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White Noise
1 year 210 days ago

ʑ

Ovih

Hello,

Here you have:

ʑ ɛ ƙ ƙ ɛ ყ

Type Race ID Before +/- After Created
manufacture 0 79 -20 59 22 Apr 2023, 00:31
manufacture 0 51 10 61 04 Feb 2023, 15:40

Ma FO

Type Race ID Before +/- After Created
manufacture 0 1082 -20 1062 22 Apr 2023, 00:31
manufacture 0 1102 -20 1082 22 Apr 2023, 00:31
manufacture 0 1151 10 1161 30 Jan 2023, 19:21
manufacture 0 1141 10 1151 30 Jan 2023, 19:14

Brandon Ferguson

Type Race ID Before +/- After Created
manufacture 0 52 -20 32 22 Apr 2023, 00:31
manufacture 0 72 -20 52 22 Apr 2023, 00:31
manufacture 0 140 10 150 30 Jan 2023, 22:21
manufacture 0 130 10 140 30 Jan 2023, 19:14

Thank you, however I have do have one more question if you don’t mind. How did this all go unnoticed? Especially with people needing to buy this option twice in some cases

This is a good question, not one bug report was sent in and you'd think at least one person would've been a good samaritan...

monci team
1 year 210 days ago

What did you try to do?

When engines first came out. I became an engine manufacturer, but as you can see from this photo:
https://i.postimg.cc/KvS1jK4Q/IMG-20230422-120906-800.jpg
I did not become an engine manufacturer

What happened instead?

As you can read from this email: https://i.postimg.cc/j52s3T2D/IMG-20230422-120901-954.jpg
I have had my tokens taken away from me, even though I am not an engine manufacturer, I would like my tokens to be returned to me, thank you.

Did the problem happen while using wi-fi, mobile data, or both?

Both

Did the bug happen in the app, on PC, or both?

Both

What is the model of your device?

Doesn't matter

What is the operating system?

Windows

What is the version number of the operating system?

Doesn't matter

What operating system is your PC?

Windows 10

Which browser did you experience the problem in?

Chrome

Can the bug be reproduced?
No

Additional comments:

Nothing more to say

Alvaro Augusto
1 year 210 days ago

I ask for a review of my token history ....
because I'm sure that at the time when I became an engine builder the 100k and 10 tokens were deducted and not added !!! and i'm sure of this...

and this has happened to me to two teams that I have...!

And even if it was the mistake!!
the truth is that the fault is not of the managers but of the game, rather than remove your mistake then you give it to those who in theory had given it as you say ...

thanks for the Attention

Augusto Nobre
1 year 210 days ago

Alvaro

I ask for a review of my token history ....
because I'm sure that at the time when I became an engine builder the 100k and 10 tokens were deducted and not added !!! and i'm sure of this...

and this has happened to me to two teams that I have...!

And even if it was the mistake!!
the truth is that the fault is not of the managers but of the game, rather than remove your mistake then you give it to those who in theory had given it as you say ...

thanks for the Attention

I am the second Team that happened to the story of the tokens....

I ask for a review of the tokens, because as above I am more sure that I paid 10 tokens and 100k and not that I earned them!!!!!!

Thanks for the attention

Vincent Tramontana
1 year 210 days ago

Brandon

Why did i lose 40 coins though? You see i had the 10 and 10. But take 40????? Wake

Look at both Brandon and Ma’s accounts.
They were “accidentally” given 10 tokens twice, probably because it did not work the first time so they tried again.
You then deducted 20 twice. But that math is faulty.
They should both end up -10 in the four transactions but have ended up -20.
They can not be an engine manufacturer twice.

Orkun Deniz
1 year 210 days ago

Ovih

Hello,

Jack explained it a few pages ago.

"We have a database record of everyone who received +10 tokens, some received it twice, meaning you would have received +20 Tokens when becoming an engine manufacturer.

We do understand the frustration and people saying they made decisions expecting to have tokens, but the reality is anyone affected by this had the ability to make decisions others couldn't also, by receiving +10 tokens instead of having them deducted (leaving them with +20 more than those who had them deducted each time this occurred).

If it was anything other than tokens or about stats in the game obviously everyone would welcome correcting an error, but not with Tokens. We also realise it will be confusing coming so far after the update. The reason is it was only discovered this week. We can export anyone's full token history if they want to see the transactions in context and dispute them or if they think the incorrect amount has been deducted

I understand but I didn't get 10 tokens and even if I did get 20 back from everyone else I don't understand why 40 was taken from me otherwise it's ok

Fried Rice
1 year 210 days ago

I think its high time that we have a token history tab as well in the finances section along with one for the cash flow :)

Ma FO
1 year 210 days ago (Last edited by Ma FO 1 year 210 days ago)

Ovih

Hello,

Here you have:

ʑ ɛ ƙ ƙ ɛ ყ

Type Race ID Before +/- After Created
manufacture 0 79 -20 59 22 Apr 2023, 00:31
manufacture 0 51 10 61 04 Feb 2023, 15:40

Ma FO

Type Race ID Before +/- After Created
manufacture 0 1082 -20 1062 22 Apr 2023, 00:31
manufacture 0 1102 -20 1082 22 Apr 2023, 00:31
manufacture 0 1151 10 1161 30 Jan 2023, 19:21
manufacture 0 1141 10 1151 30 Jan 2023, 19:14

Brandon Ferguson

Type Race ID Before +/- After Created
manufacture 0 52 -20 32 22 Apr 2023, 00:31
manufacture 0 72 -20 52 22 Apr 2023, 00:31
manufacture 0 140 10 150 30 Jan 2023, 22:21
manufacture 0 130 10 140 30 Jan 2023, 19:14

This is not an answer!!!!!!!! Give me back at least 20 of 40 tokens you stole
I cannot be two time manufacturer, the first transaction was blocked because of another fucking bug!

Riccardo Leonardi
1 year 210 days ago

I was correctly deducted tokens and money when I became manufacturer, and even if not, I've never received 10 extra tokens when I became one, that's for sure.
Yet I got 20 less tokens now, somehow

Ma FO
1 year 210 days ago

Vincent

Brandon

Why did i lose 40 coins though? You see i had the 10 and 10. But take 40????? Wake

Look at both Brandon and Ma’s accounts.
They were “accidentally” given 10 tokens twice, probably because it did not work the first time so they tried again.
You then deducted 20 twice. But that math is faulty.
They should both end up -10 in the four transactions but have ended up -20.
They can not be an engine manufacturer twice.

Moreover this is not a report but a copy/paste of an unverifiable log!

CEO & CTO
1 year 210 days ago (Last edited by Jack Basford 1 year 210 days ago)

I'm looking in to this now, we're going to correct any errors. I've been informed that there *is* a mistake in the way this was processed. Working to correct that ASAP. Will update you as I make progress.

Basically, the check caught up people being awarded tokens by a support operation at a past date. That seems to be the main thing that has gone wrong. Separately, there was a bug which gave people 10 tokens for becoming a manufacturer. The two are indistinguishable in the database, which is how they got mixed together.

Some people were supposed to receive 10 tokens in other words, and have been wrongly penalised. I can only apologise and will try to work out how to separate the two, likely with timestamps, then return tokens to anyone who had them wrongly deducted.

Vincent Tramontana
1 year 210 days ago

Jack

I'm looking in to this now, we're going to correct any errors. I've been informed that there *is* a mistake in the way this was processed. Working to correct that ASAP. Will update you as I make progress.

Basically, the check caught up people being awarded tokens by a support operation at a past date. That seems to be the main thing that has gone wrong. Separately, there was a bug which gave people 10 tokens for becoming a manufacturer.

The two are indistinguishable in the database, which is how they got mixed together. , and also included all those people who were supposed to receive 10 tokens as wellI will try to work out how to separate the two, likely with timestamps, then return tokens to anyone who had them wrongly deducted.

Clearly there was a bug and errors have been made to try and rectify the situation.

With the amount of time that the bug was going on, months, and the amount of time that has passed, I still don’t understand the importance of now taking tokens from clients whom were totally unaware and not at fault at this point.
I understand the comments on fairness, but the lack of fairness to now deducting these token so late after the fact is being ignored.
Is there something I am missing?!?! Do you have to pay Apple for these tokens?!? I honestly don’t get it.

Outside of a direct financial burden, this is causing more harm then “fixing” will solve.

M D
1 year 210 days ago

row_number, partition by will likely help...
But I honestly think the best thing to do is simply back out the "correction" and just move on :)

Rafa Vallejo
1 year 210 days ago

Sorry guys, but I can't agree with you. I don't know what happened with the tokens and your bug, but I'm 100% sure I've paid the tokens not once but twice. First time I was one of the first players to become manufacturer, but there was a bug and I couldn't operate my new engine, so you checked the records that day and restored me the 10 tokens.

Once you did it (and checked it THAT DAY, not TWO MONTHS LATER) I bought the feature again and tokens were deducted once again. And I'm 100% sure of that. I don't want to take advantage of the game and I don't even care about the tokens, but the way you managed this was clearly wrong and I think you've make a big mistake.

As I player, I question myself if it really delivers to keep investing time (ads) and money (the 2x that I bought) into a game that is managed this way, and I'm pretty sure that I'm not the only one who is questioning it.

And the very simple reason for that is that the basis of a transaction is that two parties agree a service and a cost, one provides the first and the other gives the second in return. And this is over. If you have changed the "game rules" now and charged us 30 tokens instead of the 10 requested, what is impeding you to do the same in the future? Nothing.

So next time that I would buy a 20 races 2x I'll question myself if it will be really 20 races or only 15. Or 10. Or 1, 'cause you want to change the transaction.

Next time please think about one thing called "reputational impact", or how your actions change people's minds. That will be important if you want to sell this game someday. In case you have something solid to sell by then.

Have a nice day.

Daniel McBright
1 year 210 days ago

Dear developers and operators of iPG,

which burning cannabis plantation did you walk past ?

If we as players would charge you tokens every time for a mistake then nobody would have to buy this virtual currency anymore.

Just leave that kind of s... alone. You have no losses because of it but harms the players.
Slowly but surely the suspicion that money is more important to you than anything else is getting stronger.

You don't make a real loss because of the incorrectly calculated tokens.
With this action you shouldn't be surprised if there is massive criticism against you and a shitstorm.

But whoever f... up in such a consequence doesn't deserve it any other way.

Kind regards

Daniel

CEO & CTO
1 year 210 days ago (Last edited by Jack Basford 1 year 210 days ago)

There was a bug present with engine manufacturers created before 18th April 2023. Up until that date, not a single person paid 10 tokens to become an engine manufacturer. Everyone received 10 tokens. This can be demonstrated by exporting the entire transaction history for any account.

We attempted to rectify this by deducting 20 Tokens from the accounts who received 10 Tokens, restoring balance. Unfortunately, this also caught up accounts that had been awarded 10 Tokens in an earlier support operation, around the launch on the 30th January 2023. This occurred because in the database the two types of transaction were indistinguishable, an unfortunate coincidence. We've since identified that a total of 392 accounts had Tokens wrongly deducted, in addition to those that were rightly deducted.

This sparked a lot of confusion and understandably so. Many people were also mistaken in thinking they had paid 10 Tokens, when they had actually received them.

Personally, I'm happy to rollback the entire attempt at rectifying this today, but first I think we need a poll.

We felt that if we didn't correct this, everyone who becomes an engine manufacturer after the fix would feel it was unfair. But if nobody in the community feels that way then we're happy to revert it.

EDIT: The poll is up here, we will respect the result: https://igpmanager.com/forum-thread/54051

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