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Race re-run requests due to service issues

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medal 5000
3 years 172 days ago
There seems to be an issue with the re-running of Europe haha. The race timer is gone and the strategy is locked like we are in a live race state and cant do anything with our cars ect. I don't know if this is the right place to post this but it is related to what's happening here, so I'll post some screenshots and you can delete them if you have to. Also I think you are already aware but this looks to have messed up the HoF as well. 1000x500  1000x450480x550
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medal 5411
3 years 171 days ago
Well, I dropped the ball, twice. I neglected to have the race skipped after wiping the results. So sorry about that! We've addressed this now and you all should be set to race at France tomorrow. I've sent everybody in the league tokens to compensate them for the inconveniences experienced.
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medal 5000
3 years 158 days ago
Hi there, if possible we would like a re-run of the race in France because all of the Elite managers had the qualifying session began late, and were able to connect to the race late as well, after a few laps

The league: Italian F1 Championship 2021
Race id: France, id=47291982
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medal 5000
3 years 150 days ago
Hello I would like to restart our season. I had the British iGP scheduled at 6am est but changed the start time to 14:00 est the day before but the race still happened at 6:00am est and most people could not race. League Name is, “BEST OF FORMULA ONE”. My name is Ryan Semla, race is British iGP. Please restart our season
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medal 5000 Super Mod
3 years 150 days ago
Ryan
Hello I would like to restart our season. I had the British iGP scheduled at 6am est but changed the start time to 14:00 est the day before but the race still happened at 6:00am est and most people could not race. League Name is, “BEST OF FORMULA ONE”. My name is Ryan Semla, race is British iGP. Please restart our season

Hi Ryan.

The title of this thread is "Race re-run requests due to service issues" and unfortunately doesn't extend to user error. Please read the opening post for the criteria that must be met for a re-run to be actioned.
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medal 5000
3 years 124 days ago
Hello,

Recently my league (RML IGP YEE https://igpmanager.com/app/p=league&id=504930 ) had a German Grand Prix ( https://igpmanager.com/app/d=result&id=49669597&tab=race ) which was interrupted by service issues with around 15 laps left. This made all players disconnect and some peoples races were ruined by this (3rd place tomassi was on course to his first win which because of the service issue didnt happen) Could we please have a rerun of the race? Thanks.
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medal 5000
3 years 124 days ago

Pro
Hello,

Recently my league (RML IGP YEE https://igpmanager.com/app/p=league&id=504930 ) had a German Grand Prix ( https://igpmanager.com/app/d=result&id=49669597&tab=race ) which was interrupted by service issues with around 15 laps left. This made all players disconnect and some peoples races were ruined by this (3rd place tomassi was on course to his first win which because of the service issue didnt happen) Could we please have a rerun of the race? Thanks.

The race in Germany was postponed as requested.
I have also sent some tokens to compensate for the inconvenience this has caused you.

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medal 4743
3 years 86 days ago
Hi, I'm the host of iGP YouTube Championship (League ID: 10924). Our most recent race in Azerbaijan crashed for all involved about half way through, and the results have shown some weird finishers. So can we please get this re-run?

Much appreciated!
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medal 5542 Community Manager
3 years 85 days ago
Hello,

The race in Azerbaijan was rerun as requested.
I have also sent some tokens to compensate for the inconvenience this has caused. Thank you!
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medal 4743
3 years 85 days ago

José
Hello,

The race in Azerbaijan was rerun as requested.
I have also sent some tokens to compensate for the inconvenience this has caused. Thank you!



The exact same thing happened in Azerbaijan again. Both times on lap 23, so I don't know if there is a problem there. We aren't asking for the race/results to be voided yet, is there a way to move Azerbaijan to the last race of the season to see if that resolves the issue? We are in a difficult spot as either voiding the results, or keeping them, disadvantages one or the other of the title competitors.
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medal 5542 Community Manager
3 years 85 days ago
Hello Patrick,

It looks this race is specifically corrupted, the best way to proceed is to erase the results and skip the race so no one is affected directly by this. Waiting for your last word.
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medal 4743
3 years 85 days ago
José
Hello Patrick,

It looks this race is specifically corrupted, the best way to proceed is to erase the results and skip the race so no one is affected directly by this. Waiting for your last word.



Do we have to decide before the start of the next race, or before the end of season? There's a lot of debate about the fairness of either outcome tbh. Can I message you privately to explain, as it's not on topic for this forum thread?
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medal 4743
3 years 85 days ago

José
Hello Patrick,

It looks this race is specifically corrupted, the best way to proceed is to erase the results and skip the race so no one is affected directly by this. Waiting for your last word.



Is it at all possible to re-run and "postpone" Azerbaijan for 2 days (effectively making it the last race of our season)? We can't agree on a fair resolution for this.
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medal 5542 Community Manager
3 years 85 days ago
Patrick

José
Hello Patrick,

It looks this race is specifically corrupted, the best way to proceed is to erase the results and skip the race so no one is affected directly by this. Waiting for your last word.



Is it at all possible to re-run and "postpone" Azerbaijan for 2 days (effectively making it the last race of our season)? We can't agree on a fair resolution for this.



Hello,

Unfortunately that’s not possible. We need to decide it before the next race takes place.
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medal 4743
3 years 84 days ago

José
Patrick

José
Hello Patrick,

It looks this race is specifically corrupted, the best way to proceed is to erase the results and skip the race so no one is affected directly by this. Waiting for your last word.



Is it at all possible to re-run and "postpone" Azerbaijan for 2 days (effectively making it the last race of our season)? We can't agree on a fair resolution for this.



Hello,

Unfortunately that’s not possible. We need to decide it before the next race takes place.



OK, we'll erase and skip if that's okay mate.
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medal 5542 Community Manager
3 years 84 days ago
Hello Patrick,

I have proceeded as requested. Apologies for the inconvenience this may have caused.
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medal 4743
3 years 84 days ago

José
Hello Patrick,

I have proceeded as requested. Apologies for the inconvenience this may have caused.



Thanks for your patience and help mate
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medal 5519
3 years 80 days ago
Hello! Today’s race at Germany (https://igpmanager.com/app/d=result&id=51095796&tab=race) everyone got kicked out multiple times leaving us on high push levels making the tires overheat. If you can we would not like a redo, we would just like to have the race results canceled. Thanks!
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medal 5000
3 years 80 days ago
Tyler
Hello! Today’s race at Germany (https://igpmanager.com/app/d=result&id=51095796&tab=race) everyone got kicked out multiple times leaving us on high push levels making the tires overheat. If you can we would not like a redo, we would just like to have the race results canceled. Thanks!

The race in Germany was rerun as requested.
I have sent some tokens to compensate for the inconvenience this has caused.
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medal 5519
3 years 80 days ago

Bruno
Tyler
Hello! Today’s race at Germany (https://igpmanager.com/app/d=result&id=51095796&tab=race) everyone got kicked out multiple times leaving us on high push levels making the tires overheat. If you can we would not like a redo, we would just like to have the race results canceled. Thanks!

The race in Germany was rerun as requested.
I have sent some tokens to compensate for the inconvenience this has caused.


Thanks Bruno!

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