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medal 5193 CEO & CTO
11 years 14 days ago
By default the races have continued from where they left off. There is no need to restart or postpone for a small delay.

"Paul
Any chance our race can be restarted please?

Race ID?
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medal 5000
11 years 14 days ago
http://igpmanager.com/play/?url=race-launch/293380

it's just that the weather has messed up while it was restarting and adversely affected the race.
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medal 5000
11 years 14 days ago
conditions changed to bone dry from full wet for two laps after the sim came back. Has meant that positions changed from what they were with little control from our side of things.
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medal 5193 CEO & CTO
11 years 14 days ago
No problem, I've taken care of that in the chat. Your race will start at 8 as requested.
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medal 5000
11 years 14 days ago
Thanks for sorting it out. Bummer of a weekend for you guys. Keep it up, you've built a top game.
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medal 5000
11 years 14 days ago
Thanks for explaining the reasons of this service interruption, now we can be sure this will not happen again anymore (like it did not happen again today) and be confident iGP is moving in the right direction. Keep up the good job
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medal 5000
11 years 14 days ago
ignore my request for a rerun it worked just missed first lap.
Hope you find the problem, such a great great game
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medal 5000
11 years 14 days ago

Does only the developer of IGP can solve server problems quickly?
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medal 5000
11 years 14 days ago
Once again please accept my apologies for the interruption to service today. The incidents this weekend are not related, but we will be meeting tomorrow morning to discuss what we can do to prevent them from ocurring again.

As always we appreciate your support & patience while we work to improve things.
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medal 5000
11 years 14 days ago
Thanks to Jack for sorting out a restart on our race. Had an epic fight for 2nd so was worth the restart.
Was a little laggy at times during the race but it ran and we finished the race.
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medal 5000
11 years 14 days ago
Plz i need 500k i lost it during yesterday
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medal 5000
11 years 14 days ago
"Jack
The service is back now. It might take a few moments to catch up with qualifying etc. Apologies for the delay.


When qualifying is delayed, what is the procedure in place if there's just a log jam of requests for server/game resources, rather than the simulator or the connection failing entirely? Basically, If my race is supposed to start at 1:00 PM and qualifying doesn't complete until 1:05, does the race start right when qualifying ends, or is there a waiting period of some sort?
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medal 5193 CEO & CTO
11 years 14 days ago
We are experiencing some issues again, and we are working on it.
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medal 5000
11 years 14 days ago
Again and Again and Again, I guess, this will never end ...
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medal 5000
11 years 14 days ago
the new di vo switch connects it to happen at the next race for the love of god
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medal 5000
11 years 14 days ago
Well thats my race ruined due to so called connection problems halfway though !
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medal 5000
11 years 14 days ago
Hi Jack, Andrew,

Can you reset the races for all tiers in our league http://igpmanager.com/play/?url=league-info/156

Thanks in advance and good luck solving these issues.

Regards,

Ethan
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medal 5193 CEO & CTO
11 years 14 days ago
We are going to restart the server that runs the simulator, then we will restore the services. This may take a few minutes.
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medal 5000
11 years 14 days ago
http://igpmanager.com/play/?url=race-result/305283/162356

Had a comfortable 2nd and 4th with a few laps to go..

The system went down with about 6&7 laps to go and then with 3or4.

When It came up I was in the lead (1st and 4th - momentum). The team in 1st and 3rd were 50 sec behind and another team who were coming 5/6 maybe 7th were 2 and 3.
The were no extra pits by any player.
When I looked at the race result. It showed that momentum was always well behind - which is not right.
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medal 5000
11 years 14 days ago
My race has stalled mid race !!!!!!!!!
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