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Community Issue Tracker

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medal 5458
3 days ago (Last edited by David Parker 4 hours ago)
I've tried to collate as many of the issues reported by the community, ignoring some that are already resolved.

This isn't endorsed by iGP, but I think it helps to track current issues for moderators and the community.

Mods can update/edit this post as they wish and I'll try to keep it up-to-date as much as I can too.

Since a few people have asked, Desktop App links are here:
https://igpmanager.com/forum-thread/62047

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Issues

Paid for boosts but didn't receive [Unresolved / Priority]
https://igpmanager.com/forum-thread/63365
https://igpmanager.com/forum-thread/63611
https://igpmanager.com/forum-thread/63678
https://igpmanager.com/forum-thread/63642
https://igpmanager.com/forum-thread/63698
Several users reporting that after purchasing boosts, they are not showing in their inventory. Marking as priority due to loss of customer funds for nothing.

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Gold Leagues not using custom calender [Unresolved / Priority]
https://igpmanager.com/forum-thread/63487
https://igpmanager.com/forum-thread/63643
After setting a custom calender and starting a new season, the league doesn't seem to use the schedule selected. Priority as this is a paid feature.

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League Structure [Ongoing, Active Discussion]
The current league structure is causing a lot of controversy, particularly amongst managers that have played for several years. Removing the ability to manage a league behind boosts, particularly length and frequency of races, is a removal of previously free settings. I think a lot of people have treated iGP as a casual game, which it no longer seems to be.

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Unable to join races [Unresolved]
https://igpmanager.com/forum-thread/63476
https://igpmanager.com/forum-thread/63438
https://igpmanager.com/forum-thread/63457
https://igpmanager.com/forum-thread/63411
https://igpmanager.com/forum-thread/63671
There are still several users reporting that they're unable to join races. If this is cache related, perhaps there should be an automatic reset of everybodies cache, because it isn't normal to ask users to do this manually.
For me personally, I now get stuck at 100% when it says Loading Track Resources for 3D, though 2D works.
Possible Solution: clear cache of app data (in settings). If still not working, browser can use Ctrl+F5. As a last resort, reinstalling the App may work.

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DRS not passing cars and even allowing other cars to pass [Unresolved]
https://igpmanager.com/forum-thread/63567
https://igpmanager.com/forum-thread/63570
I've noticed this too, sometimes with DRS open a car doesn't pass the car in front, it seems to get blocked - possibly something around driver skill checks? When blocked, the car slows and potentially allows other cars to catch and overtake them.

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Race camera gets stuck in glitched location [Partially resolved]
This can apparently be fixed by clearing cache, but I'm putting it as partially resolved; this should be an automatic cache clearance rather than relying on users.
Solution: clear cache of app data (in settings). If still not working, browser can use Ctrl+F5. As a last resort, reinstalling the App may work.

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Slow cornering [Unresolved / In Development]
Jack has mentioned that this is due to a technical limitation and that he will be working on it shortly.
Update: Jack says he has found a good solution to this which will be undergoing testing shortly.
Update2: Jack posted to say the update should be coming soon.
Update3: A fix for this is being rolled out around 23rd Dec.

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Backmarkers not getting out of the way [Unresolved]
Backmarkers are causing issues as they inconsistently affect the lead cars, especially on corners. Also, the cars that don't get setup or in as-of-yet updated legacy leagues with inactive managers, are incredibly slow.
https://igpmanager.com/forum-thread/63571

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DP's carry over to new season [Unresolved]
https://igpmanager.com/forum-thread/63692
https://igpmanager.com/forum-thread/63544 (Mentioned here by Balerion)
If you don't collect the Development Points in your Design facility before the end of the season, they carry over to the next season, giving you an unfair advantage. I assume this is unintentional.

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DRS failing to activate [Unresolved]
https://igpmanager.com/forum-thread/63600
Even when cars are within 1 second, both visually and in the timings, the DRS does not seem to activate sometimes.

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Timesheet / exported data not showing Pit Stops correctly [Unresolved]
https://igpmanager.com/forum-thread/63574
It appears as though the pit stop is recorded one lap later than it took place?

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Android App unable to join races [Unresolved / Needs Feedback]
https://igpmanager.com/forum-thread/63558
https://igpmanager.com/forum-thread/63534
Jack mentioned that a new version was being pushed to address this, but it needs feedback, can anyone confirm it's fixed?

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Setup changes when a practice lap is taking place get reverted [Unresolved]
During setup, if you start a practice lap then change your setup before it completes, the changes get reverted when it does. This can possibly be solved by disabling the setup buttons during a practice lap?

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Incorrect Race time assigned when joining new league [Unresolved]
When joining an iGP League and after selecting a time, the game gave me a completely different time spot. My suspicion is this is related to time zone differences, because it is exactly 8 hours different from my selection (this happened to me with a second account.)
Update: I saw a post by Jack stating this should be fixed, but unfortunately the issue still seems to happen.

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Unable to login via Facebook [Possibly resolved / Needs Confirmation]
https://igpmanager.com/forum-thread/63509
Update: should be fixed now, needs confirmation.

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Lagging in 2D [Unresolved]
https://igpmanager.com/forum-thread/63526
Some managers have reported the 2D view is lagging compared to 3D. This is likely a sync/desync issue.

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Research [Ongoing / Active Discussion]
https://igpmanager.com/forum-thread/63544
Research is currently 10% of the gap between yourself and the highest rival. Jack has stated that he is open to suggestion on how this should behave, because testers felt that the old system was too overpowered.

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Unable to hire new driver [Unconfirmed]
https://igpmanager.com/forum-thread/63432
When hiring a new driver, the tokens were removed but the driver didn't appear. This needs confirmation.

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Only Chief Designer's in Staff Transfer [Unconfirmed]
https://igpmanager.com/forum-thread/63431
Needs confirmation.

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Custom League images not showing [Possibly Fixed/Needs Feedback]
https://igpmanager.com/forum-thread_4/63342
Reportedly fixed.

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Clicking Managers names that have left your league does nothing [Unresolved]
https://igpmanager.com/forum-thread/63502
When it says 'x leaves the league', their name looks like a link but clicking it does nothing.

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Driver/Staff salary increasing massively [Unresolved / Needs Feedback]
https://igpmanager.com/forum-thread/63624
https://igpmanager.com/forum-thread/63563
https://igpmanager.com/forum-thread/63699
In the past, an advantage of training/hiring your own staff and drivers was a lower salary. Currently, when you offer a new contract to your home-grown people, their salaries jump to 'standard' levels as if you had hired them externally. Not sure if this is an intended feature?

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Experience Progress Bar on Home page [Unresolved]
https://igpmanager.com/forum-thread/63441
This doesn't seem to be showing correctly, it is not easy to see how much is left for the current level.

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Managers getting 200DP, or 0DP [Unresolved]
https://igpmanager.com/forum-thread/63564
https://igpmanager.com/forum-thread/63504
https://igpmanager.com/forum-thread/63662
All managers were issued 100DP as part of the update, however some mangers got 200 (myself included) and others say they got 0.

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No Sprint Payouts [Possibly Fixed?]
https://igpmanager.com/forum-thread_2/63305
It appears as though Sprint Races are not giving payouts.
Update: Jack said Sprint races should be fixed now.

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Driver Atrophy per race removed [Update]
https://igpmanager.com/forum-thread_1/63496#319003
Driver's will no longer lose a small amount in some stats after a race; this was an unintentional feature as it is being replaced by an end of season atrophy.
See Jack's post at the link.

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Wheel-to-Wheel Track observations [Ongoing / Help Needed]
Certain tracks play very well, others play very badly. I can only comment on the ones I've heard/seen so far:
Mexico, USA: Bad, cars seem to jump around a bit
Netherlands: Ok?
Abu Dhabi: Cars jump out of pitlane through the tunnel exit. https://igpmanager.com/forum-thread/63560

Race Results lap times do not add up to final race time [Unresolved, Needs Information]
https://igpmanager.com/forum-thread/63693

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Received 200 engines instead of DP's [Unresolved]
https://igpmanager.com/forum-thread/63658

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Rain animation not showing [Unresolved]
https://igpmanager.com/forum-thread/63688

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Fuel consumption rate [Unresolved, Active Discussion, Needs Research]
https://igpmanager.com/forum-thread/63559
Ongoing discussion in to possible odd behaviour in the fuel consumption rates during races.

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New manager unable to join races [Unresolved]
https://igpmanager.com/forum-thread/63663

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Races freeze when joining [Unresolved]
https://igpmanager.com/forum-thread/63552
Possibly related to the cache/data.

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Message when being made league co-host contains string replacers [Unresolved]
https://igpmanager.com/forum-thread/63551
Actual message: "Hi {{newCoHost}}, your friend {{host}} has made you a co-host of the league '{{league}}'. You can now help manage league settings."

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Able upgrade facilities beyond manager level [Unresolved]
https://igpmanager.com/forum-thread/63665

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Puchase VIP but nothing changed [Unresolved]
https://igpmanager.com/forum-thread/63721

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Unable to hire young drivers / staff [Unresolved]
https://igpmanager.com/forum-thread/63700

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Message saying not enough engines despite having enough [Unresolved]
https://igpmanager.com/forum-thread/63224

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Races not going ahead, but showing as finished with empty results [Partially Resolved]
https://igpmanager.com/forum-thread/63723
https://igpmanager.com/forum-thread/63659
https://igpmanager.com/forum-thread/63691
Jack posted that this should be fixed, but the empty races may need re-scheduling?

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Up/Down arrow, J and L keys not functioning correctly [Unresolved]
https://igpmanager.com/forum-thread/63637

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Rewards not being given after a race [Unresolved]
https://igpmanager.com/forum-thread/63630

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Cars resetting to 0 DP's at season start [Unresolved]
https://igpmanager.com/forum-thread/63362

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Escape no longer deselects cars during race [Unresolved]
https://igpmanager.com/forum-thread/63622

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Joining a second league will demote you [Unresolved]
https://igpmanager.com/forum-thread/63620
May be a non-issue in the sense that when the hosted leagues align themselves with the new structure there won't be any relegation, but managers affected should be promoted back.
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medal 5239
3 days ago
Commenting to push 
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medal 5458
3 days ago (Last edited by David Parker 4 hours ago)
Added DRS failing, inability to repair facitilities under construction, included Sprint fix.

Edit: adding fixed issues here now.



Lap times considerably quicker than others (+30s faster) & Far higher race speeds [Fixed]
https://igpmanager.com/forum-thread/63667
https://igpmanager.com/forum-thread/63683
https://igpmanager.com/forum-thread/63670
https://igpmanager.com/forum-thread/63676
This was caused by an accidental push to a live env for a fix Jack is working on, and was removed shortly after.

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Donut rewards broken [Fixed]
Donut shows an error when trying to receive the reward.
Fixed as of 18th Dec

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Getting logged out after races [Fixed]
https://igpmanager.com/forum-thread/63492
After races/driver customisation/car customisation, the user was logged out. This was fixed earlier.

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Driver names not displaying in Profile [Fixed]
https://igpmanager.com/forum-thread/63502
When clicking a manager's name to view their profile, the driver names are blank even though you can click them to take you to the driver page.
Update: seems ok now.
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DP amounts per race [Fixed]
Several users are reporting that they're not getting the correct DP amount that corresponds to their HQ Star level.
The Design Facility can also degrade, and needs to be clicked on and repaired, which will cost money. This was not clearly communicated with the update notes so many managers are not aware of this.
Update: there appears to be a bug where facilities can degenerate when they are being upgraded, which still seems to an issue despite Jack posting a fix. I am still seeing less DP each race, even though I'm upgrading my Design Facility.
Update: Fixed now, was related to being unable to repair facilities that are being upgraded.

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Can't Repair facilities under construction [Fixed]
https://igpmanager.com/forum-thread/63568

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VIP Members cannot join multiple leagues [Fixed/Priority]
https://igpmanager.com/forum-thread/63584
Marked as priority as a paid feature.

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Unable to assign co-hosts for leagues [Fixed]
https://igpmanager.com/forum-thread/63551
https://igpmanager.com/forum-thread/63494
It's not possible to assign co-hosts (my leagues host has tried too and failed).

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Sprint Races not counting towards number of races [Fixed]
https://igpmanager.com/forum-thread/63439
New players who register cannot join leagues as each Sprint race they take part in is not counting towards their number of races.
Update: This should be fixed now, but needs confirming.

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Can't postpone races [Fixed]
https://igpmanager.com/forum-thread/63722
https://igpmanager.com/forum-thread/63573
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medal 5241
3 days ago
Wow, nice job!!
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medal 5458
2 days ago
Added DP's possibly carrying over to new season (unconfirmed?), and some updates.
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medal 5027
2 days ago
I don't know if it's intentional, but the car setup reverts back if I change it while the car is doing a practice lap. The thing is, you can see immediately if the setup is wrong. And trying to readjust the value sometimes will make you do an extra lap or not save the setup you wanted.
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medal 5241
2 days ago
https://igpmanager.com/forum-thread/63363

Hey David, could you add the above bug to the list please? It’s regarding the top part of the Forum being cut off (at least on IOS).
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medal 5143 CEO & CTO
2 days ago
Hi Aldo, that should be fixed now. Thanks for this thread, I'll get through these when I can, but with Christmas near I'm spending more time with my family, as many of us are. Trying to squeeze in what I can between visits!
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medal 5458
2 days ago (Last edited by David Parker 2 days ago)
RoboTo
I don't know if it's intentional, but the car setup reverts back if I change it while the car is doing a practice lap. The thing is, you can see immediately if the setup is wrong. And trying to readjust the value sometimes will make you do an extra lap or not save the setup you wanted.


I’ll add this but it still needs a bug report.

I’ll skip yours Aldo since it seems fixed. Some minor issues I haven’t put on here (cosmetics mostly). I’ll try to round them up later, but on a train right now for a weekend away so probably be Monday.
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medal 5241
2 days ago

Jack
Hi Aldo, that should be fixed now. Thanks for this thread, I'll get through these when I can, but with Christmas near I'm spending more time with my family, as many of us are. Trying to squeeze in what I can between visits.



Thanks Jack, it’s much better now. It’s not completely fixed though. I still can’t see the whole close button and the forward/backwards buttons, but at least it’s way more manageable now than before.
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medal 5478
18 hours ago Translate
Bravo David! 
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medal 5458
4 hours ago
Updated, I was away for a couple days so quite a few.

I've moved fixes to my second post, but the links break when copying/pasting and I don't think it's necessary to put them back.

These are new:

- Race Results lap times do not add up to final race time
- Received 200 engines instead of DP's
- Rain animation not showing
- Fuel consumption rate in race vs practice
- New manager unable to join races
- Races freeze when joining
- Message when being made league co-host contains string replacers
- Able upgrade facilities beyond manager level
- Puchase VIP but nothing changed
- Unable to hire young drivers / staff
- Message saying not enough engines despite having enough
- Races not going ahead, but showing as completed (with empty results)
- Up/Down arrow, J and L keys not functioning correctly
- Rewards not being given after a race
- Cars resetting to 0 DP's at season start
- Escape no longer deselects cars during race
- Joining a second league will demote you

Already fixed:
- Lap times considerably quicker than others (+30s faster) & Far higher race speeds [Fixed]
- Can't postpone races [Fixed]
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medal 5047
4 hours ago Translate
DP's carry over to new season [Unresolved, Needs Confirmation] = I've confirmed it. A season in my league just ended, and I managed to collect 156 DP points, which I can use before the first race... and looking into the research, someone else did the same.

Incorrect Race time assigned when joining new league [Fixed] = It's not fixed... if I try to join a league at 6 PM, it joins me in one at 3 PM... because I live in a country with the UTC-3 time zone
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medal 5458
4 hours ago
Ok, I'll change those. Thanks Franco. The timezone issue probably needs a new bug created.
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