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Service Downtime & Postponed Races

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CEO & CTO
12 years 51 days ago

All leagues that wanted to have their races re-run are now set to run either later tonight or at a future date.

Some of you will only have a couple of hours to prepare for tonights race, this is something we'll have to live with. The good news is leagues are now coming back online one by one.

The leagues that remain are mostly the leagues that did not want their previous race re-run, but only a rescheduling of future races.

Stuart Stapley
12 years 51 days ago

Ok so why has my leagues race been wiped out? Waiting on Hungary but we are now back to Germany? So we have gone back 1 race?

Elcio P
12 years 51 days ago

Now we had an entire race result wiped. Rolled back way too much guys... :/

Unbelievable.

Elcio P
12 years 51 days ago

Wow greg. Totally the same thing we are talking about huh.

Elcio P
12 years 51 days ago

Jack, can you please give us a position on what me and Stu just said?

CEO & CTO
12 years 51 days ago

@Rollbacks - Unfortunately, this was necessary to bring all of the tiers back in to sync so that moving forward the league runs properly. In most cases that won't have been much of a loss, because in many cases the race that was wiped had been run without live controls being accessible to all, due to the instability. In that sense, anyone who missed out will get a chance to do that race properly this time around.

I can only apologize for any races wiped that were completed properly, even in these instances it was still necessary to bring things in to alignment. The most important thing is that the service is up and running again.

Stuart Stapley
12 years 51 days ago

"Jack

@Rollbacks - Unfortunately, this was necessary to bring all of the tiers back in to sync so that moving forward the league runs properly. In most cases that won't have been much of a loss, because in many cases the race that was wiped had been run without live controls being accessible to all, due to the instability. In that sense, anyone who missed out will get a chance to do that race properly this time around.

I can only apologize for any races wiped that were completed properly, even in these instances it was still necessary to bring things in to alignment.

Ok thanks for letting us know.

Jake Goodhall
12 years 51 days ago

@ Sheldon - about a dozen or so people have posted unconstructive complains. About another 6 have posted valid and constructive complains.
Out of a player base of over 600 I think that can be classified as 'a few'.

@Jaxon - no intention of being a moderator. I have been involved with the game from the beginning (as a few others have) so respect the devs and tend to defend the game - or at least see how the problems have arisen and not get in a strop. And I have no intention of shutting up.

@ Greg - you said all that needs to be said - but I hope the guy that slipped of the bridge was ok ?

CEO & CTO
12 years 51 days ago

250 Reward Points have now been sent to all managers in the affected leagues.If you got them, you will have received a mail notifying you also. if you did not get reward points but feel you should have please post your league ID and we will investigate the case.

Arthur Akopyan
12 years 51 days ago

http://igpmanager.com/play/?url=league-info/107 I haven't received any reward points/mail. We have our Sunday race moved to Wednesday

CEO & CTO
12 years 51 days ago

You should have your reward points now.

Arthur Akopyan
12 years 51 days ago

yes,thank you

Rich Parsons
12 years 51 days ago

Hi Jack,

Please can the below race be re-scheduled for fridays slot? Are we good for reward points to due to the outage today?

http://race.igpmanager.com/?id=100202&view=mobile

Cheers,

Rich

CEO & CTO
12 years 51 days ago

Rich, would you like practice and qualifying to be done over again too?

And it looks like your race didn't run, so yeah you'll be eligible for the reward points.

Rich Parsons
12 years 51 days ago

Yes please Jack.

Many thanks.

Rich

Eton Fed
12 years 51 days ago

@ Jack - Our league was delayed by a day and then the race the later date was stuffed up aswell. I never received any points, I can only assume everyone else in my league didn't either?

Arthur Akopyan
12 years 51 days ago

and by the way is it possible to open the setup and re-run the quali before the race for us? http://igpmanager.com/play/?url=league-info/107

J B
12 years 51 days ago

Just a post to offer support, I fully understand the problems that can be encountered on a project like this and with so many competitive players relying on a 24 hour 365 days a year faultless service it is tough to maintain.
I love the game and look forward to my next race, keep up the good work.

Rich Parsons
12 years 51 days ago

Just a post to offer support, I fully understand the problems that can be encountered on a project like this and with so many competitive players relying on a 24 hour 365 days a year faultless service it is tough to maintain.
I love the game and look forward to my next race, keep up the good work.

Well said :o)

Stuart Stapley
12 years 51 days ago

Waiting for our quail to post up still not come up yet....

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