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M S medal 6381
6 years 216 days ago
Brilliant thanks for all your hard work and quick response in fixing the issue Jack and the dev team and also extra kudos for giving us the free tokens!
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Patrick Doolin medal 5000
6 years 216 days ago
Our race was postponed for 2 days. Yesterdays race is gonna be on friday. Is it normal? The next slot would be today.... can you help me?
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Wim van der Maarl medal 5000
6 years 216 days ago
Thanks for the hard work. Our race is postponed to sunday (Holland Heineken Cup), but the button Go to Race is still present. Could you take a look at that? Thanks in advance. 
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Jack Basford medal 5549 CEO & CTO
6 years 216 days ago
Patrick
Our race was postponed for 2 days. Yesterdays race is gonna be on friday. Is it normal? The next slot would be today.... can you help me?

That's fixed now.

If anyone else has this problem please let us know and we'll fix it. It looks like the process to postpone races may have run twice on some leagues, but it would be too much work to determine which ones, we'll just correct any that request it.

Wim 
Thanks for the hard work. Our race is postponed to sunday (Holland Heineken Cup), but the button Go to Race is still present. Could you take a look at that? Thanks in advance. 


If you are using the app, please try exiting it from the task manager view on your phone, then re-launching it. It may need to be completely restarted and currently storing the old "go to race" view in the open session of the app. When I emulate your account (simulate logging in as you) on web there is no go to race button, so I'm 99% sure that's what is going on.
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Klaas Vlieger medal 5000
6 years 216 days ago
Hello Jack, could you set the formule 1 league on racing tonight instead of tomorrow?
Thanx
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Simon Thornes medal 5000
6 years 216 days ago
International F1 League was postponed twice, next race should be on Friday.
Thanks Jack.
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Eric Boullier medal 5000
6 years 216 days ago (edited 6 years 216 days ago)
F1 Race GP

Race was not possible and "go to race" still on couple of hours now.

Can we postponed the race for tomorrow?
thanks
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Jack Brabham medal 5060
6 years 216 days ago
Not connecting to server. Last part of loading doesn't work
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Jop van Hest medal 5000
6 years 216 days ago
I am having the same issue as Jack, we are also in the same league. Multiple people in the league having the same problem. 
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Jack Basford medal 5549 CEO & CTO
6 years 215 days ago (edited 6 years 215 days ago)
What timing... This is unfortunately a totally separate issue with our hosting provider. Their datacenters are having failures today with servers going offline and one of our servers got hit.

We will restore races from 1pm GMT to run within a few minutes on another server. Earlier races will need to be postponed.

Update: We have now performed all necessary intervention to get the service running normally for those whose races were set to run on the affected server. Normal service is resumed.

Here is the message from our hosting provider:

datacenter
According to current knowledge, there was a power failure at 11:00 am in the DC7, DC10 + DC12. The consequences was a failure of the core networking equipment at the site, which led to a short-term outage of the entire network connectivity in Datacenter park location.

In the meantime, the power supply in the three affected data centers could be provisionally restored (without UPS protection).

The cause of the failure was a strong voltage reduction in the local power grid. Why it has caused a power failure despite our UPS backups, is still under investigation. Currently, the restoration of the secure operation has top priority.

Our technicians are in the process of determining how many servers need to be manually checked after the power interruption.


Also, I've just updated the schedule for 'International F1 League' and 'formule 1 league'. The races will happen tonight/tomorrow.
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Klaas Vlieger medal 5000
6 years 215 days ago
Thanx Jack, the race is on tonigt :)
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Marco Russo medal 5005
6 years 215 days ago
Great work Jack, same problem in this afternoon to 14,30. Do you Know this? 
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darren paxton medal 5000
6 years 215 days ago
Since the problems started I can't log on , still can't as I'm told log in through face book which I don't use or IGP log in but this doesn't seem to recognise my account for my current team and just lets me Stott a new team . HELP ... Darren (wacky racers)
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Baz Razz medal 5000
6 years 215 days ago
What the F**k is going off now. Despite the problems, race was run last night and completed. I have had to use new parts again and a new engine for tonights race which is repeated. It states the winner on the league and if he wins again tonight on the same race that means his name will be there twice. Does everyone get points for the both races.
I am rapidly losing respect for this game. Its becoming a joke.
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Matteo Capriotti medal 5000
6 years 215 days ago

Jack
Patrick
Our race was postponed for 2 days. Yesterdays race is gonna be on friday. Is it normal? The next slot would be today.... can you help me?

That's fixed now.

If anyone else has this problem please let us know and we'll fix it. It looks like the process to postpone races may have run twice on some leagues, but it would be too much work to determine which ones, we'll just correct any that request it.

Wim 
Thanks for the hard work. Our race is postponed to sunday (Holland Heineken Cup), but the button Go to Race is still present. Could you take a look at that? Thanks in advance. 


If you are using the app, please try exiting it from the task manager view on your phone, then re-launching it. It may need to be completely restarted and currently storing the old "go to race" view in the open session of the app. When I emulate your account (simulate logging in as you) on web there is no go to race button, so I'm 99% sure that's what is going on.


Hi, next race was postponed to friday instead of today, can you fix?

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Steve Macmillan medal 5000
6 years 215 days ago (edited 6 years 215 days ago)
So, those who had their races postponed and actually get to race a day later get compensated, which is a nice gesture...

Those who couldn't log on, and the races went ahead anyway and do not get the luxury of having the race postponed get nothing, and just have to accept it is not a good gesture...

Would it not have made sense to postpone and re-schedule all races that commenced during the problems, thus giving all Managers the same luxury of logging in to race ?



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Sopot Slide medal 5000
6 years 215 days ago
Why there is no race today, again?

some players received extra tokens for that second postpoing... me not
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michiko takahashi medal 5000
6 years 215 days ago
Hi Jack,

The race is not starting in our league BRL (20:00 BST start). The race is not locked and no "Go to race" button is shown.

Can you please look into this?

Thanks

Michiko 
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Mike K medal 5000
6 years 215 days ago
Dear devs,

We had our European GP run today at 1000 GMT.

Please ensure the race result gets fixed and posted. 

Now it says we are going to race it again tomorrow.

This is not on!!! Please fix it!
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Baz Razz medal 5000
6 years 215 days ago
Problems still logging in, missed part of the race so this is getting unplayable. So Iam deciding to give the game up.
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