem occur for me and I’m strictly playing on data now..but I want to note that last season before the halfway mark is when everything acted up on me and the season before that it was almost every race... so far so good for me this season tho
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medal 5000
4 years 339 days ago

Billy
Since posting i haven’t had the problem occur for me and I’m strictly playing on data now..but I want to note that last season before the halfway mark is when everything acted up on me and the season before that it was almost every race... so far so good for me this season tho



For some days, it's even better for me.

I inform you here when it happens
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medal 5000
4 years 339 days ago

Marco

For some days, it's even better for me.

I inform you here when it happens


10/4 I’ll do the same if it occurs for me again 

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medal 5000
4 years 339 days ago

it happens to me too. During the races it stops with both the iPhone and the Computer, playing simultaneously with both
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medal 5000
4 years 339 days ago
now, in igp7, the game has crashed three times, the last in the final round
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medal 4900 Community Manager
4 years 339 days ago

Marco
now, in igp7, the game has crashed three times, the last in the final round



Hello,

Can you try to re-install de app please?
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medal 5000
4 years 339 days ago

José

Marco
now, in igp7, the game has crashed three times, the last in the final round



Hello,

Can you try to re-install de app please?



ok, try this
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medal 5000
4 years 338 days ago
update: after deleting the app and reinstalling I ran two runs and had no crashes. before confirming the solution I would wait for today's races
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medal 5000
4 years 338 days ago
second update: the app crashes, two races 4 blocks tonight. one I filmed, right after the block.

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