Jack Basford medal 5073 
CEO & CTO 6 years 8 days ago (edited 6 years 8 days ago)
UPDATE: I have made a new thread with guides for all platforms, dedicated to the correct methods to clear the cache:
https://igpmanager.com/forum-thread/13452
jerry
Using the app. Or the normal internet browser i cannot get popups. Using chrome on the tablet then it does work.
Going by the descriptions that keep coming in that keep following this pattern (works on this device but not on that one), again that is a perfect description of cached files.
I am starting to suspect those that state they have cleared the cache have done so on the browser on the device and not the app. That will not resolve it. The cache of the app itself must be cleared. Even uninstalling and reinstalling the app may not clear the cache of the app. It may still be stored on the phone/tablet when the app is reinstalled, because it's stuff in file storage, not the application itself.
Click here for a comprehensive guide on the correct ways to clear the cache for your device(s).
If for any reason the issues still persist after following the above guide, then I can only suspect a compatibility issue with the device and would need to investigate that further.
Please make sure you provide the exact OS version and device version you are using if this persists after following the guide linked above.
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