Official

Race re-run requests due to service issues

I am the host of the World Racing Series (134509) and I would like to request a Race cancellation of our most recent race in GB19 today. On lap 20/21 of the race everyone disconnected and when we rejoined we found the race had reset back to lap 2 with the same grid and strategies. Many people couldn't make the new race starting so much later and so quit. Thus we polled in race and would like a cancellation 7-0. I have also polled on the league wall to show this.

Hello,

Apologies for this, it seems like there may of been an issue during the simulation. Most of the time it restarts without an issue, sometimes however if it corrupts during a saving phase it will reset the race if an error occurs that it can't recover from. Doesn't happen all to often but it can happen.

I already left a message to support agents to perform your request and award 5 tokens to the whole league as compensation.

Good day yesterday on 7/01/2021 in the rubens championship id 24461 there was a serious problem with the progress of the race, for the entire duration of the race the game was constantly blocked, the connection fell continuously preventing the regular running  of the race, I ask for the cancellation of the race, and the possibility of repeating it.  Thanks good job

The GB19 race as per request will be repeated at the first available date as per calendar.
The whole league as already anticipated by the Head of the community has been awarded to all 5 tokens as compensation.


As set up at the top of the thread The requirements for submitting rerun requests are accepted if the league has encountered an issue that has affected a significant number of players within the league.
The support team reserves the right to determine what is considered significant. In this case the number of players is not so high to accept the rerun request.
Having said that I have sent 5 tokens to the managers who seem to have had problems with yesterday's competition.

Hi Bruno, sorry to be a pain. 
Can you please cancel the GB19 race instead of postponing it to maintain our season ending on Friday? Thank you in advance.

it should be fixed now.

Maybe the authorities red-flagged the race because the track was too wet, so you all disconnected. Also, why you cancel my golden points-scoring race????? Why?

League id 137910 

Rerun Brazil race as all players could t get in game at 7pm got in at 709 pm and by that time all was setup for wet race but it stopped raining and it was a mess did put info in bugs 

The race will be rerun tomorrow . All managers were compensated for the inconvenience.

Hi there!!
re-run Motorland Indy league id 65406
trouble race britain 09
We just played at the 09 Great Britain GP, and an error occurred in the race
On the starting grid, only 5 cars were visible, and a sixth in the last position of the grid. This last car is the one that almost all of us saw as our starting car, that if, the skin changed to companion cars, every time you entered and left you saw one
Well once the race started, all the cars began to appear from that last car, as if it were an accordion
We have the race recorded, in case you want to see the bug
Great Britain 09
https://www.twitch.tv/jorcatbar
Could we repeat the race for this reason?
Please, I request as a league administrator the repetition of the race (re-run)

ID LEAGUE: 65406 MOTORLAND INDY
RACE: Britain 09 
All players
thanks

Hey Zurracapote, I'm sorry that your request wasn't filled in a timely manner.

Unfortunately, the race cannot be re-run once the next race has occurred. We can erase the results of the race if you approve and will compensate those affected league members of the race with tokens to offer some relief from the problem.

Unfortunately, we are very unhappy with the handling of the problem.
I was warned with enough time, but no one from the igpmanager team had decency to communicate anything,
We are not even processing the problem.
Big disappointment with the igpmanger team

I'm sorry to hear that. I'll check with our developers if there are any other alternatives to re-run the race.

Please note that if the race is re-run, there is a possibility the race will experience various issues, such as a late qualifying and the race beginning late as well. There is an issue we have discovered with re-running races which results in this issue and has not yet been addressed.

it's been too long
We play with regulations and it would be very complicated for all parties.
I have no problems because the game crashes, I understand that they are things that happen.
Maybe if there were problems with repeating at the time, having been sincere from the beginning, maybe it would have avoided problems
I am an understanding person, but your lack of communication makes me very angry
I hope we all learn from this

I really apologize that we angered you. I am not sure I understood what you may have meant by lack of communication — I hope you'll give us another chance.

Hello.

I'd like to request a rerun of my league's(59172) last race(Feb. 13/Azerbaijan) of the season.

Many of our managers were unable to login and/or do car setup in time for said race due to technical difficulties outside our control.

Thank you.

Hamlet.

Hi Hamlet, it sounds like this was not an issue with the race. Please clarify if I am wrong and correct me in regards to the problem you experienced with the race. Thanks!

The tech-issues were prior to the race. We were unable to save and/or do setups or login in time.  The login page would just keep going on the same loop and not let us enter the race. The same goes for saving our setups. I don't know how much more I can describe it.  We started a new season today already... 

I did notice the new season. I now realize I forgot to amend my original post shortly after I created it. Races where they are the last of the season can't be re-run by us and requires special intervention to do so.

Would you still like to re-run the race? I can check if it is still possible. It may require going back in time to before that race took place, meaning the new season would be undone, but once the race is set to re-run, everything progresses as if nothing happened (at least it should).