Solved

No pop up screens

As a precaution I've rolled back some code which was changed in recent updates in case it was related to this, but the only thing I can suggest is to clear cache. I can't see any reason this shouldn't work yet, and none of the developers are able to reproduce it.

We've tested:
iPad 3rd Gen
iPad 2017 Gen
Huawei Mate 10 Pro (Android 8)
Samsung S5 (running a custom Android 7 OS)
Sony Xperia Z (Android 4.4)

All of these devices are working normally, so we have to assume this is cache related. As of a recent update, we know for a fact that the app will not function if you have a cached merged.js file. Not only that, they would do so in precisely the ways being described. The descriptions could not be a better match for what would happen if you had a cached merged.js file from a few days ago or more.

It is such a perfect match that despite the reports I'm still confident that this is what the issue is most likely. In the cases where people have reported that the app does not launch however, I think it could be some functions that were changed recently. As I said at the start, they have now been rolled back as a precaution as well.

As a precaution I've rolled back some code which was changed in recent updates in case it was related to this, but the only thing I can suggest is to clear cache. I can't see any reason this shouldn't work yet, and none of the developers are able to reproduce it.

We've tested:
iPad 3rd Gen
iPad 2017 Gen
Huawei Mate 10 Pro (Android 8)
Samsung S5 (running a custom Android 7 OS)
Sony Xperia Z (Android 4.4)

All of these devices are working normally, so we have to assume this is cache related. As of a recent update, we know for a fact that the app will not function if you have a cached merged.js file. Not only that, they would do so in precisely the ways being described. The descriptions could not be a better match for what would happen if you had a cached merged.js file from a few days ago or more.

It is such a perfect match that despite the reports I'm still confident that this is what the issue is most likely. In the cases where people have reported that the app does not launch however, I think it could be some functions that were changed recently. As I said at the start, they have now been rolled back as a precaution as well.

Hi Russ, please try to end the app process in the background and restart your phone.

If you are on a computer, please delete the cache in your browser and try again.