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Solved
The race never started

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medal 5000
8 years 102 days ago (edited 8 years 102 days ago)
The race never started, Just shows a blank page

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medal 5000
8 years 102 days ago
Same here
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medal 5000
8 years 102 days ago
Same here
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medal 5000
8 years 102 days ago
same here
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medal 5000
8 years 102 days ago
Is anyone else having problems with going on a race server? Because when I go to spectate some races, It just white screens and doesn't load up.
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medal 5000
8 years 102 days ago
After seeing this thread I've tried to spectate some races and am only getting a blank white page too. Earlier today (12 hours ago or so) I was able to spectate fine.
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medal 5000
8 years 102 days ago
same here hoping someone who can fix it is watching as i have a race in under 2hrs.

and yet we have another day with another problem.
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medal 5000
8 years 102 days ago
I have a race In over half hour, so I'm quite concerned.
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medal 5000
8 years 102 days ago
Still showing a blank white screen, any fixes going on, racing in 3 1/2 hours
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medal 5000
8 years 102 days ago
Looks like something has gone wrong.... we have a note about someone joining/leaving our league and its in a foreign language...and attempting to enter race results in a blank page popping up with nothing loading
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medal 5000
8 years 102 days ago
Same here
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medal 5000
8 years 102 days ago
Is this a PC only issue or are people on mobile suffering it as well?
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medal 5000
8 years 102 days ago
On PC and on MAC...
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medal 5000
8 years 102 days ago
Same here :o Could watch the race on Android but not on my PC
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medal 5000
8 years 102 days ago
on mobile app it says race is over.
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medal 5000
8 years 102 days ago
Same problem here. I had to enter with the mobile app...
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medal 5120 CEO & CTO
8 years 102 days ago
We're very sorry about this. It was a simple snippet of JavaScript that was missing a semicolon... it is fixed now. This piece of code should never have been used.

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medal 5000
8 years 102 days ago
it works now, thx Jack
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medal 5000 Super Mod
8 years 102 days ago
Jack
First of all let me state that I have been playing this game for 2 1/2 years, I was/am a subscriber and most of the time it's been a positive experience. However...
The new version was launched nearly a year ago and we are still having to put up with an app that states it is a "beta version", we still encounter regular glitches with the race viewer and to be honest as a paying customer I expect better.
I've kept (relatively) quiet in the hope that things would improve but unfortunately in the eyes of a customer things aren't improving.
So, what are your plans for the future? Will the app be "beta" forever? Can you promise us a more stable game? Will we ever see the reappearance of some of the better features of the old game such as a weather station? Training of staff? A stable race viewer etc?
I don't want to throw a dampener on things but you need to understand that you have a number of loyal customers who are beginning to get a touch hacked off.
I really do hope you get on top of things because I like this game but recently I've become very frustrated with the apparent lack of progress or development.
Regards
Kev.
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medal 5120 CEO & CTO
8 years 102 days ago
Hi Kev,
As you've been around for so long, you'll know I'm more or less the backbone of iGP. As announced in another thread, I am in the process of moving country and this has severely disrupted everything I usually contribute. The move was not planned, it was forced upon us by unforeseen circumstances, and it has not gone smoothly. After moving country, I'm now trying to move again and have spent nearly all my time searching for properties this week and that will continue for the next few days at least.

What this has really hampered is me keeping you in the loop. I've been getting a lot done behind the scenes when I've been around, but a lot of it has been focused on critical support (for users or the other developers) due to the limited windows of time I get right now.

I'll address some of your concerns head-on.

1) "Will the app be "beta" forever?" For as long as we think it's appropriate. Google kept Gmail in "beta" for 5 years. Particularly if you feel the service is not 100% stable yet, it would be inappropriate to prematurely remove the label.

2) "Can you promise us a more stable game? A stable race viewer etc?" Yes. It's the top priority and I've allocated all available resources to it. Good people have been working on it, and one key individual is joining iGP full-time in late August. I've been arranging all of that while moving, spinning many plates.

3) "Will we ever see the reappearance of some of the better features of the old game such as a weather station Training of staff? A stable race viewer etc?" I'm surprised to see a couple of those mentioned at all, let alone as important points. Clearer weather notifications were on the agenda, but not a return of the weather station. Training of staff is also not a planned feature. Saying a stable race viewer was a feature of the old game is misleading. The old race viewer was actually significantly more unstable, but due to the relative lack of traffic it received by comparison to the current numbers, it appeared stable. The current race viewer is significantly more stable than it ever was at any point in the history of iGP. It's processing a magnitude of hundreds of times more users than the old one every day.

Far from a lack of progress or development, there is just as much activity as ever behind the scenes. There's just a lack of me talking about it. By comparison to most developers, I'm usually very highly available and talkative about these things (as in this post) but my situation has rendered me unable to do this as of late. This will improve significantly after I get my family in to a new home we can settle in. It has also been on my mind to write a blog, as it's overdue. We have lots to talk about that we are working on. But it takes much longer than writing a reply post, like this, where the talking points are handed to me on a plate in order.
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