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Race re-run requests due to service issues

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Kutluhan Karamahmutoğlu
4 years 38 days ago

Kristine

To other league hosts,

Please take note that I have skipped the affected races and sent tokens for the inconveniences that this has caused.

Please let us know if we could be of any help.

Hi Kristine.

The problem was not resolved in two of the leagues. They don't want the last races to be repeated, they want it to be canceled. Can we provide this?
The problem in the server had a big impact on the championship. There were those who could not enter the race. There were some who came out with different tires although they were installed.

TURKIYENIN KRALLARI At 22:00

Prestij ligi - tek pilot At 20:00

Bruno Brown
4 years 38 days ago

REŞAT

There was no correction in our league. There was a problem for 2 days in a row. Many friends were victims of the race last night. and it was unfair. Last night's race must be repeated or canceled. please review and help us. We just want a fair championship.
Lig ID 104130
Race Belgium SPA (last night)

The results of the Belgium race have been cancelled.
We apologize for the inconvenience.

Kutluhan Karamahmutoğlu
4 years 38 days ago

Bruno

REŞAT

There was no correction in our league. There was a problem for 2 days in a row. Many friends were victims of the race last night. and it was unfair. Last night's race must be repeated or canceled. please review and help us. We just want a fair championship.
Lig ID 104130
Race Belgium SPA (last night)

The results of the Belgium race have been cancelled.
We apologize for the inconvenience.

Thank you for your attention and help..

Nicolás Carrasco
4 years 38 days ago

Bruno

Samir

League ID 57119. Hi. It seems yesterday's bug has hit again. We haven't been able to check qualy times, not able to join live race. Please have a look. Thank you.

Nicolás

Hi, I'm requesting a rerun for yesterday's race (https://igpmanager.com/app/d=result&id=28996608&tab=race) at league EscuderíasGP (https://igpmanager.com/app/p=league&id=46144). Thank you.

Remkoos

Back again, the same thing occured again, now we have seen the race but it keeps hanging at the end. We r not been able to see our points and to fix our cars. Whats happening guys.
Its Dutch Racing Inc and the race was again in Turkey ?

Sir

Same again tonight people. It is now 20.11 and our race was supposed to start at 20.00 uk time. Even if the race does start now, it isn’t fair on people that aren’t holding on because tbh we don’t know if or when the race will start.

Please sort these little problems out

League id. 149

The race finally started. My tyres were a mess and a lot of people haven’t logged in

ENS

Hi.
In our canceled race, the problem continued today. At 20:00, the race seems to continue. I want it to be canceled or replayed.

league id 130035

Edit: League id..

REŞAT

We could not connect to the race. The game chose the wrong tires. There was a connection problem. Due to the problem, we request the repetition or cancellation of our race at 22:00. PLEASE

Race Belgium SPA

league id (104130)

You can confirm that everything is solved or still have problems with re-run races.
Thanks in advance.

Nope, it hasn't been restarted to the state of Wednesday.

Ben Doherty
4 years 38 days ago (Last edited by Ben Doherty 4 years 38 days ago)

The problem I have now league is 149 is elite is saying racing tonight but rookie is saying no race tonight at 8pm but they will be racing Malaysia tomorrow night.

So quick update. No rookies raced tonight but pro and elite did.

Can you either cancel the Malaysia race for the rookies so we are all at Abu Dhabi tomorrow Saturday 10th or cancel pro and elite from tonight Friday 9th and re run Malaysia tomorrow for everybody

Ben

Bruno Brown
4 years 38 days ago

Nicolás

Nope, it hasn't been restarted to the state of Wednesday.

I need to know if you are still planning to repeat the Belgium race because you have already raced the australia GP.
To repeat the Belgium I need to cancel both races, I cannot let you rerun only the Belgium GP.

Sir

The problem I have now league is 149 is elite is saying racing tonight but rookie is saying no race tonight at 8pm but they will be racing Malaysia tomorrow night.

So quick update. No rookies raced tonight but pro and elite did.

Can you either cancel the Malaysia race for the rookies so we are all at Abu Dhabi tomorrow Saturday 10th or cancel pro and elite from tonight Friday 9th and re run Malaysia tomorrow for everybody

Ben

The Malaysian race will be run for all categories tomorrow.

Ben Doherty
4 years 38 days ago

Bruno

Nicolás

Nope, it hasn't been restarted to the state of Wednesday.

I need to know if you are still planning to repeat the Belgium race because you have already raced the australia GP.
To repeat the Belgium I need to cancel both races, I cannot let you rerun only the Belgium GP.

Sir

The problem I have now league is 149 is elite is saying racing tonight but rookie is saying no race tonight at 8pm but they will be racing Malaysia tomorrow night.

So quick update. No rookies raced tonight but pro and elite did.

Can you either cancel the Malaysia race for the rookies so we are all at Abu Dhabi tomorrow Saturday 10th or cancel pro and elite from tonight Friday 9th and re run Malaysia tomorrow for everybody

Ben

The Malaysian race will be run for all categories tomorrow.

Thankyou

Leo Yeo
4 years 37 days ago

Hello! my league, Official Formula Zero, requires a re-run of the Singapore GP for tomorrow. We ran into a bug where only 10 of our elite cars (that is cars not teams) qualified and raced!
link: https://igpmanager.com/app/p=league&id=24390&tab=info

Community Manager
4 years 37 days ago

Leo

Hello! my league, Official Formula Zero, requires a re-run of the Singapore GP for tomorrow. We ran into a bug where only 10 of our elite cars (that is cars not teams) qualified and raced!
link: https://igpmanager.com/app/p=league&id=24390&tab=info

Hello Leo,

I apologise for the inconvenience. Can I suggest you to skip the race? This will avoid a potential corruption of the race. Support agents will skip the race if you agree with me.

Leo Yeo
4 years 37 days ago

So there's a chance the new GP will experience bugs as well? Is this a problem with all re-runs or just this track?

Community Manager
4 years 37 days ago

Leo

So there's a chance the new GP will experience bugs as well? Is this a problem with all re-runs or just this track?

Hello,

The race itself is corrupted due to the server issues we experienced on 7th October. The rerun was also corrupted due to this, even if we rerun this race again the bugs will appear. That’s why i suggest you to wipe the results and skip to the next race of the calendar.

Just to repeat again and be clear, the track isn’t the issue, is the race id.

Leo Yeo
4 years 37 days ago

oh ok, I think it's best we skip then

Semih Arıcanol
4 years 37 days ago

After the problem on Wednesday, gifts were given to some teams in the league. Other teams either did not receive gifts or are not aware. In order to ensure justice in the league, we request that people who do not receive gifts are identified.

140931

Ben Doherty
4 years 37 days ago

José

Leo

So there's a chance the new GP will experience bugs as well? Is this a problem with all re-runs or just this track?

Hello,

The race itself is corrupted due to the server issues we experienced on 7th October. The rerun was also corrupted due to this, even if we rerun this race again the bugs will appear. That’s why i suggest you to wipe the results and skip to the next race of the calendar.

Just to repeat again and be clear, the track isn’t the issue, is the race id.

We had problems again with Malaysia but can we please NOT rerun. Some people couldn’t log into the race tonight to change tyres before the start and for that I believe we should all be gifted 10 tokens as some were on inters and wanted wets and also we never received any tokens for the mix up again last night

League 149

Bruno Brown
4 years 36 days ago

Leo

oh ok, I think it's best we skip then

Sir

Hello,
The race itself is corrupted due to the server issues we experienced on 7th October. The rerun was also corrupted due to this, even if we rerun this race again the bugs will appear. That’s why i suggest you to wipe the results and skip to the next race of the calendar.

Just to repeat again and be clear, the track isn’t the issue, is the race id.

We had problems again with Malaysia but can we please NOT rerun. Some people couldn’t log into the race tonight to change tyres before the start and for that I believe we should all be gifted 10 tokens as some were on inters and wanted wets and also we never received any tokens for the mix up again last night.
League 149

Hello
The race results were cancelled, the race was skipped and I sent everyone compensation for the inconvenience you had.

Ben Doherty
4 years 36 days ago

Bruno

Leo

oh ok, I think it's best we skip then

Sir

Hello,
The race itself is corrupted due to the server issues we experienced on 7th October. The rerun was also corrupted due to this, even if we rerun this race again the bugs will appear. That’s why i suggest you to wipe the results and skip to the next race of the calendar.

Just to repeat again and be clear, the track isn’t the issue, is the race id.

We had problems again with Malaysia but can we please NOT rerun. Some people couldn’t log into the race tonight to change tyres before the start and for that I believe we should all be gifted 10 tokens as some were on inters and wanted wets and also we never received any tokens for the mix up again last night.
League 149

Hello
The race results were cancelled, the race was skipped and I sent everyone compensation for the inconvenience you had.

Hi. It is now saying Malaysia is the next race and the race is locked like it is currently in progress but it doesn’t start for another 12hours

League 149

Bruno Brown
4 years 36 days ago

Hi Sir

I have fixed now

Ben Doherty
4 years 36 days ago

Bruno

Hi Sir

I have fixed now

Thankyou again young sir Bruno

Andreas Seidl
4 years 28 days ago (Last edited by Andreas Seidl 4 years 28 days ago)

I'm the Host of "IGP Elite Club 2". I want to request a re-run. Tonight (19/10/20) we had different problems. There was a few teams who couldn't change the tyres before start the race to inters, although had advanced setup done. im also aware that serveral people had problems getting into the game, saying constantly, connecting to server and stuck at 0%. We played at 20:30 (UK Time) and the race was Canada.

ID League: 139907

Hope to hear back soon.

Thanks

Andreas Seidel
(mark Gray)

Matthew Bradley
4 years 22 days ago (Last edited by Matthew Bradley 4 years 22 days ago)

Hi I’m the host of Peaceful Spirits id 140459,
Tonight we was supposed to race Azerbaijan but tomorrow’s Hungary race was also available at the same time! We all raced Azerbaijan & this result is ok but it has now skipped Hungary, Bruno Brown knows about it as he skipped the races, could you possibly reinstate Hungary for Monday 26/10, so we can race it properly,
Thanks Matt
Thanks for resetting this for us but I wanted the Azerbaijan results to stay the same, just wanted to start from Hungary Monday at 23:30, if this is possible, we would really appreciate it, thanks team

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