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Unscheduled Maintenance (2017-07-26)

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medal 5000
6 years 285 days ago
Race freeze (id=2995603) on lap 7...pls help!
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medal 5000
6 years 285 days ago
Game still not working also tels me go race since it bugged out last night 4 laps before the race ended.
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medal 5000
6 years 285 days ago
Jack
Our sincere apologies for this unplanned maintenance window, but it was absolutely necessary. The game had been becoming progressively slower each night and we have been logging and investigating the issue. Tonight we identified an underlying cause and rather than let things continue, we opted to immediately intervene and take action on what we had identified.

If you have had any issues that need admin assistance, please post here and we will be happy to help.

UPDATE: In attempting to upgrade relevant services we discovered a previously unknown "cap" our server provider enforces that needs to be lifted before we can perform all of the upgrades we believe are necessary to address the situation. We will schedule a regular maintenance window for that another day. Basically, they've tied our hands tonight and only allowed us to half-fix it. We're on to them immediately with critical support tickets to raise the cap.

UPDATE 2: During the second maintenance window we were able to perform all the upgrades we wanted. However, taking everything down in the middle of running will have caused more problems as well, so we expect a long night and morning tomorrow resolving your issues. We will provide support and be happy to postpone any affected leagues.

UPDATE 3 (08:20 GMT): We are now in the process of postponing all races from yesterday that were affected by the issues. Your league should return to normal in the next couple of hours. If you have had any other urgent issues, please post them here and we will investigate each case and try to help.


Hi
My league is still saying race now
All is blocked
Waiting for a fix
Thanks
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medal 5000
6 years 285 days ago
Before maintenance, i'm updating my simulator and to finish it were missing 1 days and 9 hours. Now 1 days and 23 hours. Why?
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medal 5000
6 years 285 days ago
Our league (id. 5840) is frozen as well.
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medal 5000
6 years 285 days ago
The last race still going on since 10 hours.
All activity with cars and pilot are locked.
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medal 5000
6 years 285 days ago
Stil not working https://igpmanager.com/app/p=league&id=16509&tab=rookie
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medal 5000
6 years 285 days ago
Stilo stuck in Go to Race
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medal 5000
6 years 285 days ago
"UPDATE 3 (08:20 GMT): We are now in the process of postponing all affected races (this will fix the "Go to race" issue). Your league should return to normal in the next couple of hours. If you have had any other urgent issues, please post them here and we will investigate each case and try to help."

keep calm players....he put this post 2 minutes later....we wait 2 hours and we check
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medal 5000
6 years 285 days ago
Yesterday's race did not start at all. It still seems that the race is running when it comes to watching the race and says the race is over. And does not show the same thing as watching the yoimivan games, says the race over
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medal 5073 CEO & CTO
6 years 285 days ago
All of the "go to race" statuses are being resolved now. It should be resolved in up to 2 hours depending on your league. Many are being fixed this instant.

We have to process tens of thousands of leagues and we are issuing everybody a personalised apology and Tokens. It takes a little while, but we're getting there. Thanks for your patience.
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medal 5000
6 years 285 days ago
Thanks for the update
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medal 5000
6 years 285 days ago
My pilots were 1st and 2nd in the last curve at 35/35 lap. So... I hope I won the race when the issue will be solved.
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medal 5000
6 years 285 days ago
Thanks Jack for all the work you are doing to resolve the issues, I can't imagine how hard it is.
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medal 5000
6 years 285 days ago
I can't practice and setup cars and said: the race is in process...
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medal 5000
6 years 285 days ago
Nigel
Race delayed by 10 mins but locked out for those 10 mins so cannot setup car.. tried getting on from half past 7 gmt to setup


Hello,
After the maintanance my account Is out offerte order. Theresa Always Is "Go ti the race" but it's notizie possibile to see the race because tell me "the race Is end". How Can i do?!
Thanks
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medal 5000
6 years 285 days ago
Hi Jack! Love the game, and congratulations on all the new players!
I have a question too, asked it on Twitter yesterday eve, but got no reply there. Already assumed you and the team must be very busy resolving the issues.

I was watching and managing my race when the maintenance started, i.a.w, the race crashed/stopped... I was in a 1-2 position with a massive lead over nr. 3, with 12 laps to go it was just waiting for a sure victory...
What will happen with that race? Is it being reset? Would be really disappointing to see that go out of the window.. :(
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medal 5000
6 years 285 days ago
La corsa è finita ieri sera ma non mi escono i risultati e rimane la scritta gara in corso ma una volta che schiaccio sopra dice che la gara è finita
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medal 5000
6 years 285 days ago
I Lost all' my upgrade....It s not right.
Please governo me back all' my upgrade
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medal 5000
6 years 285 days ago
Jesus
My pilots were 1st and 2nd in the last curve at 35/35 lap. So... I hope I won the race when the issue will be solved.


Hehe me too. 1st and 2nd 3 laps to the end. My advantage before 3rd postition was about 5 minutes. Yes , 5 minutes. Because heavy wet conditions and i was with wet tires and all others with inters.
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