2d

Yeah it is a shame. Oh well, life goes on xD

what i think is the problem that anoy most (on my league) is that its the second time happening.  It happened once at the first race of our league and again this time :/. 

Glad I didn't blow $48 on that garbage.

The free controls don't work either

I know.  I'm sitting here watching my cars on push hard drop from 3rd and 4th to 15h and 16th.

I can not even spectate races it just says Connecting... where the chat box should be in live timing. I have a race in an hour and 20 minutes, i don't know if it's safe to 5/5 or will it still be down?

Hey Guys,

we are already extensively working on improving connection stability in the upcoming patch permanently. Please be patient - as you can imagine we are trying our best to permanently improve our system. Many issues like this however are not caused by us, but by providers or connection gateways, which we are already suiting out. 

I can very well understand your frustration but must ask you to bear with us and be patient as the upcoming patch is going to fix a lot of things and also bring you interesting new improvements.

Thanks,

Marius
iGP Manager Support

I don't mean to sound tedious here but this doesn't answer much as far as upcoming races are concerned. Is this a small bug that is likely to be fixed in the next hour or something that might broken for a few days and/or at this stage no idea what the problem is?

Is there any way we can get a post put on the forums the second it is fixed? Races are going ahead and people setting 5/5 are getting royally screwed over. I understand you can't control the world but it would be nice to be able to prep for races properly EG knowing if we're able to use 5/5 or not .. It makes a huge difference as you know.

Can we get a halt put on all races until this problem is fixed or something? It's not exactly settling making people gamble with their championships and letting races run in the mean time is only going to stir up more trouble.

Usually our developer Andrew takes care of these issues, so i have also just contacted him, i assume he is already working on it, so ASAP you will be recieving an answer here, just like he has previously handled this. 

However, since this seems like a bigger issues we might consider putting races on hold, but thats Andrews decision. He will be with you momentarily.

I've stopped the simulator completely now.  I'll see what I can do about this and get things going again asap.

I have spent the past week specifically building a new system to stop this problem happening in future.  We'll be launching an update to the simulator this week hopefully so this should be the last time something like this happens.

Awesome thanks for the update Andrew. FYI I've just loaded a race this second and although 2D remains unchanged, the chat window appears to be working fine with live timing now.

How about now?

I've reset the simulator and paused 3 races that were ongoing before the reset.  I can reschedule each of these and will work on that next.  Quite a number of races ran to completion during the issue that I may not be able to do anything about.

I have a junior team in a league about to start - 1D loads fine and the controls are available to use too. 2D on the other hand no change, just "Connecting...."

2D is working for me.  Could you try closing/reopening your browser?  Is anyone else having connection problems just now?

Nope, no change.

Java Plug-in 10.7.2.10
Using JRE version 1.7.0_07-b10 Java HotSpot(TM) Client VM
User home directory = C:\Users\Jason
----------------------------------------------------
c:   clear console window
f:   finalize objects on finalization queue
g:   garbage collect
h:   display this help message
l:   dump classloader list
m:   print memory usage
o:   trigger logging
q:   hide console
r:   reload policy configuration
s:   dump system and deployment properties
t:   dump thread list
v:   dump thread stack
x:   clear classloader cache
0-5: set trace level to <n>
----------------------------------------------------
    Match: beginTraversal
Match: digest selected JREDesc: JREDesc[version 1.6+, heap=-1--1, args=null, href=http://java.sun.com/products/autodl/j2se, sel=false, null, null], JREInfo: JREInfo for index 0:
    platform is: 1.7
    product is: 1.7.0_07
    location is: http://java.sun.com/products/autodl/j2se
    path is: C:\Program Files (x86)\Java\jre7\bin\javaw.exe
    args is: null
    native platform is: Windows, x86 [ x86, 32bit ]
    JavaFX runtime is: JavaFX 2.2.0 found at C:\Program Files (x86)\Java\jre7\
    enabled is: true
    registered is: true
    system is: true

    Match: ignoring maxHeap: -1
    Match: ignoring InitHeap: -1
    Match: digesting vmargs: null
    Match: digested vmargs: [JVMParameters: isSecure: true, args: ]
    Match: JVM args after accumulation: [JVMParameters: isSecure: true, args: ]
    Match: digest LaunchDesc: null
    Match: digest properties: []
    Match: JVM args: [JVMParameters: isSecure: true, args: ]
    Match: endTraversal ..
    Match: JVM args final:
    Match: Running JREInfo Version    match: 1.7.0.07 == 1.7.0.07
     Match: Running JVM args match: have:<>  satisfy want:<>
Version 03-04-12_2
u1: 3392
Connecting...
Connected.
Settled at 60 fps.
RaceStartTime[time:1346925600]
TrackInitMessage[trackId:16, lapCount:71]
Loading Track 16 - Brazil
Loading Track 496866bytes...
Completed loading track.
TeamInit[teamId:652 teamColor:16711680 driver1Id:22110 driver2Id:6450 weatherForecastMinutes:1 kersEnabled:true drsEnabled:true name:Malta Force GP]
TeamInit[teamId:2296 teamColor:1118680 driver1Id:22860 driver2Id:7372 weatherForecastMinutes:5 kersEnabled:true drsEnabled:true name:Red Hawk Racing]
TeamInit[teamId:3180 teamColor:191 driver1Id:1418 driver2Id:0 weatherForecastMinutes:3 kersEnabled:true drsEnabled:true name:3R Racing]
TeamInit[teamId:3465 teamColor:5637638 driver1Id:14276 driver2Id:7226 weatherForecastMinutes:5 kersEnabled:true drsEnabled:true name:Richistance Racing]
TeamInit[teamId:4287 teamColor:34600 driver1Id:12518 driver2Id:12527 weatherForecastMinutes:0 kersEnabled:false drsEnabled:true name:Team GRacing]
ManagerInit[id:3392 name:Jason Lee teamId:2955]
RaceStateMessage[raceState:4]
Race Set.
RaceStartTime[time:1346925600]
LapNumberMessage[lapNumber:0]
WeatherMessage[description:Cloudy tempertatureC:18.0 windDirection:0.25 windSpeedKph:9.656064 iconUrl:http://igpmanager.com/play/content/misc/igp/image/weather/cloudy.gif]
CommentaryMessage[info:V Aalto switches to hard tyres. priority:2 seconds:15]
TrackWetness[wetness:0.0]
DriverInitMessage[driverId:1418 teamId:3180 gridPosition:7 name:A Ots carNumber:21 img:http://igpmanager.com/play/content/misc/igp/image/dm.gif nation:EE]
DriverInitMessage[driverId:6450 teamId:652 gridPosition:2 name:T Klein carNumber:4 img:http://igpmanager.com/play/content/misc/igp/image/df.gif nation:AT]
DriverInitMessage[driverId:7226 teamId:3465 gridPosition:8 name:J Webber carNumber:2 img:http://igpmanager.com/play/content/misc/igp/image/df.gif nation:AU]
DriverInitMessage[driverId:7372 teamId:2296 gridPosition:4 name:A Coppens carNumber:6 img:http://igpmanager.com/play/content/misc/igp/image/df.gif nation:BE]
DriverInitMessage[driverId:12518 teamId:4287 gridPosition:5 name:V Turunen carNumber:23 img:http://igpmanager.com/play/content/misc/igp/image/dm.gif nation:FI]
DriverInitMessage[driverId:12527 teamId:4287 gridPosition:6 name:V Aalto carNumber:24 img:http://igpmanager.com/play/content/misc/igp/image/dm.gif nation:FI]
DriverInitMessage[driverId:14276 teamId:3465 gridPosition:9 name:R White carNumber:1 img:http://igpmanager.com/play/content/misc/igp/image/dm.gif nation:GB]
DriverInitMessage[driverId:22110 teamId:652 gridPosition:1 name:M Jansen carNumber:3 img:http://igpmanager.com/play/content/misc/igp/image/dm.gif nation:NL]
DriverInitMessage[driverId:22860 teamId:2296 gridPosition:3 name:E Aasen carNumber:5 img:http://igpmanager.com/play/content/misc/igp/image/df.gif nation:NO]
DriverModeMessage[driverId:1418 drivingMode:8]
DriverModeMessage[driverId:6450 drivingMode:8]
DriverModeMessage[driverId:7226 drivingMode:8]
DriverModeMessage[driverId:7372 drivingMode:8]
DriverModeMessage[driverId:12518 drivingMode:8]
DriverModeMessage[driverId:12527 drivingMode:8]
DriverModeMessage[driverId:14276 drivingMode:8]
DriverModeMessage[driverId:22110 drivingMode:8]
DriverModeMessage[driverId:22860 drivingMode:8]
MessageCarPosition[driverId:1418 position:7 time:597.9022505283356]
MessageCarPosition[driverId:6450 position:2 time:597.9017255306244]
MessageCarPosition[driverId:7226 position:8 time:597.9025535583496]
MessageCarPosition[driverId:7372 position:4 time:597.902102470398]
MessageCarPosition[driverId:12518 position:5 time:597.9027194976807]
MessageCarPosition[driverId:12527 position:6 time:597.9029145240784]
MessageCarPosition[driverId:14276 position:9 time:597.9023945331573]
MessageCarPosition[driverId:22110 position:1 time:597.9015336036682]
MessageCarPosition[driverId:22860 position:3 time:597.9019355773926]
TyreCompound[driverId:1418 compound:2]
TyreCompound[driverId:6450 compound:2]
TyreCompound[driverId:7226 compound:2]
TyreCompound[driverId:7372 compound:2]
TyreCompound[driverId:12518 compound:2]
TyreCompound[driverId:12527 compound:2]
TyreCompound[driverId:14276 compound:2]
TyreCompound[driverId:22110 compound:1]
TyreCompound[driverId:22860 compound:2]
ManagerJoin[id:3392 name:Jason Lee teamId:2955]
[Note] No team for connecting manager.
[Note] Setting connecting manager color to gray.
Downloading track image...
CacheEntry[http://www.igpmanager.com/2d/map/brazil.jpg]: updateAvailable=true,lastModified=Sat Mar 05 13:28:04 NZDT 2011,length=701564



Although it no longer says connecting.. connected.. timed out etc anymore, but still no picture.

Hmm nope, have just tried multiple browsers. Java is no longer reporting errors but I still have no picture in 2D.. Just connecting. 

Downloading track image...
CacheEntry[http://www.igpmanager.com/2d/map/brazil.jpg]: updateAvailable=true,lastModified=Sat Mar 05 13:28:04 NZDT 2011,length=701564


This is the last thing Java reports when I use 2D. When I open live timing it reports everything, chat messages and updates and all.

I am guessing that you have a corrupt cached copy of the track image (just a guess).  So could you do this to clear your Java cache:

The exact instructions here depend on your operating system, but assuming you're on something like Windows 7, could you do this:

Click Start -> Control Panel -> Java -> General -> Temporary Internet Files -> Settings... -> Delete Files... -> OK.

2D is loading for me right now but all the cars are stationary. Is that because you have paused the races?