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Race re-run requests

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medal 6022 HEAD OF SUPPORT
1 year 129 days ago
This thread is only for requests to re-run a race affected by a problem with the service.
Requests for races not affected by service issues will be ignored.

Re-run requests can only be fulfilled if all of the below conditions are met.

1. Only league hosts can submit re-run requests

2. If you are a league host, you must provide the name of your league and name of the race affected


3. The request must be for the most recent race in your league at the time of your post. Races going back further than this time cannot be re-run.

4. The request must be made at least 12 hours before the next race time.


What happens when a race is set to be re-run?


  • Results, stats changes, financial transactions and more are reversed relating to that race.

  • All tiers are postponed, not just the one affected, in order to keep the calendar in sync. It is the responsibility of the league host to get consensus on this from his or her leaguemates before making the request.



What can a league host do if a race cannot be re-run?


  • If a race is unable to be re-run, the results can be deleted and omitted from the championship upon request from the league host.



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medal 6043
1 year 129 days ago
still waiting for GB19 delete :) i think haha
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medal 5473
1 year 129 days ago
Please re run the league race for league id=4342

This race finished less than one minute and no managers could log in.

Please note this is the second day in a row we have had to request a re run do to technical issues.
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medal 6511
1 year 129 days ago
Can we ask another re-run tomorrow? This one is not completed either... actually it didn't even started then jumped to the next one with yesterday results...
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medal 6152
1 year 129 days ago
Same here, rerun didn't work
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medal 6297
1 year 129 days ago
yesterday's race was removed, today there was no race, there were results from yesterday. please remove this problem and cancel the results of this race.

https://igpmanager.com/app/p=league&id=27734
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medal 5874
1 year 129 days ago (Last edited by Joachim Szpak 1 year 129 days ago)
The same problem as yesterday. No race and rezults before even race starts... 
https://igpmanager.com/app/p=league&id=37977
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medal 5649
1 year 129 days ago
Yesterday's race was removed, today there was no race, there were results from yesterday. please remove this problem and cancel the results of this race.

https://igpmanager.com/app/p=league&id=67281
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medal 5937
1 year 129 days ago
I am the host of league of champions.  Can we rerun brazil again.  It didn't take anyones setup like everyone has said above has happened.

League of Champions

MTWTFSS at 19:00
100% race distance igp-car 2 cars per team 2.0x race speed
RookieProElite
Teams0116
Reputation505154026979
See league

Race id# 22692555
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medal 5478
1 year 129 days ago
The same problem like yesterday. No quali results, only few people could join the race, and few minutes after race we got reloaded results after yesterday's race.
Race in Italy

League number 56377
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medal 5025
1 year 129 days ago
Same problem as yesterday, please repeat the GP Monaco race. 
https://igpmanager.com/app/p=league&id=149 International F1 League
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medal 5658
1 year 129 days ago



Same problem in my league too I ask for repetition

Id 18776
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medal 6779 SUPER MOD
1 year 129 days ago
Our league was also affected by today's problems again. So please do another rerun of Turkey.
https://igpmanager.com/app/p=league&id=5725&tab=info
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medal 6473
1 year 129 days ago
People couldn't log in for the re-run's yesterday's race at Singapore. Same results as yesterday was repeated.

Please re-run Singapore GP for the British Racing League ID288.

Michiko 

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medal 5688
1 year 129 days ago
Is there any race today? In my league, today and tomorrow, there is no race. And of course, yesterday’s race was cancelled.
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medal 6022 HEAD OF SUPPORT
1 year 129 days ago
Hi all, apologies that there was an error in your race re-runs.
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medal 6022 HEAD OF SUPPORT
1 year 129 days ago
Eren
Is there any race today? In my league, today and tomorrow, there is no race. And of course, yesterday’s race was cancelled.



I am looking into this. Please create a new thread for assistance — this thread is only for race re-run requests.
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medal 5806
1 year 128 days ago
Please re-run yesterday's Belgium GP in my league. If it's not possible any more, please cancel the results.
41808
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medal 5282
1 year 127 days ago (Last edited by Ali El-morssy 1 year 127 days ago)
Please re-run our race that has just failed to start. It said gateway error 10 mins before the setup deadline so this stopped some people being able to setup their car and until now it does not allow to post comments in the league section.

https://igpmanager.com/app/p=league&id=30377&tab=info

Race: Australia iGP date: 7/4/19 11am GMT

Update:

It has started at 11:10am GMT (10 mins late) but some of us were unable to complete setup. I informed everyone in the live race that I have already tabled a request to re-run the race.
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medal 6022 HEAD OF SUPPORT
1 year 127 days ago
Hi Sakon, we are working on deleting the results for your Belgium GP.

Ali, we have reset the Australia race.
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