Yet again unable to log onto race tonight when our race had been run fully last night. The results tonight have effected standings and there was nothing I could do until race half way through. Other managers have reported same problem to me. Is there any point carrying on running this league.
Jack Basford 5127 CEO & CTO 6 years 323 days ago (edited 6 years 323 days ago)
To be clear, if anything appears poorly handled about how one or two specific leagues were restored to normality, I can only ask that we're cut some slack on that front. When we have 2 guys trying to repair over 10,000 races, it's simply not an option to analyse each case in detail. Rather it has to be dealt with in bulk, with batch processing. This results in some outlier cases in which a less than ideal outcome occurs.
@Mike K - What happened to your league in Elite is a prime example of this. There will have been an issue with one or more tiers in your league (Pro and/or Rookie). Because it didn't run, and in order to keep the league in sync, the system automatically postponed all the tiers and removed the results for the one that did run. Adding to the confusion though, only the managers in the tier which was broken will have been notified.
In other words, the results were intentionally removed to repair the league, rather than it being a "glitch in the matrix". We may even be able to restore the results for you, but that will mean there is no race for you tomorrow instead. Would that be preferable?
Baz
Problems still logging in, missed part of the race so this is getting unplayable. So Iam deciding to give the game up.
Sorry to hear that. Can you describe the problem? What happened? Which device/OS and which login method (Facebook or iGP)? Can only help with more info.
Thanks. It's working fine for me now. What was happening earlier, was it timing out and failing to load? If you're unsure, that would look like this: the loading spinner would appear, animate for a bit then disappear and nothing would happen. Knowing if it looked like that or not would help to bring more clarity. Then we can start to debug it and look at solutions.
If it was something else, like an error message, please describe it. Same reason, once we know what was failing we can check for the underlying cause.
To be clear, if anything appears poorly handled about how one or two specific leagues were restored to normality, I can only ask that we're cut some slack on that front. When we have 2 guys trying to repair over 10,000 races, it's simply not an option to analyse each case in detail. Rather it has to be dealt with in bulk, with batch processing. This results in some outlier cases in which a less than ideal outcome occurs.
@Mike K - What happened to your league in Elite is a prime example of this. There will have been an issue with one or more tiers in your league (Pro and/or Rookie). Because it didn't run, and in order to keep the league in sync, the system automatically postponed all the tiers and removed the results for the one that did run. Adding to the confusion though, only the managers in the tier which was broken will have been notified.
In other words, the results were intentionally removed to repair the league, rather than it being a "glitch in the matrix". We may even be able to restore the results for you, but that will mean there is no race for you tomorrow instead. Would that be preferable?
Baz
Problems still logging in, missed part of the race so this is getting unplayable. So Iam deciding to give the game up.
Sorry to hear that. Can you describe the problem? What happened? Which device/OS and which login method (Facebook or iGP)? Can only help with more info.
I saw you restored the result. Thanks. Understood that the Rookie and/or Pro race will go ahead today and we don't race.
Thanks once again for the clarification and input at looking at our matter and league, it is appreciated.
CEO & CTO
