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Mustrum Ridcully
9 years 351 days ago

"Jack

"Mustrum

Well, if lag manifest only as a car going back and forward then it wasn't lag. The viewer gets slower as more laps pass, usually after 2/3 of the race, but it happens always. When it happens i just close the viewer and open it again, that fixes it.

That's good news in terms of the update, not so good for your experience. But I can confirm that's a Java/viewer issue. We want to rebuild the viewers on another platform altogether (HTML5 most likely) as soon as we can, but our hands are tied with other work at the moment. If there are any HTML5 canvas developers reading this - get in touch! We would love any help we can get.

Which version of Java are you using? Also, is there a lot of chat in your races? I've heard in the past that lots of ongoing chat can potentially cause the viewer to freeze after a few minutes, although it's rare.

I use java 1.7 as suggested, but it also happens with 1.8. And yes, we have a lot of chat in races, and usually all of us experience this issue (sometimes someone havent it, but almost everyone restart the viewer at 2/3 of the race)

CEO & CTO
9 years 351 days ago

This is obviously a strange suggestion, but would you be able to get everyone to not talk in the race tonight to test this theory? E.g. all agree on 10-15mins of no talking from a certain point and see if it improves the situation.

If it does, then we obviously know what the problem is, which will make it much easier for us to look in to. Perhaps it's even something we can address before rebuilding the viewers completely, with a hotfix/patch.

Mustrum Ridcully
9 years 351 days ago

"Jack

This is obviously a strange suggestion, but would you be able to get everyone to not talk in the race tonight to test this theory? E.g. all agree on 10-15mins of no talking from a certain point and see if it improves the situation.

If it does, then we obviously know what the problem is, which will make it much easier for us to look in to. Perhaps it's even something we can address before rebuilding the viewers completely, with a hotfix/patch.

Ok, we'll try it, but it will be difficult not to talk the whole race hahaha

Master Greybeard
9 years 351 days ago

Jack, I haven't been affected by the issues this time, but I wanted to say something. I am in an unrelated industry, that provides service repairs to customers. Not very many times has anyone been as open and honest when issues arise as you have been. I truly appreciate that you keep us informed so effectively while dealing with issues. Thank you.

Karl Bradshaw
9 years 351 days ago

We have a problem with our qualy not running again Jack

jordan scavo
9 years 351 days ago

Yeah, same problem as before: "qualifying results not found."

CEO & CTO
9 years 351 days ago

I see, I think your race is one of the ones which broke the other night? It's probably still from then. I'm working on it.

Tom Dolan
9 years 351 days ago

Hi Jack, for Karl and Jordan Elite division only, Pro and Rookie races are running. qual results not found error. http://igpmanager.com/play/?url=league-info/3793

Thanks

Karl Bradshaw
9 years 351 days ago

Oh i didnt realise is was isolated to our tier only

Tom Dolan
9 years 351 days ago

yeah Karl, I spectate with another account and I can watch the Rookie and Pro races, they are fine.

CEO & CTO
9 years 351 days ago

This is a perfect example of the new system in action. Your race is the only race that went offline. All other races in iGP are running just fine. :) Very different from in the past where the entire service would go offline.

I'm currently manually running qualifying for your race. It will start shortly.

Karl Bradshaw
9 years 351 days ago

Thanks Jack

jordan scavo
9 years 351 days ago

Thanks Jack.

Deco Lezzer
9 years 351 days ago

Arent we the lucky ones huh!? anyways thanks for the quick fix

CEO & CTO
9 years 351 days ago

The race is online.

Brian Gimber
9 years 351 days ago

Keep up the good work Jack, you will get there!

Sly Pig
9 years 351 days ago

AOR league races ran without issues today (other than the sluggish JAVA connecting to the race for some)

Mustrum Ridcully
9 years 351 days ago (edited 9 years 351 days ago)

"Jack

This is obviously a strange suggestion, but would you be able to get everyone to not talk in the race tonight to test this theory? E.g. all agree on 10-15mins of no talking from a certain point and see if it improves the situation.

If it does, then we obviously know what the problem is, which will make it much easier for us to look in to. Perhaps it's even something we can address before rebuilding the viewers completely, with a hotfix/patch.

Test done

No chat = No slow viewer!

CEO & CTO
9 years 351 days ago

"Mustrum

Test done
No chat = No slow viewer!

Very interesting. At least that gives us a lead and thanks for confirming it.

Gustavo Heiden
9 years 350 days ago

I had my live time affected even with no chat...

I went to refresh the page like always after 50% race

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