Guide

Solutions for UI & Text scaling issues

Hello managers,

We have just detected that the error is due to an incompatibility of the latest version of One UI (Samsung) and Webview for Android. At the moment the workaround is as follows:

1. Open Google Play
2. In the search box type "Android System Webview".
3. Click on the one that appears as Installed (icon image below this comment).
4. Click on "Uninstall".

We now have the problem isolated, tomorrow Jack Basford can work on a solution for this. Hopefully we will have a definitive hotfix as soon as possible. Thank you all for your patience and cooperation.

As José said, one of my purchased test devices now has the issue, which is really helpful for debugging it. So far the best I have been able to achieve with this device is to get the full header showing (profile pic, tokens, cash, navigation). Clearing cache on an impacted device is enough to get the header back now.

The font sizes and scale of some things are still enlarged and I am having less luck working out how to address this without also impacting other devices. I will keep you posted on any progress.


Essentially, no, it should not impact anything else. To some extent that will depend on what apps you have installed and how you are using them, but Android Webview is just a browser like Chrome (built on the same engine these days) which runs websites inside applications.

What has happened with the latest update of this browser on Samsung phones is it has caused the UI to inflate in size in iGP. There are a few mechanisms that can cause this, but coding a solution which doesn't impact other phones is tricky. We didn't perform any updates that broke anything, only they did. This isn't the first time we've had a problem with Webview. Last year they released an update that caused the app to crash constantly for about 10% of players and we had to recommend the same thing again, uninstalling or updating webview to a version that didn't have this problem.

I would not be at all surprised if they release an update soon that fixes this problem, and then everyone can re-upgrade to a later version. It's a frustrating distraction for us, and this sort thing derails timelines. One day you have a game that works, the next day Samsung or Android break it and you're scrambling just to get it working again through no fault of your own.

I've just applied a workaround for impacted devices. You should be able to update to the latest webview again and not see any problems. I would recommend this so that you have all necessary security patches on webview.

To get the fix:

1. Inside iGP Manager -> Go to Settings and clear cache in-game


2. Force close iGP Manager


3. Update webview to the latest version if you wish (Optional)


4. Restart iGP Manager

The only side-effect of the workaround is that devices of the same type as those utilising the fix which are running versions of webview which don't need the fix will show with smaller than normal fonts. The game will still be fully playable though. Eventually I will probably be able to remove this fix entirely, once the issue is (probably) resolved by a later webview update.

Currently the fix is on the following devices: S10, S10+, S10 lite, S20 FE, A52, A52s. These are the only devices we've received reports from. If other devices have any problems please let us know and we will add them. I want to do this on a case-by-case basis to avoid adversely impacting the UI/UX for any devices that perhaps don't need it. We've had no reports from S21 or S22 users, for example, so I haven't applied the fix to them.

Please ensure that you have updated to the latest version of iGP Manager and try again.


Could you try again now? I have reverted it to work on all Samsung devices instead of just the ones we've had reports from. Also, what device model are you using? If it wasn't on the list we filtered it down to then this is likely why it was there then wasn't the next day.

Hi Alessandro, thanks for the update. As you were writing your post I applied a new solution to the live game. Please clear cache and restart the app and let me know what you find.

Can you share a screenshot from your device? It will help me to understand why it isn't working. Just the home page in game will be fine.

Thank you so much for your patience and persistence on this, it's really helpful for the whole community and anyone affected.

The good news is I have the same issue as you on my S20 FE now, I can continue to test it myself. The issue is resolved on the A52s meanwhile, so it's a good job I bought two devices to test with!

This also shows how strange the rendering issues in browsers can be... one phone from the same manufacturer on the same version of webview has problems while the other doesn't. At least I'm very close to a permanent solution to this issue which I can leave in the game indefinitely. In fact, the solution I've added will help any/all devices that ever have trouble fitting all the content on the screen. It's ended up improving support.