Solved

Problems With Post Race Processing / Research

It’s a restart of the season, demotion/promotion won’t take place.

Hey Javier,

Should be fixed now. Please let me know.

Thanks for your report. I was able to identify the issue and I have redone the design part of the reset for all leagues.

A quick update on the overall situation. We have now fully restarted the seasons in the reported leagues.

Regarding why research was not being awarded correctly, it took a lot of digging. The symptoms first suggested a script or database issue, so we spent time looking in that area, before we identified a server at the root of the problems. The server in question was parsing race results too slowly. Due to the timings, issues showed up in design research most often.

We spent so long over-engineering solutions around this area of the service that I am happy to report it ran through peak times significantly faster than even our old server configuration. At this point, we do not have any concerns about this happening again, but we will monitor the situation closely for days to come.

Thank you all for your patience and understanding. Again, I can only apologise for the inconvenience. We hope our resolution, which is the best we could do on short notice under difficult circumstances, is satisfactory and fair for everyone.

Do you want the season restarted?

Hey Gennaro,

I’m deeply sorry for this issue, it was something we couldn’t foresee or avoid. I understand your frustration but please understand also the frustration other managers in your league had since they couldn’t get research. This means they were clearly in a bad position in terms of competitiveness compared to your team, don’t you think?