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Interruption to the service

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medal 5000
11 years 104 days ago
Good to see that things are working again. Thanks :)
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medal 6098 CEO & CTO
11 years 104 days ago
"Beta

"Jack
All leagues that experienced issues in the last 16 hours have been postponed and had their preparation reset.

Is it possible to know when ?

It's already done, so the race has been rescheduled and will be counting down to the new date on your home page.

"Beta

Note: We will not be restoring setups & strategies or qualifying results for any races from yesterday that had them. Our priority is to get the service running like clockwork again rather than handling individual requests or catering for preferences at this stage.

This means I made my setup for rain as it was raining at the normal time of race and it's no more raining when it is actually going to start  that I'm screwed ?

No, it means the opposite. You get to do the preparation again for the new conditions. The old preparation has been erased and will not be restored, partly for that reason (which is what I was trying to say).
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medal 5000
11 years 104 days ago
Cheers
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medal 5000
11 years 104 days ago
My strategies and setup was the same, not complaining just an observation.
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medal 5000
11 years 104 days ago
Jack Basford,  hi...a suggestion: could you post news about the issue in the iGP manager news tab. some ppl are lost. and could be usefull to avoid to reach here without solutions, and find a official answer of comunication... thanks.
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medal 5000
11 years 104 days ago
"Josh
My strategies and setup was the same, not complaining just an observation.

It's probably a matter of when the system was backed up to. If you had already saved your setups/strategy prior to that point, then they would still be there. It did reset your practice laps though, so if the weather has changed since the race was supposed to start, you have the opportunity to make adjustments as if you were starting from scratch. I expect that is the case for everyone who was impacted.
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medal 5000
11 years 104 days ago
Now That we Are Talking about the game Can I Request Some Updates?

New Tracks - India, And Korea And The exclusion of Europe And Turkey
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medal 5000
11 years 104 days ago
Benjamin, the entire team is doing everything they can to restore the service at this time.

May I respectfully suggest you post suggestions in the suggestions part of the forum
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medal 5000
11 years 104 days ago
It's great to see that everything is fine. My whole respect for the iGP developers, because their patience and dedication is what makes of this one of the best MMO F1 games out there on the Internet. Cheers! :D
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medal 5000
11 years 104 days ago
May I also thank you for the many positive comments here.

We really do understand how frustrating this is, particularly for those of you who only race once or twice per week. In addition to dealing with this outage, work continues as quickly as possible to address the instability of the simulator.
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medal 6098 CEO & CTO
11 years 104 days ago
Everyone in an affected league has had their preparation / refitting budget returned and a complimentary 100 Reward Points deposited in their account.

As Edwin has said, we understand how frustrating this is for you and hope this goes some way to making up for any inconvenience the interruptions may have caused.
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medal 5000
11 years 104 days ago
What do reward points do
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medal 6098 CEO & CTO
11 years 104 days ago
"Shaun
What do reward points do

Full details are listed on the Rewards page:
http://igpmanager.com/play/?url=manager-rewards

This can be opened via the Account > Rewards menu link in the top right of any page. There are lots of ways to earn them, see the Help & Guidelines tab for more info.
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medal 5000
11 years 104 days ago
"Enzo
Hi,

Can the International GP Championship be re-started / re-set as didnt run, no quali results etc due to the site problem.

Thanks

http://igpmanager.com/play/?url=race-launch/265697


it says that the race will start today at 22:00 CEST
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medal 5000
11 years 104 days ago
thanx for the 20 set up runs!! finally both cars 100% "feels good"!!!! and for the fast recovery of the site of course!! good job!! :)
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medal 5000
11 years 104 days ago
So you re run belgium, we have to re run it, first off the qualifying is the same as yesterday, so a waste of even looking using my eyes, and then the result is also the same from yesterday, i finished 7th, didnt get the pts, cos i finished 11th yesterday, so please explain the point of any of what happened, a waste of an hour of my time for a result from yesterday to stand.

Sort it out.

http://igpmanager.com/play/?url=league-info/149#tab3
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medal 5000
11 years 104 days ago
Same story over at BRL.. Yesterday I didn't refit parts. Today I refit the parts but that didn't matter because it just used yesterday's settings and setup
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medal 5000
11 years 104 days ago
"Andrew
So you re run belgium, we have to re run it, first off the qualifying is the same as yesterday, so a waste of even looking using my eyes, and then the result is also the same from yesterday, i finished 7th, didnt get the pts, cos i finished 11th yesterday, so please explain the point of any of what happened, a waste of an hour of my time for a result from yesterday to stand.



Sort it out.



http://igpmanager.com/play/?url=league-info/149#tab3

Andrew, I have to be honest, I don't understand what you are saying your post. I think you are saying that you are frustrated about having an 11th place finish the second time the race was run, versus a 7th place finish the first time and that you would like to know why the race had to be re-run.

Also, when you said "Sort it out" were you referring to the race results, or the service interruption in general?

I just want to make sure I'm clear on this.

Finally, for future reference, I debated deleting your post for a solid 5 minutes. You can be angry or frustrated and still communicate in a way that is respectful. You might find people are more willing and eager to help you.
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medal 5000
11 years 104 days ago
The first time i run the race, i qualified in 20th and finished in 11th. The race then crashed.

I then logged the next day, tweaked my setup, qualified in 15th, the system starts me in 20th.

I then with my tweaks finish in 7th, only to have the system finish me in 11th.

So nothing of what happened today mattered, it just took what happened sunday, wasted mine, and im guessing alot of everyones time.
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medal 5000
11 years 104 days ago
Andrew, sorry that you have encountered further problems today. There were a lot of races to be reset & there has obviously been an error in doing so with your race.

Please accept my apologies for having wasted your time.
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