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Free Parts Bug

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This thread is closed because it is solved.
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medal 5000
6 years 268 days ago
Hi guys,

The Free Parts option stop working. I couldn´t watch any video from the last 3 or 4 days. It´s like the Free Parts button doesn't work anymore.

Is it correct?

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medal 5145 CEO & CTO
6 years 268 days ago
What device and operating system is this on? Works fine for me.
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medal 5000
6 years 268 days ago
Jack
What device and operating system is this on? Works fine for me.


Android 6.0.1 - Sony Experia Z3.

I will try to reinstall the app, then.
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medal 5000
6 years 268 days ago
No... Didn't work again.
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medal 5000
6 years 266 days ago
Same issue for me. Not working for the past 2 weeks. I am able to watch one video per day, that too on very rare occasions.
The "free parts" button is active, but nothing happens if we click on it.
Android 6.0 - Lenovo K4 note vibe
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medal 6216
6 years 266 days ago
If anybody else is having this issue, please post here. We will need as much information to figure out what's the cause of the problem.
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medal 5000
6 years 265 days ago
It is just like Rajat told. Sometimes, rarely, the button works once, but normally nothing happens. I'm losing some points because I can't fix my car periodically anymore.
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medal 5000
6 years 264 days ago
Having the same at my phone.use to work til 4 days ago i was doing good dint need to use it every day now it worked onl 1 time minuts ago and my one car so lost 4 parts needed now tomorow ho knows.MLS Diamont Fingerprint.Plz try to fix im barely now + on money will go - on sponsors.It use to work wen i use't it for 4-7 times now its gone.other people in my league have the same isue at least 4
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medal 6216
6 years 264 days ago
Βαγγελης
Having the same at my phone.use to work til 4 days ago i was doing good dint need to use it every day now it worked onl 1 time minuts ago and my one car so lost 4 parts needed now tomorow ho knows.MLS Diamont Fingerprint.Plz try to fix im barely now + on money will go - on sponsors.It use to work wen i use't it for 4-7 times now its gone.other people in my league have the same isue at least 4


What model is your phone and what is the operating system version?
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medal 5000
6 years 264 days ago
The phone name is MLS Diamont Fingerprint and it uses android 5,1 lolipop.it use to work now it dosnt
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medal 5000
6 years 264 days ago
Everything ok here:
Xiaomi mi5s, android 6.0.1, latest app version
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medal 5000
6 years 263 days ago
reseted my phone and it worked.Thnx if you people did anything MLS Diamont Fingreprint
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medal 6216
6 years 263 days ago
Hi, you reset your phone or restarted your phone?
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medal 5000
6 years 262 days ago
There is no difference in restarting the cellphone here.
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medal 5000
6 years 262 days ago
Same problem for me, I have 2 phones and happens in both. LG G5 with Android 7 and Samsung S6 edge with Android 6. Basically, just 1 or 2 videos per week, and for the rest no action when click on free parts button.
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medal 4944
6 years 251 days ago
Hi guys, I have a problem with "free parts", the button is active, but nothing happens if we click on it.
Also you, have the same problem?
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medal 5000
6 years 244 days ago
I can play the vídeo too get Free parts... Display is blue but i touch and the vídeo not start.
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medal 6216
6 years 244 days ago
Merging 8647 into 8300.
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medal 5000
6 years 238 days ago
I often can't watch video, today I have watched two but I get the massege that igp can't validate request. HONOR CHE2 -L11. Android 4.4.2
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medal 5000
6 years 238 days ago
Same issue, cant validate the request. I have a Samsung S7 with Android 7.0.
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