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Race re-run requests due to service issues

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medal 6022 HEAD OF SUPPORT
135 days ago
The requirements for submitting requests have changed. Please read carefully before posting — certain re-run requests are now invalid.

Here's how to ensure your re-run request is valid. A request can only be fulfilled if all of the below conditions are met:

1. The league experienced an issue affecting a significant number of players within the league. The Support team reserves the right to determine what is considered significant (this is to allow leeway for those in leagues with only a few people all in a single tier). 

2. The league's host must submit the re-run request.

3. The league's host must provide the name of their league and name of the race which experienced a problem, along with a clear description of the problem and how many players in the league were affected.


4. The request must be for the most recent race in the league at the time of posting. Races going back further than this time cannot be re-run.

5. The request must be made at least 12 hours before the next race time.


What happens when a race is set to be re-run?


  • Results, stats changes, financial transactions and more are reversed relating to that race.

  • All tiers are postponed, not just the one affected, in order to keep the calendar in sync. It is the responsibility of the league host to get consensus on this from his or her leaguemates before making the request.



What can a league host do if a race cannot be re-run?


  • If a race is unable to be re-run, the results can be deleted and omitted from the championship upon request from the league host.



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medal 6916 SUPER MOD
118 days ago
Gabon!

I'm the Host of "UK iGP Championship". I want to request a re-run. Tonight we had different problems. Nobody couldn't change the tyres before start the race (everybody with Inters, but it was raining later more than 3.0 and we couldn't change to Wet tyres).

Also, some players saw that there was players with Wet tyres, but other players saw the same drivers with Inters. It was a bit weird. They asked me to make a request of re-run. Everybody are agree. It was the Canadian iGP.  We played at 20:00 (UK Time) 

ID League: 62801

Greetings! 
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medal 6022 HEAD OF SUPPORT
118 days ago
Ovih
Gabon!

I'm the Host of "UK iGP Championship". I want to request a re-run. Tonight we had different problems. Nobody couldn't change the tyres before start the race (everybody with Inters, but it was raining later more than 3.0 and we couldn't change to Wet tyres).

Also, some players saw that there was players with Wet tyres, but other players saw the same drivers with Inters. It was a bit weird. They asked me to make a request of re-run. Everybody are agree. It was the Canadian iGP.  We played at 20:00 (UK Time) 

ID League: 62801

Greetings! 


I saw one player in Elite switched from Inters to Wet tyres at the start of the race. I am being really strict on race re-run requests, I am questioning if there was an issue with how nobody else could switch their tyres. Perhaps you might have an explanation? I will give the benefit of the doubt, however, and have set the Canada race to be re-run. 
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medal 5962
96 days ago
Hi Dev team!!

We had something very strange happen in our race tonight/today depending on where you were. We raced in Germany and the first two pits stops went fine but after that we had a problem. Every time we passed the start finish line it was changing our fuel for our next pit stop! For those of us who were online and watching the race we could change it every lap to make sure we have the right fuel load. It was very strange and one that i hope you can find in doing a review of the race. 

I have asked all of our managers to check as to what happened with there cars as we were a few managers down online for the race. It did also take 8 minutes for me to get into the race!

One of the managers Chris Tone, DJRTP put 8 laps of fuel in for his last stop and wanted SS tyres. He got 12 laps of fuel and Medium tyres. Thats one of the ones i know of that had a problem.

Can we just look into this at this stage and i will get back to you as to what we need to happen as we now dont race again till Monday evening Aust time. I dont want to ask for a re run just yet as im not sure how it has affected the Pro and Rookie tiers. I have asked the managers of the league to get back to me ASAP so we know what to do but if there was a problem can you please let me know.

League: V8 Supercars Australia
League ID: 76198
I am the host of the league.

Thanks
Graeme
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medal 6250 SUPER MOD
96 days ago
Hi Chris.

I always get very confused when someone reports that the fuel changed and then starts talking about fuel in terms of "number of laps" instead of "Litres".

Did the fuel change in litres? I.e. you had set X litres for the next stint and the display kept changing to V, W, Y or Z litres?
or
Did the estimated number of laps keep changing?

If it's the latter the fuel wasn't changing it was the estimation that was changing. I'm not suggesting this isn't a bug because although the estimation is dynamic and will change as a result of using different push levels or Boost it shouldn't change by 4 laps! (Chris Tone).

Anyway, thanks for reporting, please can I ask you to copy/paste your post into this thread... Fuel Weirdness

You appear to have suffered similar issues to the OP and any information you can provide (including Race ID and videos) may help the devs nail the bug. 

Kev.
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medal 5962
96 days ago
Who is Chris?? LOL

Its got nothing to do with the boost levels this at all it was each time you went past the start finish line the fuel would drop.

EG: and i do all my by laps i dont look at ltrs at all
I had my stops et so it broke the German GP down to 15 laps per stint for one car and the other wen 16's then the last one was a shorter run.
The first two stops were fine!! 
After the 2nd stop it put in the fuel as per normal and then when you went past the finish line each lap the number would change to what you had left in your tank when you went past. 
You would have to manually change this. So as i was one of the lucky ones to be online i was there so as my car was doing the last lap before its last pit stop i could change it from the 1 laps worth of fuel it wanted to put in to the 15 or 14 what ever i did.

That other post you sent me was from Craig who yes races with us but was not there for the race. So his car got 2ltrs of fuel he was saying to me in a message as that was what he had in the car the last time he passed the start finish line for his last stop. I dont know what he is talking about in the other post but this is totally different!

Its no use prob looking at the ones that were online as we could change it but anyone that was off line would have done an extra stop because of this and put the wrong tyres on also for the last stop as it would automatically go to the Medium tyre. 

Its not going to be a simple look at results and get the answer for this one its going to need a good looking at. As i said something was wrong right from the start as everyone only got to the race as it was about to start as it took that long to get into the race.

I won the race and im happy to wipe the results but i still dont know how much its affected the other tiers yet as they havent gotten back to me. Im not going to take a win just because of a glitch in the game and yes this was a major glitch!
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medal 6250 SUPER MOD
96 days ago

Who is Chris?? LOL

Sorry Bruce, I was having a senior moment ­čśť
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medal 6377
96 days ago

Kevin

Who is Chris?? LOL

Sorry Bruce, I was having a senior moment ­čśť



Senior moment is right. Also i know how to calculate 8 laps at 2.3ltr drop. I also know the difference between SS tires and Mediums. I have a screen shot. Also my surname has an 's' at the end of it. The fuel rate was dropping every lap, as Graeme was stating, on the load for the next stint, not the fuel rate for the stint the drivers were on. After the first stop from i noticed it and reset it back for the next run (35ltrs/37ltrs) and it stayed and that fuel was put in. During that 3rd stint the fuel level for the final stint was going down as well so i adjusted it like previous, and then very next lap it went down again, adjusted it, down it went again. Decided to wait until they were on the in lap and then adjust it, now what happened next is that where both cars should have had near the same fuel, one car was a lap short. So i set up a final run of 8 laps on SS, with 8x2.3 fuel. (so this equates to where we would say 8 laps WORTH of fuel, for those that actually understand English, instead of 18ltrs being that we have obviously calculated it somehow or just magically input the right amount of fuel), but instead driver ended up with near 12 laps 'worth' of fuel and medium tires. 

I hope your care nurse at the home is hot Kevin. 
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medal 6377
96 days ago
It was tongue-in-cheek. I've sworn off emotes during this pandemic. That 'Tone' part was for Graeme, i just gave him a slap over the wrist for that in pm. If 'you guys' means Aussies, i'm not an Aussie. Sorry i can't actually remember the skit, only one i recall is the knights that go neep or something and that knight that wanted to keep fighting even though his arms and legs were gone. Good times. Oh and the Ministry of Funny Walks. Thinking about it i may need the address to that old folks home, and your nurses phone number. 
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medal 6250 SUPER MOD
96 days ago
Thanks, and I will delete my post. Sorry for Also getting your nationality wrong. I'm not doing very well am I.
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medal 6377
96 days ago
You're doing fine. Keep up the good work. NEEP.
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medal 5962
95 days ago
So more info on the problem we had!

It seems that it had only affected a few of us within the race. As the guys from the Pros and Rookies have all reported that they seemed to be fine. 

Crazy yes and unexplained totally but strange and weird at the same time. 

Ive sort of come to the conclusion that i cant take the results away from those so they will have to stand as is and we move on and forward from this as a league. Maybe one day the thruth of this matter will be found!
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medal 6073
92 days ago (Last edited by tifonee tifonee 92 days ago)
CHAMP ID: 21945
CHAMP NAME: F! WORLD GRAND PRIX

I think the system doesn't saved my setup. I'm sure that my setup has been saved because from pc arrives a note if you don't save the setup and try to change page. The setup was correct because in the free laps i was 0.1s slower from the first and i'm one of the strongest player of the championship, but the qualify has been 1,3s slower with 2 lap less than first and in the race i was slower than the pilot that usually (2 secondo slower than the first with usually i fight head to head) i dub and arrived 33s back with same tactic when usually i fight for the win. The host won the race and being in fight with me for the championship, so doesn't wants to submit this re-run request, but i think that this bug compromises the championship and the race must be re-run.

number of players with bug 1 on 8 actives
truck GERMANY
date 12 may 2020
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medal 6022 HEAD OF SUPPORT
92 days ago
tifonee
CHAMP ID: 21945
CHAMP NAME: F! WORLD GRAND PRIX

I think the system doesn't saved my setup. I'm sure that my setup has been saved because from pc arrives a note if you don't save the setup and try to change page. The setup was correct because in the free laps i was 0.1s slower from the first and i'm one of the strongest player of the championship, but the qualify has been 1,3s slower with 2 lap less than first and in the race i was slower than the pilot that usually (2 secondo slower than the first with usually i fight head to head) i dub and arrived 33s back with same tactic when usually i fight for the win. The host won the race and being in fight with me for the championship, so doesn't wants to submit this re-run request, but i think that this bug compromises the championship and the race must be re-run.

number of players with bug 1 on 8 actives
truck GERMANY
date 12 may 2020


Please read my post before submitting a request. Your request is invalid because it is not able to fulfill all of the criteria.

You should make a new thread requesting assistance to look into this problem.
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medal 6279
50 days ago (Last edited by Daniel Paderno 50 days ago)
Hi, I'm Daniel
host of igp1 superfast all stars
ID125466
during the race the cars stopped and we had serious problems .. I ask the postponement of the race in respect of all participants and fans
thank you, I await your news to communicate them in the championship
Date 23/6/20
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medal 6719 MODERATOR
50 days ago
Hi, in my league we experienced some problems and we would like to re-run our race in Malaysia. Our League is Hungarian IGP Championship, the ID is: 25264 and the race ID is: 28370786. The problem was that cars just stopped as someone else overtook them. I heard this was the case with a lot of other races too. Thank you in advance for letting us re-run our race.
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medal 6134
50 days ago
As the title suggests, I would like to cancel the championship race com id 121918 due to problems of more managers encountered on the first lap at the first corner with the car stopping as if it no longer had gas but was at the start of the race
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medal 6638 SUPPORT AGENT
50 days ago (Last edited by Bruno Brown 50 days ago)
Daniel
Hi, I'm Daniel
host of igp1 superfast all stars
ID125466
during the race the cars stopped and we had serious problems .. I ask the postponement of the race in respect of all participants and fans
thank you, I await your news to communicate them in the championship
Date 23/6/20Hello Daniel

I rescheduled the race in Spain in 24 hours.
I sent to all the league some tokens as compensation for the inconvenience caused.
We apologize for the inconvenience.

Péter
Hi, in my league we experienced some problems and we would like to re-run our race in Malaysia. Our League is Hungarian IGP Championship, the ID is: 25264 and the race ID is: 28370786. The problem was that cars just stopped as someone else overtook them. I heard this was the case with a lot of other races too. Thank you in advance for letting us re-run our race.

I rescheduled the race in Malaysian in 24 hours.
I sent to all the league some tokens as compensation for the inconvenience caused.
We apologize for the inconvenience.
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medal 6638 SUPPORT AGENT
50 days ago

Giovanni
As the title suggests, I would like to cancel the championship race com id 121918 due to problems of more managers encountered on the first lap at the first corner with the car stopping as if it no longer had gas but was at the start of the race

Same for the league ID 121918
I rescheduled the race in Germany in 24 hours.
I sent to all the league some tokens as compensation for the inconvenience caused.
We apologize for the inconvenience.
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medal 6174
50 days ago
23.06.2020 tarihinde "ID:106846 Turkey premier league" de sezonun ilk yar─▒┼č─▒ olan Brezilya pistinde "Barbie" - "bogani motorsport" - "dhl (ahmet akbulut)" - "Redbull" - "yurtiçi kargo" - "Turkhisforce01" gibi Elitte olan birçok arkada┼č yar─▒┼č içerisinde Start düzlü─čünün sonunda viraji dönerken gözle görülür bir ┼čekilde araçlar adeta durdu ! ve bu yar─▒┼č içerisinde birçok kez ya┼čand─▒ bu'da yar─▒┼čtaki s─▒ralamalar─▒ etkiledi yar─▒┼č─▒n tekrar yap─▒lmas─▒n─▒ talep ediyorum...
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