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Interruption to the service

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Maiquel Chumajer
11 years 105 days ago

Best option for formula cux is to reset turkish GP (it didn't start) and returning to sunday's 14.00h situation. Some managers have waste a lot of money for the race (copying design of other managers or in assembly for example) ans this have been implemented without a race.

Beta Malz
11 years 105 days ago

Could you please start our race at champions league. Thanks

Simon Bailey
11 years 105 days ago

Will this be fixed by tonight? We have a race at 21:00 GMT

Beta Malz
11 years 105 days ago

It doesn't seem so. Races from yesterday are still waiting to be started apparently. There are no devs connected at the moment..
This is bloody annoying and we don't know how and when it will be started again.
I believe we've lost our setups for the race as the weather changes etc. Crappy situation again, but I must like that apparently.

Shaun Grant
11 years 105 days ago

Hope it will be fixed for 16:00 gmt

Bradley Vanian
11 years 104 days ago

http://igpmanager.com/play/?url=league-info/2659#tab1 Great. So now we have to wait another 1 whole week for our race.......

Corey Wharton
11 years 104 days ago

http://igpmanager.com/play/?url=race-launch/261934 (League of the Americas) would also more than likely like a reset if at all possible so that we can finish our season :)

I T
11 years 104 days ago

"Bradley

http://igpmanager.com/play/?url=league-info/2659#tab1Great. So now we have to wait another 1 whole week for our race.......

...I know the feeling Bradley, same happened to me last night with my weekly race, and today when i checked it still shows that the race is live...

Brett Wilson
11 years 104 days ago (edited 11 years 104 days ago)

Hi All

We did not get a qualifying session and our race did not start... http://igpmanager.com/play/?url=race-launch/267293 our Host inst available either at present and not sure we will be able to reach him for a few weeks too. What can we do to get the race run in our next time slot which is Wed. Id like to add this was our first race to the new season.

CEO & CTO
11 years 104 days ago

The whole team is working on this right now. I don't think any apology could make up for this amount of downtime in the service, we just have to fix it and we'll be giving everyone affected reward points.

I will update you when I have further news.

Brett Wilson
11 years 104 days ago

All good these things happen Jack hope you guys get on top of it soon. Thanks for the update

Lachlan Hamilton
11 years 104 days ago

Australia F1 was affected, please reset it.

Anthony Barr
11 years 104 days ago

I thought I'd post my league race not working:
http://igpmanager.com/play/?url=race-launch/270517

I'm not complaining but just wanted to make sure it was done on the mop-up exercise.

Chris Louth
11 years 104 days ago (edited 11 years 104 days ago)

For the record, i'd like a reset for my league race for Abu Dhabi (i'm host.)

http://igpmanager.com/play/?url=league-info/424

José Nunes
11 years 104 days ago

Stil on Australia - Live on main page. Its possible reset that please.

http://igpmanager.com/play/?url=league-info/1994

Chris Louth
11 years 104 days ago

For the record, i'd like a reset for my league race for Abu Dhabi (i'm host.)

http://igpmanager.com/play/?url=league-info/424

CEO & CTO
11 years 104 days ago (edited 11 years 104 days ago)

All leagues that experienced issues in the last 16 hours have been postponed and had their preparation reset.

There was a lot of automation used in the process of resetting such a quantity of data, so if there is anything unusual please let us know and we will investigate.

Note: We will not be restoring setups & strategies or qualifying results for any races from yesterday that had them. Our priority is to get the service running like clockwork again rather than handling individual requests or catering for preferences at this stage.

Bradley Vanian
11 years 104 days ago

Can't we have money back that we lost for fitting parts?

We have fitted parts that we aren't going to use until next race. It seems absolutely stupid that I have lost 600,000 for no reason

CEO & CTO
11 years 104 days ago

That's a valid point. When I run the operation to give out reward points I'll see what I can do about returning the preparation money. This should happen later today.

Beta Malz
11 years 104 days ago

"Jack

All leagues that experienced issues in the last 16 hours have been postponed and had their preparation reset.

Is it possible to know when ?

Note: We will not be restoring setups & strategies or qualifying results for any races from yesterday that had them. Our priority is to get the service running like clockwork again rather than handling individual requests or catering for preferences at this stage.

This means I made my setup for rain as it was raining at the normal time of race and it's no more raining when it is actually going to start that I'm screwed?

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