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Guide
Solutions for UI & Text scaling issues

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medal 5302 CEO & CTO
2 years 252 days ago (Last edited by Jack Basford 2 years 243 days ago)
The latest Samsung and Android webview updates in tandem appear to have altered text and screen zoom behaviours in a way that adversely impacts iGP Manager's user interface. One of the solutions below should resolve the problem, but we recommend performing them in order, only continuing to the next solution if it isn't resolved by the prior solution, starting with the first.

Solution 1 - Get our workaround with a cache clear

  1. Click on your profile photo and then 'Settings' in-game (or click here and open this link in the iGP Manager app)

  2. Click 'Clear cache' and confirm with the green checkmark

  3. Restart the iGP Manager app



This workaround has evolved in to a comprehensive solution for any UI scaling issues which should work across all devices. After earlier attempts proved less consistent, the first thoroughly tested / publicly confirmed and consistent solution was eventually rolled out on 19th March 2022. It's worth reiterating that although we solved this problem, we did not introduce it, it was introduced by an Android Webview update. That is why we're calling it a workaround and not a fix. We had to work around the incorrect behaviour coming from an android webview update.

Solution 2 - Revert to an older webview version
This is known to work for everyone who has tried it, but it means using an out-of-date version of Android webview.

1. Open Google Play
2. In the search box type "Android System Webview".
3. Click on the one that shows with "Installed" below the name.
4. Click on "Uninstall".

Solution 3 - Adjust your OS zoom settings
If you're still experiencing issues after trying the two solutions above, then reduce display zoom and/or font size until the game looks as expected. Read a guide for these settings here.

Solution 4 - Use a web browser
If for any reason no solutions are working, another option is to use a browser (such as firefox, opera mobile or chrome) to set up for races and manage your team. Go to igpmanager.com in a browser and click "Play now". When it is race time you can still open the app and click the "Race" buttons. They will be visible and functional on the home page. The race viewer itself should not have any scaling issues, even if the rest of the game is scaled incorrectly in the app.
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medal 5000 Super Mod
2 years 249 days ago
I'm going to lock this, the Guide is to help people overcome issues related to a recent Samsung update, it's not for posting suggestions about future iGP updates.
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medal 5302 CEO & CTO
2 years 249 days ago
Kevin
I'm going to lock this, the Guide is to help people overcome issues related to a recent Samsung update, it's not for posting suggestions about future iGP updates.

FYI I've deleted the posts and will re-open it just in case anyone needs to write anything about this problem. We can delete posts if it derails again.
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medal 5000
2 years 249 days ago
Only ever used Samsung device to play the game and Never had any of the problems described. 
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medal 5000
2 years 249 days ago
????
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medal 5439
2 years 249 days ago
Doest exactly fix issue still some issues even at minimum settings samsung s10 user
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medal 5814
2 years 249 days ago
Hasn't fixed anything for me
Cant see a thing huge text no top bar ,no saves to set ups absolutely nothing ...
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medal 5761
2 years 248 days ago
A g
Simon
Hasn't fixed anything for me
Cant see a thing huge text no top bar ,no saves to set ups absolutely nothing ...


A Manager in my League have the same prob
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medal 6346
2 years 248 days ago
It should be mentioned if decreasing the font and zoom doesn't work you can open the game in a browser at igpmanager.com and save settings there.
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medal 5765
2 years 248 days ago
Changing the font doesn't do anything for me.  Easiest fix is to restart your phone and open the app right away. The app will be normal at that point till you close it.  As soon as you close the app it will go to the Zoom and you have to restart your phone again.  
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medal 5000
2 years 248 days ago
It doesn't work even doing this
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medal 5000
2 years 248 days ago
Is it a Samsung issue or a IGP issue?
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medal 6081
2 years 248 days ago
É somente Samsung ou acontece em outras marcas como Motorola ou LG?
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medal 5811
2 years 247 days ago
Lee
Is it a Samsung issue or a IGP issue?


It’s an Igp issue unless it’s certain phones?, no problems on my Samsung, same for my mate it’s works as intended.

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medal 5000
2 years 247 days ago
Não consigo actualizar os carros, há algum problema... 
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medal 5000 Super Mod
2 years 247 days ago
AFAIK it relates to the most recent Samsung operating system update. If you haven't updated or if your phone is too old to support the latest update you won't have these problems.
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medal 5000
2 years 247 days ago

Kevin
AFAIK it relates to the most recent Samsung operating system update. If you haven't updated or if your phone is too old to support the latest update you won't have these problems.



My phone is is only 1 yr old and updated regularly, still as stated had no issues with said problems.
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medal 5000 Super Mod
2 years 247 days ago
That's good to know, what model phone do you have?
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medal 5302 CEO & CTO
2 years 247 days ago
I've just bought a Samsung S20 FE and an A52s to see if I can reproduce the problem and work on a solution.

It seems to be devices which were Android 10 phones after receiving the latest Android 12 upgrades from Samsung that have these issues most prominently. The S20 FE seems my best bet of having a device to test with.
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medal 5000
2 years 247 days ago
My a52 is not working correctly.
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