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Problems With Post Race Processing / Research

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Jo Vermeulen
115 days ago

Red

Hi Jo

The silence from admins means they are hard at work on the issue in this case. From the little I can see they were still going at 2am last night.

I can't give any update on the progress though other than the fact that they are working on it.

For the maxed out cars, can you explain for me? Is it that the season restarted and the car stats didn't reset for everyone in the season end process? That would be a different problem to the majority of items in this thread.

Or did the season reset fine and then something else happened and all the cars reverted to maximum?

Has the league host made any sort of post requesting aid? This would usually be the expectation for a league wide issue.

@Zsombi Just to help your understanding the issue appears to be tied toi the server migration and is not linked to any app updates.

Our first race went just fine. For the second race I noticed that -all of the sudden- all the teams that were in the league the season before, had their old -maxed out- stats back. New and promoted teams were still at their old level. After the races I don’t get any research points either…

Red Craigie Super Mod
115 days ago

Jo

Our first race went just fine. For the second race I noticed that -all of the sudden- all the teams that were in the league the season before, had their old -maxed out- stats back. New and promoted teams were still at their old level. After the races I don’t get any research points either…

Thank you for the extra information. It does sound like this is tied in with all the issues in the thread then, although all of the stats reverting to the previous season after race 1 is a weird manifestation.

I'll report it through specifically (I think it already was but i'll do it again), but for a resolution it's going to take time. until the underlying problem is fixed there's a chance it just happens again on the next race.

Слава
115 days ago (Last edited by Слава 115 days ago)

There are no research on several of my accounts either. There are links to them below

https://igpmanager.com/app/d=profile&manager=2527241
https://igpmanager.com/app/d=profile&manager=2499455
https://igpmanager.com/app/d=profile&manager=2443015

Wodric Stormbringer
115 days ago

Hi,

I would like to add my league to the list of those who have experienced this problem of research points.
Thank you in advance and good luck for the correction of the bug

Here is the link of the league in question:
Https://igpmanager.com/app/p=league&id=30281

PS: we are at least 2 to have experienced this problem on 2 different races

CEO & CTO
115 days ago

Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080

Slo Bro
115 days ago

Ace of spades is also affected
https://igpmanager.com/app/p=league&id=710247&tab=info

El Profesor Nuñez
115 days ago (Last edited by El Profesor Nuñez 115 days ago)

Jack

Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080

Hello Jack. I am the administrator of one of the affected leagues (id:267316). I would like to know what time this will happen, because today is the last race of the season (11:00 PM CET).

Ty

Velocity RL Admin
115 days ago

Velocity 1 has been impacted by this issue.

League ID: 22536

League Link: https://igpmanager.com/app/p=league&id=22536

CEO & CTO
115 days ago

We have postponed races for today in the impacted leagues, we will begin carrying out the season reset later today, likely within the next few hours.

AlFIE ORELLANA
115 days ago

¡No he recibido los puntos de investigación de las últimas carreras! Y los que si me han dado no han sido los que deberían.

Javier Fernández Jr
115 days ago

Jack

We have postponed races for today in the impacted leagues, we will begin carrying out the season reset later today, likely within the next few hours.

If you reset the leagues, You must return all tokens siendo durante the season. Engines, Parts, Driver heal, etc

Gabriella Rácz
115 days ago

Jack

Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080

I think it is a fair solution. Maybe it is inconvenient for those who are in a league where they are close to the end of the current season, but in our league the upcoming race would be only the 7th.

Thank you and all developers for dealing with all these issues.

Steve Zio
115 days ago

Jack

Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080

Same problems here.

League ID: 145709

Ruymán Atique teimporta
115 days ago

Thank you for taking this difficult decision Jack. Independantly of where we are at the moment of the season, as long as you keep everything else as it is and we don't lose the tokens used, or in case the rollback is of everything... we get them reimbursed, everything will be ok.

Hope everything is resolved and the issues don't persist after the resetting.

Thanks again.

Chris Laming
115 days ago

TransAtlantic Racing League has been affected, #53993

Mark Hitchcock
115 days ago

Hi, are you able to confirm at all if my league will be included in the reset. I did flag I had same issue in my league, Liga Fantasma #142253 last night without making an official post. So just wondered. Appreciate this is a busy time for you all. Thanks for all your hard work in resolving these issues. 👍

CEO & CTO
115 days ago

Mark

Hi, are you able to confirm at all if my league will be included in the reset. I did flag I had same issue in my league, Liga Fantasma #142253 last night without making an official post. So just wondered. Appreciate this is a busy time for you all. Thanks for all your hard work in resolving these issues. 👍

It will be included, added it to the list, thanks.

Jeremy Viant
115 days ago

Bonjour depuis la mise a jour plusieurs des managers de ma ligue n ont pas reçu les point de développement est ce que se désagrément sera résolu bientôt car sa commence à être problématique en pleine saison ID de ligue 137663

Joshy San
115 days ago

Jack

Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080

Thank you Jack, much appreciated.

Regards.

Alessio

Jean Todt
115 days ago

What happens with managers below the red line in the unfinished season? Will they be demoted to pro or keep their elite entry? And if they just joined during the current season? If not, they better quit quickly and come back when the new season is rolled out.

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