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Strategies Reset

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medal 5574
3 years 146 days ago (Last edited by Mr Ferrari 3 years 146 days ago)
What did you try to do?
Set a strat

What happened instead?
Was definitely saved, but anytime I go back to check it, it would be reset to all medium tyres with equal fuel

Did the problem happen while using wi-fi, mobile data, or both?
Wi-fi

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Samsung Galaxy S10+

What is the operating system?
Android

What is the version number of the operating system?
11

Can the bug be reproduced?
Yes. At least half the field was effected by the same bug. On average at least 24 out of the 32 cars have setups. This race, only 12 cars had their strategies saved, while the others had theirs reset and had to start on mediums

Additional comments:
In a close title race, this is the last thing you need from the game
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medal 5000
3 years 146 days ago
Same here. Also, had to pay 3 coins to get the setup to stay set to ideal. 
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medal 5000
3 years 146 days ago
It happened to several people in our league race tonight.  It currently will not save strategy or setup. 
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medal 5000
3 years 146 days ago
I can’t save a strategy either and I use the IPhone 12 app.   Paid 3 coins and still didn’t save.  What a joke
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medal 4987 Moderator
3 years 146 days ago
Just tested and confirmed, saving setup/strategy is still not working for me. Tagged dev and will José on Modteam Discord, nasty surprise once they awake. :-(
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medal 6080
3 years 146 days ago
I had same problems in both my leagues.. I was lucky in one of my leagues I saved my setup before the update and was able to run race the way I wanted. But my later league after the update I had the issue of not saving my setup. I hope something is done for everyone. My late league we are trying to do a re-run because of this issue. 
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medal 5012
3 years 146 days ago
Same for me :(
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medal 5000
3 years 146 days ago
What did you try to do?
play the game

What happened instead?
no car set up saved or strategy

Did the problem happen while using wi-fi, mobile data, or both?
Both

Did the bug happen in the app, on PC, or both?
Both

What is the model of your device?
pc

What is the operating system?
iOS

What is the version number of the operating system?
12

What operating system is your PC?
windows

Which browser did you experience the problem in?
chrome

Can the bug be reproduced?
why?

Additional comments:
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medal 5000
3 years 146 days ago
Same here. Setup is always reseted to 50 50 and the strategy isn't saved as well. 
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medal 5000
3 years 146 days ago
My league race is in an hour and I can't save sadge
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medal 6155
3 years 146 days ago
Same here didn’t use coins and it reset
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medal 5000
3 years 146 days ago
Что Вы пытались сделать?
When I save my options for race - front wing and another.

Что случилось вместо этого?
Options don't save, when I enter strategies, all is standart, not what I saved.

Возникла ли проблема при использовании Wi-Fi, мобильных данных или их обоих?
Both

Баг произошел в приложении на смартфоне, в браузере на ПК или везде?
App

Какая модель вашего устройства?
Nokia 2.4

Какая операционная система?
Android

Какой номер версии операционной системы?
U

Может ли баг быть воспроизведен?
I dont remember

Дополнительные комментарии:
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medal 5000
3 years 146 days ago
What did you try to do?
I try to save Race Statergy - 2 pit and Soft tyers for 3 stints. And also race setup

What happened instead?
But it's not saving and showing hards after i return to menu and open Next race.....and the race setup also shows Neut-10-10.

Did the problem happen while using wi-fi, mobile data, or both?
Mobile data

Did the bug happen in the app, on PC, or both?
App

What is the model of your device?
Nokia 6.1plus

What is the operating system?
Android

What is the version number of the operating system?
10

Can the bug be reproduced?
About done 5/6 times already....but it's not saving

Additional comments:
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medal 5016
3 years 146 days ago
No funciona no funks guardar !!! Me han jodido la carrera

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medal 4942 Super Mod
3 years 146 days ago
Hello

I have merged multiple threads describing the same issue. As Frank said above, this issue has been reported to the developer team internally.

Sorry for the inconvenience caused - you can request race reruns in this thread if the re-run rules apply (https://igpmanager.com/forum-thread/42380)


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medal 5538 CEO & CTO
3 years 146 days ago
This should be fixed now, apologies for any inconvenience.

A hotfix patch was applied last night for something in this area and it had a temporary side-effect overnight (GMT) of causing some requests to fail. The cause of the issues with requests has been resolved now, so they should all go through if you try again.

If you would like your race to be re-run that can also be organised, the league host just needs to make a request in the race re-run thread.

If you need further assistance with account-level issues, please open a helpdesk ticket in-game and we'll get that sorted for you.
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medal 5000
3 years 146 days ago
It isn’t fixed - try again
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medal 5538 CEO & CTO
3 years 146 days ago (Last edited by Jack Basford 3 years 146 days ago)
Roger
It isn’t fixed - try again

I've saved strategies several times on several accounts and it worked every time. To double check that you weren't having issues, I also just logged in as you (admins do that with a click of a button, we don't see any account credentials just FYI) and set your Driver 1 to a one-stop on Hard tyres, which you should see on your account. That also worked.

Can you explain in more detail or share a video of what exactly is not working?
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medal 5449
3 years 146 days ago
my league starts half hour ago (11am cet) i have same issue, however ty Jack
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medal 5538 CEO & CTO
3 years 146 days ago
While discussing this, I also want to clarify one thing, I've seen several people say this was part of the 4.034 update that went out. FTR, it has absolutely nothing to do with that update and was made 48-72 hours after that was released (depending on which OS you use).

What happened overnight (GMT) was a server-side patch that meant the data sent to the servers was handled differently, to increase the reliability of requests, ironically. It was intended to only allow genuine requests through, which is why it impacted the success/failure of some requests overnight.
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