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Problems With Post Race Processing / Research

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medal 5002
1 year 160 days ago Translate
Hi,

I would like to add my league to the list of those who have experienced this problem of research points.
Thank you in advance and good luck for the correction of the bug

Here is the link of the league in question:
Https://igpmanager.com/app/p=league&id=30281

PS: we are at least 2 to have experienced this problem on 2 different races
md-quotelink
medal 5089 CEO & CTO
1 year 160 days ago
Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080

md-quotelink
medal 5000
1 year 160 days ago
Ace of spades is also affected 
https://igpmanager.com/app/p=league&id=710247&tab=info
md-quotelink
medal 5067 Moderator
1 year 160 days ago (Last edited by Profesor Balerion 1 year 160 days ago) Translate
Jack
Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080




Hello Jack. I am the administrator of one of the affected leagues (id:267316). I would like to know what time this will happen, because today is the last race of the season (11:00 PM CET).


Ty
md-quotelink
medal 4970
1 year 160 days ago
Velocity 1 has been impacted by this issue. 

League ID: 22536

League Link: https://igpmanager.com/app/p=league&id=22536
md-quotelink
medal 5089 CEO & CTO
1 year 160 days ago
We have postponed races for today in the impacted leagues, we will begin carrying out the season reset later today, likely within the next few hours.
md-quotelink
medal 5000
1 year 160 days ago Translate
¡No he recibido los puntos de investigación de las últimas carreras! Y los que si me han dado no han sido los que deberían.
md-quotelink
medal 5217
1 year 160 days ago Translate

Jack
We have postponed races for today in the impacted leagues, we will begin carrying out the season reset later today, likely within the next few hours.

If you reset the leagues, You must return all tokens siendo durante the season. Engines, Parts, Driver heal,  etc


md-quotelink
medal 5356
1 year 160 days ago Translate
Jack
Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080




I think it is a fair solution. Maybe it is inconvenient for those who are in a league where they are close to the end of the current season, but in our league the upcoming race would be only the 7th.


Thank you and all developers for dealing with all these issues.
md-quotelink
medal 5198
1 year 160 days ago Translate

Jack
Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080



Same problems here.


League ID: 145709
md-quotelink
medal 5174
1 year 160 days ago Translate
Thank you for taking this difficult decision Jack. Independantly of where we are at the moment of the season, as long as you keep everything else as it is and we don't lose the tokens used, or in case the rollback is of everything... we get them reimbursed, everything will be ok.

Hope everything is resolved and the issues don't persist after the resetting.

Thanks again.
md-quotelink
medal 5210
1 year 160 days ago
TransAtlantic Racing League has been affected, #53993
md-quotelink
medal 5076
1 year 160 days ago
Hi, are you able to confirm at all if my league will be included in the reset. I did flag I had same issue in my league, Liga Fantasma #142253 last night without making an official post. So just wondered. Appreciate this is a busy time for you all. Thanks for all your hard work in resolving these issues. 👍
md-quotelink
medal 5089 CEO & CTO
1 year 160 days ago

Mark
Hi, are you able to confirm at all if my league will be included in the reset. I did flag I had same issue in my league, Liga Fantasma #142253 last night without making an official post. So just wondered. Appreciate this is a busy time for you all. Thanks for all your hard work in resolving these issues. 👍

It will be included, added it to the list, thanks.
md-quotelink
medal 5000
1 year 160 days ago Translate
Bonjour depuis la mise a jour plusieurs des managers de ma ligue n ont pas reçu les point de développement est ce que se désagrément sera résolu bientôt car sa commence à être problématique en pleine saison ID de ligue 137663
md-quotelink
medal 5055
1 year 160 days ago

Jack
Firstly, I apologise for the current situation. I will skip any explanation. Ultimately, this is our fault, and I personally must bear the brunt of the responsibility for giving the green light to the migration and the persistent issues since. Secondly, I'd like to reassure everyone that once these issues are resolved, they should not recur, they are a one-time unique scenario caused by a total migration of the service to entirely new servers. We believe we have finally isolated the issue and reconfigured the problematic server to address it.

We have taken the difficult decision to restart the current ongoing seasons of the impacted leagues from the beginning. Designs will be regenerated and all race results from the current season wiped, and all races rescheduled to begin or re-run from the current date. We have decided not to put this to a vote, in order to keep this fair for all, and to take the full responsibility for the situation ourselves. Putting this to a vote would pass difficult decisions to the community and put undue pressure on the league hosts and participants when it is not their fault, it is ours and we accept that.

If you haven't already, please report your league as having these issues and we will include it in the season reset. For those who have already made a report, we have already got your league ID included in the list for the operation when it runs, later today.

We will also be sending tokens to all affected managers. This is going to take a few hours to sort out. We have identified 51 impacted leagues so far. Here is the list we currently have:

103535, 806098, 40749, 12332, 542397, 714841, 62746, 662194, 840430, 488031, 138768, 853967, 123781, 123537, 53993, 6368, 542961, 104381, 75422, 603922, 681022, 77382, 659609, 129553, 41186, 129927, 29652, 606284, 113507, 125678, 2987794, 793417, 198953, 30281, 67308, 824949, 267316, 777589, 825247, 812027, 792909, 847915, 106448, 132349, 104431, 155956, 811146, 65813, 137663, 143705, 722080



Thank you Jack, much appreciated.


Regards.

Alessio
md-quotelink
medal 5002
1 year 160 days ago
What happens with managers below the red line in the unfinished season? Will they be demoted to pro or keep their elite entry? And if they just joined during the current season? If not, they better quit quickly and come back when the new season is rolled out.
md-quotelink
medal 5011
1 year 160 days ago

Jean
What happens with managers below the red line in the unfinished season? Will they be demoted to pro or keep their elite entry? And if they just joined during the current season? If not, they better quit quickly and come back when the new season is rolled out.


It’s a restart of the season, demotion/promotion won’t take place.
md-quotelink
medal 5217
1 year 160 days ago Translate

José

Jean
What happens with managers below the red line in the unfinished season? Will they be demoted to pro or keep their elite entry? And if they just joined during the current season? If not, they better quit quickly and come back when the new season is rolled out.


It’s a restart of the season, demotion/promotion won’t take place.

Hola José, en nuestra liga los desarrollos del coche no se han reiniciado correctamente. Muchos están al máximo.


Por favor revisar antes de que comencemos.

https://igpmanager.com/app/p=league&id=840430


md-quotelink
medal 5011
1 year 160 days ago
Hey Javier,

Should be fixed now. Please let me know.
md-quotelink

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