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Service interruption & slow loading times

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medal 5000
7 years 66 days ago
Is the server down again I can't watch the race.
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medal 5000
7 years 66 days ago
E' molto difficile assistere ad una propria gara live...il server non carica la gara, se la carica ci sono molti bug.
Aspetto notizie
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medal 5000
7 years 66 days ago
The 20.00 race I can't watch.
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medal 5000
7 years 66 days ago
there's some big problem i see. But i really want to know results my singapore iGP i had great setup and strategy :)
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medal 5549 CEO & CTO
7 years 66 days ago
Mateusz, I have started your race now. The rest will be skipped.
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medal 5000
7 years 66 days ago
My race doesn't end and we can't join it what's the problem pls https://igpmanager.com/app/p=league&id=37788
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medal 5000
7 years 66 days ago
Jack will I be able to watch the 20.00 Brazilian race.
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medal 5549 CEO & CTO
7 years 66 days ago
Upcoming races should be fine. It was a big portion of the races from 17:00 - 18:00 GMT that were hit by this server outage. Many still ran fine on other servers during that time, but any on that particular server from that time frame are now being skipped and the managers are being compensated with extra Tokens.
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medal 5000
7 years 66 days ago
Yeah but there are no results for the last race
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medal 5000
7 years 66 days ago
The 20.00 Brazilian race I'm trying to connect to is saying it can't connect and to reload will this be the same tomorrow.
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medal 5000
7 years 66 days ago
My race has to start at 8 but this doesn’t work. I can’t look at the race.
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medal 5549 CEO & CTO
7 years 66 days ago
It's hard to know what timezone you guys are talking about, but I think you're all referring to races that were just skipped in the last 5 minutes. Looking at your profile those races fall within the timeframe given, and so I'm pretty sure you've just had those races skipped. There won't be any results for these races as they didn't finish before the server went offline. That's why we're sending out Tokens to compensate you and you should have received an apology in your inbox.

For the rest of the evening we've put some new servers into the service, and the one which was faulty earlier has been taken out of action so that it can't cause any further problems. We will be looking at the server logs to see what went wrong. Thanks for your patience and understanding.
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medal 5000
7 years 66 days ago
It's 8.23 pm UK time here I've now got a red lock next to go to race.
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medal 5000
7 years 66 days ago
Just hope it's back on tomorrow cos it's a great game and app to play.
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medal 5000
7 years 66 days ago
todaty is loading really slow... hard driver is working like a maniac... my window wont even close because race is loading :/

is it just me?
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medal 5009
7 years 66 days ago
hello at 20:00 gmt +1 my league no loaded race and no result in the first category https://igpmanager.com/app/d=result&id=6445878&tab=race
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medal 5404
7 years 66 days ago
dan
todaty is loading really slow... hard driver is working like a maniac... my window wont even close because race is loading :/

is it just me?


Is your hard drive at 100% activity in Task Manager? Sounds like something on your end.
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medal 5000
7 years 66 days ago
Our race was started (I don't know exactly when) and somewhere I was able to join in just after some laps gone. Doesn't count big for me, just wanted to let you know the shortest way - if it is needed at all -. Sorry for starting this avalanche, as it is not a bug report area, and thank you for the quick fix and response, Jack.
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medal 5404
7 years 66 days ago
If there is anybody still stuck in Go To Race mode at this time please comment immediately.
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medal 5000
7 years 66 days ago
My league is still stuck - https://igpmanager.com/app/p=league&id=4982&tab=rookie
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