Solved

Engine tokens

We have a database record of everyone who received +10 tokens, some received it twice, meaning you would have received +20 Tokens when becoming an engine manufacturer.

We do understand the frustration and people saying they made decisions expecting to have tokens, but the reality is anyone affected by this had the ability to make decisions others couldn't also, by receiving +10 tokens instead of having them deducted (leaving them with +20 more than those who had them deducted each time this occurred).

If it was anything other than tokens or about stats in the game obviously everyone would welcome correcting an error, but not with Tokens. We also realise it will be confusing coming so far after the update. The reason is it was only discovered this week. We can export anyone's full token history if they want to see the transactions in context and dispute them or if they think the incorrect amount has been deducted.

The only case which left me genuinely confused was the one who said they aren't an engine manufacturer. We will look at these on a case by case basis and assist where necessary.

At some point this evening I will review your Token history and get back to you. We're happy to do this in each case someone wants it looked in to.

Hello Rafa,

First of all, you had +10 tokens added when you decided to become a manufacturer. However, you are right that your tokens were subtracted twice, so I have corrected it manually.

Hello Milo,

You aren't a manufacturer so your account has not been affected. I can send you the details you want privately if you contact me via a ticket, but I can promise you that everything is in order.

Hello Air,

In this thread you can read Jack Basford's explanation of the issue.

Hello MD,

On 01 March you became a manufacturer and received 10 tokens. Now the 10 tokens you received and the 10 tokens you should have lost when you became a manufacturer have been deducted. Everything is correct.