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Forums > Archive > 2011-2016

Interruption to the service

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Maiquel Chumajer medal 5000
11 years 89 days ago
Best option for formula cux is to reset turkish GP (it didn't start) and returning to sunday's 14.00h situation. Some managers have waste a lot of money for the race (copying design of other managers or in assembly for example) ans this have been implemented without a race.
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Beta Malz medal 5000
11 years 89 days ago
Could you please start our race at champions league. Thanks
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Simon Bailey medal 5000
11 years 89 days ago
Will this be fixed by tonight? We have a race at 21:00 GMT
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Beta Malz medal 5000
11 years 89 days ago
It doesn't seem so. Races from yesterday are still waiting to be started apparently. There are no devs connected at the moment..
This is bloody annoying and we don't know how and when it will be started again.
I believe we've lost our setups for the race as the weather changes etc. Crappy situation again, but I must like that apparently. 
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Shaun Grant medal 5000
11 years 89 days ago
Hope it will be fixed for 16:00 gmt

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Bradley Vanian medal 5000
11 years 89 days ago
http://igpmanager.com/play/?url=league-info/2659#tab1 Great. So now we have to wait another 1 whole week for our race.......
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Corey Wharton medal 5000
11 years 89 days ago
http://igpmanager.com/play/?url=race-launch/261934 (League of the Americas) would also more than likely like a reset if at all possible so that we can finish our season :)
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I T medal 5000
11 years 89 days ago
"Bradley
http://igpmanager.com/play/?url=league-info/2659#tab1Great. So now we have to wait another 1 whole week for our race.......

...I know the feeling Bradley, same happened to me last night with my weekly race, and today when i checked it still shows that the race is live...
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Brett Wilson medal 5000
11 years 89 days ago (edited 11 years 89 days ago)
Hi All 

We did not get a qualifying session and our race did not start... http://igpmanager.com/play/?url=race-launch/267293 our Host inst available either at present and not sure we will be able to reach him for a few weeks too. What can we do to get the race run in our next time slot which is Wed. Id like to add this was our first race to the new season.
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Jack Basford medal 5091 CEO & CTO
11 years 89 days ago
The whole team is working on this right now. I don't think any apology could make up for this amount of downtime in the service, we just have to fix it and we'll be giving everyone affected reward points.

I will update you when I have further news.
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Brett Wilson medal 5000
11 years 89 days ago
All good these things happen Jack hope you guys get on top of it soon. Thanks for the update
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Lachlan Hamilton medal 5000
11 years 89 days ago
Australia F1 was affected, please reset it.
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Anthony Barr medal 5000
11 years 89 days ago
I thought I'd post my league race not working:
http://igpmanager.com/play/?url=race-launch/270517

I'm not complaining but just wanted to make sure it was done on the mop-up exercise.
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Chris Louth medal 5000
11 years 89 days ago (edited 11 years 89 days ago)
For the record, i'd like a reset for my league race for Abu Dhabi (i'm host.)

http://igpmanager.com/play/?url=league-info/424
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José Nunes medal 5000
11 years 89 days ago
Stil on Australia - Live on main page. Its possible reset that please.


http://igpmanager.com/play/?url=league-info/1994
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Chris Louth medal 5000
11 years 89 days ago
For the record, i'd like a reset for my league race for Abu Dhabi (i'm host.)

http://igpmanager.com/play/?url=league-info/424
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Jack Basford medal 5091 CEO & CTO
11 years 89 days ago (edited 11 years 89 days ago)
All leagues that experienced issues in the last 16 hours have been postponed and had their preparation reset.

There was a lot of automation used in the process of resetting such a quantity of data, so if there is anything unusual please let us know and we will investigate.

Note: We will not be restoring setups & strategies or qualifying results for any races from yesterday that had them. Our priority is to get the service running like clockwork again rather than handling individual requests or catering for preferences at this stage.
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Bradley Vanian medal 5000
11 years 89 days ago
Can't we have money back that we lost for fitting parts?

We have fitted parts that we aren't going to use until next race. It seems absolutely stupid that I have lost 600,000 for no reason
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Jack Basford medal 5091 CEO & CTO
11 years 89 days ago
That's a valid point. When I run the operation to give out reward points I'll see what I can do about returning the preparation money. This should happen later today.
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Beta Malz medal 5000
11 years 89 days ago
"Jack
All leagues that experienced issues in the last 16 hours have been postponed and had their preparation reset.

Is it possible to know when ?
Note: We will not be restoring setups & strategies or qualifying results for any races from yesterday that had them. Our priority is to get the service running like clockwork again rather than handling individual requests or catering for preferences at this stage.

This means I made my setup for rain as it was raining at the normal time of race and it's no more raining when it is actually going to start  that I'm screwed?
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