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Race re-run requests

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medal 5249
196 days ago
IGP Super League -ID:4252
Race - 5 - Belgium - 18:00gmt
0.3mm rain at Qualifying time so all started on Inters but when the race started only I could switch to Softs, all other drivers only had option to switch to wets
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medal 5617 SUPER MOD
196 days ago
The ONLY dry tyre available to you on the grid is the compound you choose for main strategy stint 1.

If everyone else in the league selected one of the wet compounds in the main strategy this is why they didn't have a dry compound available.

I only say this here to warn you for the future, Support team will make the decision on race re-run.

Thanks
Kev.
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medal 4682 SUPPORT AGENT
196 days ago

Esko
IGP Super League -ID:4252
Race - 5 - Belgium - 18:00gmt
0.3mm rain at Qualifying time so all started on Inters but when the race started only I could switch to Softs, all other drivers only had option to switch to wets


Hello Esko,

I have processed your request.

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medal 6339
186 days ago
2020 Formula iGP Championship -ID:132536

Race - 15 - Brazil - GMT 1pm (GMT+8, 9pm)

My strategy at there is ss (7 laps)-s (14 laps) -s (14 laps)

When it came to lap 20, rain suddenly came down, and my fuel was still left 1 lap. I quickly changed my tyre to inter and the pit started automatically lightning in green colour. however the car didn't want to pit and came into another lap, I was waiting for the car to pit in lap 22 but the car still wanted to run another lap, then the fuel gone. I couldn't do anything on it and my car finally went to pit with ZERO fuel and I dropped to p10!!! That is a very serious pit bug after the new update!! Thanks.

                                                                                                                                                     Yours sincerely,
                                                                                                           The host of 2020 Formula iGP Championship,
                                                                                                                                                                       Lai.
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medal 4928 COMMUNITY MANAGER
186 days ago
Hello,

Are you sure this happened as you said? No other report about it and we didn't changed how the pit works on this version. Personally even if this is as you said or not, I don't think that the whole league should be affected just for your issue. On the other hand as the main post says "This thread is only for requests to re-run a race affected by a problem with the service. Requests for races not affected by service issues will be ignored.". We're going to be more strict with this from now on.
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medal 6339
185 days ago (Last edited by Lai Yong Liang 185 days ago)
José
Hello,

Are you sure this happened as you said? No other report about it and we didn't changed how the pit works on this version. Personally even if this is as you said or not, I don't think that the whole league should be affected just for your issue. On the other hand as the main post says "This thread is only for requests to re-run a race affected by a problem with the service. Requests for races not affected by service issues will be ignored.". We're going to be more strict with this from now on.


Hello, of course this is affected by a problem with my service not the "whole league" service...btw of course this's the game bug so you must re-run the race as well because this's your role... ...


You said that: " Requests for races not affected by service issues will be ignored, We're going to be more strict with this from now on." But why you can simply approved other managers requesting even though some of their requests are not affected by service issues(And I saw that you approved some of the race re-run requests which are no description and no reason to prove that they deserve to get re-run) (Why always when you see my requesting, then you must reply me with the word of "We're going to be more strict with this from now on."). I don't know what things that I did wrong to you, I just try to be nice to you and you always keep ignoring all my logically requests. And I also know that what you and Jack did in the community quick race ["XX" out the 1st and 2nd most developed car in the race], c'mon... ...no racism plz.

p/s: I don't think your reply can get 12 likes in just 1 hour because there are only a few peoples to see the forum and 5% of the peoples (Only those managers who are really emergency to request for re-running the race & 2 or 3 moderators) who are surfing in the forum will click into the "race re-run request".
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medal 4928 COMMUNITY MANAGER
185 days ago

Lai
José
Hello,

Are you sure this happened as you said? No other report about it and we didn't changed how the pit works on this version. Personally even if this is as you said or not, I don't think that the whole league should be affected just for your issue. On the other hand as the main post says "This thread is only for requests to re-run a race affected by a problem with the service. Requests for races not affected by service issues will be ignored.". We're going to be more strict with this from now on.


Hello, of course this is affected by a problem with my service not the "whole league" service...btw of course this's the game bug so you must re-run the race as well because this's your role... ...


You said that: " Requests for races not affected by service issues will be ignored, We're going to be more strict with this from now on." But why you can simply approved other managers requesting even though some of their requests are not affected by service issues (Why always when you see my requesting, then you must reply me with the word of "We're going to be more strict with this from now on."). I don't know what things that I did wrong to you, I just try to be nice to you and you always keep ignoring all my logically requests. And I also know that what you and Jack did in the community quick race ["XX" out the 1st and 2nd most developed car in the race], c'mon... ...no racism plz.

p/s: I don't think your reply can get 12 likes in just 1 hour because there are only a few peoples to see the forum and 5% of the peoples (Only those managers who are really emergency to request for re-running the race & 2 or 3 moderators) who are surfing in the forum will click into the "race re-run request".


Hello,


I ask you to be careful with the accusations you’re doing. Apparently you’re the only one that didn’t understood the jokes about “hacks or cheats” on the QR. FYI it’s totally impossible to hack the game, even for us.


About the racism accusation, that’s something very severe. Please be careful with your comment. Our staff team has workers from countries all around the world, we take it very seriously.

I saw your league comments and a few managers are angry with your decision, again, service fault is when our server crash or people is unable to join the race. As your league mate said, the issue that you described is properly from a lag spike on the client side, not the server side.

I understand how frustrating this should be for you, but we need to guarantee that your league members have fair conditions so we reject your race rerun request.
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medal 6339
185 days ago (Last edited by Lai Yong Liang 185 days ago)
José

Lai
José
Hello,

Are you sure this happened as you said? No other report about it and we didn't changed how the pit works on this version. Personally even if this is as you said or not, I don't think that the whole league should be affected just for your issue. On the other hand as the main post says "This thread is only for requests to re-run a race affected by a problem with the service. Requests for races not affected by service issues will be ignored.". We're going to be more strict with this from now on.


Hello, of course this is affected by a problem with my service not the "whole league" service...btw of course this's the game bug so you must re-run the race as well because this's your role... ...


You said that: " Requests for races not affected by service issues will be ignored, We're going to be more strict with this from now on." But why you can simply approved other managers requesting even though some of their requests are not affected by service issues (Why always when you see my requesting, then you must reply me with the word of "We're going to be more strict with this from now on."). I don't know what things that I did wrong to you, I just try to be nice to you and you always keep ignoring all my logically requests. And I also know that what you and Jack did in the community quick race ["XX" out the 1st and 2nd most developed car in the race], c'mon... ...no racism plz.

p/s: I don't think your reply can get 12 likes in just 1 hour because there are only a few peoples to see the forum and 5% of the peoples (Only those managers who are really emergency to request for re-running the race & 2 or 3 moderators) who are surfing in the forum will click into the "race re-run request".


Hello,


I ask you to be careful with the accusations you’re doing. Apparently you’re the only one that didn’t understood the jokes about “hacks or cheats” on the QR. FYI it’s totally impossible to hack the game, even for us.


About the racism accusation, that’s something very severe. Please be careful with your comment. Our staff team has workers from countries all around the world, we take it very seriously.

I saw your league comments and a few managers are angry with your decision, again, service fault is when our server crash or people is unable to join the race. As your league mate said, the issue that you described is properly from a lag spike on the client side, not the server side.

I understand how frustrating this should be for you, but we need to guarantee that your league members have fair conditions so we reject your race rerun request.


Firstly, thanks that your speaking and every decisions don't have any racism inside there.


Secondly, you said that a few managers are angry with my decision but I think you are wrong.

Anthony Keeg: "it hppen to me one bcoz my server or line internet too slow...So GP BRAZIL results cancel and no win..." [He means that he also faced the bug a few times so that's mean the game really has this bug(You said that no one report about this bug to you and now he is the first person)Not angry on me OK]

Opie Poopy: "I didn't face any bug in the last race....and demanding re run as you come p10 is wrong...i know this game has some bugs even i faced those few times earlier but i didn't demand any re run...be mature and move on" (He also means that he also faced the bug a few times but he can accept the bug race results. However I'm very care about the results so I can't accept that) (His speaks doesn't put any angry mood on me OK)

Thirdly, community manager and the founder are able to change the database of the game...so, it can be a joke like what you said and it also can't be a joke

Fourthly, plz be fair to every managers and try not frustrate manager in the game. Thanks. I know that my English is suck but I'm still try my best to let you understand my language.

Fifth, you can move my thread to the bug section (at least let others know the bug) if you don't want to do the re-run.
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medal 5882
177 days ago
Hi, I'm the host of Fighting Spirit, League ID - 46987.
I'd like to request a re-run of our last race, Austria. 
We had our Brazil race at the usual time, 23:30 GMT but as soon as it ended, our next race, Austria started. Obviously no one had set up and everyone was on a standard strategy and Medium tyres. 
I don't know why this glitch happened. Earlier, I had altered the time of our race to run at 22:30 in order for us to continue to run at 23:30 after the UK changes to  BST. But I've done this so many times, I don't know if this is the cause but it shouldn't be
Thanks 
Paul. 
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medal 5511 HEAD OF SUPPORT
176 days ago

Paul
Hi, I'm the host of Fighting Spirit, League ID - 46987.
I'd like to request a re-run of our last race, Austria. 
We had our Brazil race at the usual time, 23:30 GMT but as soon as it ended, our next race, Austria started. Obviously no one had set up and everyone was on a standard strategy and Medium tyres. 
I don't know why this glitch happened. Earlier, I had altered the time of our race to run at 22:30 in order for us to continue to run at 23:30 after the UK changes to  BST. But I've done this so many times, I don't know if this is the cause but it shouldn't be
Thanks 
Paul. 



All done.
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medal 5547
176 days ago (Last edited by Steve OK 176 days ago)
Request Removed.
We did have 22 hours before next race, but bit too close to starting time now.

Thaniks anyway
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medal 5511 HEAD OF SUPPORT
175 days ago

Steve 
Request Removed.
We did have 22 hours before next race, but bit too close to starting time now.

Thaniks anyway



Hi Steve, requests that aren't related to issues with the service aren't accepted, as stated in the original post.
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