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Not working app! iOS

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Hubert Lew
5 years 170 days ago

Co próbowałeś zrobić?
After I uploaded the app on iOS, i run the app and after 3 seconds app is closing. The same after every time.

Co się wtedy stało?
So basically I cannot run the game on my phone. Reinstall didnt help.

Czy problem wystąpił podczas korzystania z Wi-Fi, transmisji danych lub obu?
Both

Gdzie wystąpił problem, aplikacja, PC czy w obu?
App

Jakiego modelu urządzenia używasz?
iPhone X

Jaki masz system operacyjny?
iOS

Jaki jest numer wersji systemu operacyjnego?
iOS 12.3.1

Czy można odtworzyć błąd?
The app is closing every time

Dodatkowe komentarze:

I have the same problem (23)

Best Solution -- Selected by José Trujillo

Community Manager
5 years 167 days ago

Hello,

If the app works correctly again, don't forget to update your review in the App Store to 5 Stars ⭐️

Community Manager
5 years 170 days ago

Hello,

I’m using iPhone X and works fine to me. Please try to re-install the app.

Ron Dennis
5 years 170 days ago

Hello , I have exactly the same issue described there. Since, I downloaded it it crashes after 2/3 secs. I deleted and downloaded the game 3 times . Always the same thing happen. On IOS and same version than the post

Hubert Lew
5 years 170 days ago

I also re-installed the app and it didnt help

CEO & CTO
5 years 170 days ago

Please capture a video of this using a screen recording if you can and send us a link to the video. We will investigate as quickly as possible. Also, try clearing the cache for the Safari browser on your device, it might be related.

Does the home screen appear before it crashes or after? This would be very useful information to know. We need as much information as possible (what appears before it crashes mainly).

Hubert Lew
5 years 170 days ago

Ill try, where can I send it?

I cleaned the cache from the Safari and nothing change.

I see loading screen, than home screen for 2 seconds and then black screen and app is closing.

CEO & CTO
5 years 170 days ago

Uploading it to YouTube, Dropbox, Google Drive, anywhere like this would be fine, then putting the link here.

Hubert Lew
5 years 170 days ago

https://share.icloud.com/photos/0knUgqC_vWZFI_FA-t1EFiTzw

I hope its fine, im doing this the very first time.

CEO & CTO
5 years 170 days ago

Thanks for the video, that is really helpful. We will continue investigating this and get back to you when we know more.

CEO & CTO
5 years 170 days ago

Can you try something? Please go to igpmanager.com while logged in to your account (the public / media website, not the game) and change your language tehre to English, then try to load the app again.

Hubert Lew
5 years 170 days ago

Jack

Can you try something? Please go to igpmanager.com while logged in to your account (the public / media website, not the game) and change your language tehre to English, then try to load the app again.

Unfortunetelly still doesnt work. I could see that language has changed, but the same error, black screen and closed app.

CEO & CTO
5 years 170 days ago (Last edited by Jack Basford 5 years 170 days ago)

We believe we have located the problem but unfortunately it can't be resolved without an update to the app.

EDIT: Deleted part of post.

Hubert Lew
5 years 170 days ago

What about iOS?

CEO & CTO
5 years 170 days ago (Last edited by Jack Basford 5 years 170 days ago)

The only solution cross-platform right now for anyone having this crash is to play in the browser, best on a desktop or laptop, until an app update is out.

EDIT: Try fully exiting and re-starting the app. I've tried to force a full cache clear on devices logging in now.

Community Manager
5 years 170 days ago

Hubert

https://share.icloud.com/photos/0knUgqC_vWZFI_FA-t1EFiTzw

I hope its fine, im doing this the very first time.

Hello,

Please send me the video from Photos to jose@igpgames.com

Eduardo Gon
5 years 170 days ago

Same here, i sent you a video

Community Manager
5 years 170 days ago

Hello,

Thanks for the video.

Hubert Lew
5 years 170 days ago

José

Hubert

https://share.icloud.com/photos/0knUgqC_vWZFI_FA-t1EFiTzw

I hope its fine, im doing this the very first time.

Hello,

Please send me the video from Photos to jose@igpgames.com

Do you still need my video or Eduardo's is enough for you?

Community Manager
5 years 170 days ago

Hubert

José

Hubert

https://share.icloud.com/photos/0knUgqC_vWZFI_FA-t1EFiTzw

I hope its fine, im doing this the very first time.

Hello,

Please send me the video from Photos to jose@igpgames.com

Do you still need my video or Eduardo's is enough for you?

Hello,

Would be good to have your video too. Thanks!

Sebestyen Csaba
5 years 170 days ago

Same problem here... plus an extra info. I downloaded all the browsers available (mozzila,chrome,edge) plus the safari and on none of theese working so basically you cant play on your phone... On the browsers you can log in and set up but not loading the race so please make an update as soon as you can because this is a very bad situation

Thanks

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