Solved

Engine tokens

This is a good question, not one bug report was sent in and you'd think at least one person would've been a good samaritan...

What did you try to do?

When engines first came out. I became an engine manufacturer, but as you can see from this photo:
https://i.postimg.cc/KvS1jK4Q/IMG-20230422-120906-800.jpg
I did not become an engine manufacturer

What happened instead?

As you can read from this email: https://i.postimg.cc/j52s3T2D/IMG-20230422-120901-954.jpg
I have had my tokens taken away from me, even though I am not an engine manufacturer, I would like my tokens to be returned to me, thank you.

Did the problem happen while using wi-fi, mobile data, or both?

Both

Did the bug happen in the app, on PC, or both?

Both

What is the model of your device?

Doesn't matter

What is the operating system?

Windows

What is the version number of the operating system?

Doesn't matter

What operating system is your PC?

Windows 10

Which browser did you experience the problem in?

Chrome

Can the bug be reproduced?
No

Additional comments:

Nothing more to say

I ask for a review of my token history ....
because I'm sure that at the time when I became an engine builder the 100k and 10 tokens were deducted and not added !!! and i'm sure of this...

and this has happened to me to two teams that I have...!

And even if it was the mistake!!
the truth is that the fault is not of the managers but of the game, rather than remove your mistake then you give it to those who in theory had given it as you say ...

thanks for the Attention

I am the second Team that happened to the story of the tokens....

I ask for a review of the tokens, because as above I am more sure that I paid 10 tokens and 100k and not that I earned them!!!!!!

Thanks for the attention

Look at both Brandon and Ma’s accounts.
They were “accidentally” given 10 tokens twice, probably because it did not work the first time so they tried again.
You then deducted 20 twice. But that math is faulty.
They should both end up -10 in the four transactions but have ended up -20. 
They can not be an engine manufacturer twice.

I understand but I didn't get 10 tokens and even if I did get 20 back from everyone else I don't understand why 40 was taken from me otherwise it's ok

I think its high time that we have a token history tab as well in the finances section along with one for the cash flow :)

This is not an answer!!!!!!!! Give me back at least 20 of 40 tokens you stole
I cannot be two time manufacturer, the first transaction was blocked because of another fucking bug!

I was correctly deducted tokens and money when I became manufacturer, and even if not, I've never received 10 extra tokens when I became one, that's for sure.
Yet I got 20 less tokens now, somehow

Moreover this is not a report but a copy/paste of an unverifiable log!

Clearly there was a bug and errors have been made to try and rectify the situation.

With the amount of time that the bug was going on, months, and the amount of time that has passed, I still don’t understand the importance of now taking tokens from clients whom were totally unaware and not at fault at this point. 
I understand the comments on fairness, but the lack of fairness to now deducting these token so late after the fact is being ignored. 
Is there something I am missing?!?! Do you have to pay Apple for these tokens?!? I honestly don’t get it.

Outside of a direct financial burden, this is causing more harm then “fixing” will solve.

row_number, partition by will likely help...
But I honestly think the best thing to do is simply back out the "correction" and just move on :)

Sorry guys, but I can't agree with you. I don't know what happened with the tokens and your bug, but I'm 100% sure I've paid the tokens not once but twice. First time I was one of the first players to become manufacturer, but there was a bug and I couldn't operate my new engine, so you checked the records that day and restored me the 10 tokens.

Once you did it (and checked it THAT DAY, not TWO MONTHS LATER) I bought the feature again and tokens were deducted once again. And I'm 100% sure of that. I don't want to take advantage of the game and I don't even care about the tokens, but the way you managed this was clearly wrong and I think you've make a big mistake.

As I player, I question myself if it really delivers to keep investing time (ads) and money (the 2x that I bought) into a game that is managed this way, and I'm pretty sure that I'm not the only one who is questioning it.

And the very simple reason for that is that the basis of a transaction is that two parties agree a service and a cost, one provides the first and the other gives the second in return. And this is over. If you have changed the "game rules" now and charged us 30 tokens instead of the 10 requested, what is impeding you to do the same in the future? Nothing.

So next time that I would buy a 20 races 2x I'll question myself if it will be really 20 races or only 15. Or 10. Or 1, 'cause you want to change the transaction.

Next time please think about one thing called "reputational impact", or how your actions change people's minds. That will be important if you want to sell this game someday. In case you have something solid to sell by then. 

Have a nice day.

Dear developers and operators of iPG,

which burning cannabis plantation did you walk past ?

If we as players would charge you tokens every time for a mistake then nobody would have to buy this virtual currency anymore.

Just leave that kind of s... alone. You have no losses because of it but harms the players.
Slowly but surely the suspicion that money is more important to you than anything else is getting stronger.

You don't make a real loss because of the incorrectly calculated tokens.
With this action you shouldn't be surprised if there is massive criticism against you and a shitstorm.

But whoever f... up in such a consequence doesn't deserve it any other way.

Kind regards

Daniel