Progress on all fronts
By Jack Basford
Last updated: Fri, 29 Jun 2018 16:32
This blog is an overdue and hopefully reassuring read, detailing how we're working in every area to improve your experience.
Update on the 2018 Car, Daily Rewards and New Circuits
Let's start with a sexy preview video...
As you can see, it's a huge step visually and not only a new car shape. These visuals need more time before they will be ready to enter the game. We expect the improved car, garage and an updated circuit to come first. One thing we have been delayed on with the new livery editor is increasing framerates on low-end devices. With such a step forward visually, it requires effort to get it looking the same across a range of devices.
Overnight service improvements
There should be a noticeable improvement to service stability and connections at peak times. To optimise the service for active players, we've started removing inactive players from Pro and Elite tiers. Previously, we only did this in Rookie and if you'd like to understand the situation and a full history, see my forum post on it. We've reduced the consequences for changing leagues in-season too, making it easier to move for legitimate reasons.
This will free up greater resources for the active players and improve the experience right away. This short-term solution also gives us time to finish the longer-term infrastructure improvements needed to support growing demand for iGP Manager, without the need to rush them through. We have been working hard on this for many weeks and are making good progress. If you need assistance with related events in your league (e.g. promotion after inactive teams were removed), email email@example.com and we will be happy to help.
New Support system
We have expanded the support team and equipped them with a new suite of tools for managing your tickets. This should result in improved response times and a more comprehensive response when you get one.
Freezing weather... literally
We have also taken the temporary measure to freeze weather conditions in-game until further notice. We want to improve the system and may move to in-house weather rather than continuing with the augmented-reality system. It has caused a few too many complications impacting on the gameplay experience. If you have an opinion on this, please vote on the forum poll I have created.
New ads partner
We have secured a new ads partner and are currently integrating their platform in to iGP Manager. The aim is that their ads will show more reliably than our current partner(s) whose platform has stopped working for some users due to new EU GDPR regulations. This was not something we were warned about. Our new partner has shown a willingness to help better the user experience with rewarded video ads in iGP Manager, and we're excited to introduce their platform in the next Android update. It will follow on iOS as soon as it is ready.
I wasn't sure if this deserved a heading, but for those who care, this will be a welcome improvement. Aggressive caching was preventing new avatars from showing after they were uploaded, but this is no longer the case. We work around the caching to ensure the new one is shown immediately.
While there is more than this being worked on, I would rather wait until everything I've mentioned in this blog is finished before announcing anything else. As you can see, we're not resting in any area and are constantly working to improve your experience!